Broadstairs Dreams staff were very welcoming, quite thorough and patient. I came in not knowing really what I needed. The manager came over with a smile and some questions and steered me over to the... See more
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My friend came with me to help me find a new mattress. We walked all around the shop and a young lady (staff) asked if she could help us with anything, but at that time we were just looking. Then we... See more
Today, we were seen by Linda, she was fantastic, helped me and my wife choose the matress which meets both our needs. She helped us with new pillows too. Linda was very good with our children keeping... See more
Lorraine was really professional and guided us to on the right mattress to make our decision. We wouldn’t have purchased if it wasn't for Lorraine’s help.
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 4a Westwood Retail park, CT10 2RQ, Broadstairs, United Kingdom
- 01843317034
4.9
Excellent
223 reviews
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Fab staff at Dreams WestwoodGeorgia and her assistant were so very…
Georgia and her assistant were so very kind and helpful. As a disabled person this kind of shopping is difficult for me. I was treated like a Queen, nothing was too much trouble. The knowledge, understanding and advice given was much appreciated. This is the second bed I have bought from Dreams Westwood. I wouldn't go anywhere else. Thank you Dreams Westwood. Jill
May 12, 2024
Unprompted review
The bed was delivered and assembled…
The bed was delivered and assembled without problems, the sleeping experience is great, the change of bed has made a great difference to a good night's sleep.
May 24, 2024
Great store
Really knowledgeable staff very helpful & found exactly what I was looking for perfect
May 12, 2024
Good service with friendly staff.…
Staff in the shop were very helpful and we are pleased with the products and service.
May 4, 2024
Excellent customer service listened to…
Excellent customer service listened to my needs and explained all the features of server all types of mattresses
April 22, 2024
Unprompted review
A great shopping experience for a new…
A great shopping experience for a new mattress. Excellent customer service. Delighted!
March 21, 2024
Delivery on time and in to the bedroom…
Delivery on time and in to the bedroom unpacked and all the wrapping taken away, cheerful and friendly staff
March 9, 2024
The bed is good the service good.
March 1, 2024
Everything is very good
February 23, 2024
found the delivery men to be very…
found the delivery men to be very helpful in delivering
our mattress and putting it on the bed and explaining what to do if we were not happy with the item.
February 17, 2024
Great bed the team that came around…
Great bed the team that came around done a great job setting the bed up so good I went back and got a new ottoman for the spare room the following week
February 3, 2024
Mattress delivery
Was kept up to date by dreams and driver about when mattress would be delivered. It was delivered at the earliest of time slot given. Driver and assistant were polite, took shoes off at door (I did not ask them to), took old mattress away and ensured new mattress was in place.
February 1, 2024
Buying from Dreams.The salesman in the store was polite…
The salesman in the store was polite and helpful. All arrangements regarding delivery were carried out to the letter. The bed arrived on time, the old mattress removed and new headboard was fitted. The delivery men were cheerful and efficient.
January 26, 2024
Bed very comfortable and service and…
Bed very comfortable and service and delivery perfect
January 20, 2024
Excellent in shop service
Excellent in shop service, very friendly, helpful staff. Delivery men were first class. Could not fault anything.
December 29, 2023
Great service
Great service in store from helpful and friendly staff. Our new bed is amazing and we couldn’t be happier.
December 29, 2023
Wow, great experience
Wow, there are not enough words. I was impressed straight away with the staff (especially Connor) the knowledge and information offered which led me to make the right purchase of a mattress which I have since had delivered, at the time and date given, and I'm now having the best nights sleep ever. Would highly recommend
November 13, 2023
the time spent with me and my partner…
the time spent with me and my partner while we choosing bed is what I would call quality time we are now enjoying the comfort of our bed.
December 14, 2023
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