Dreams - Bromborough Reviews 

237
TrustScore 4.5 out of 5

4.7

Unit L Croft Retail Park, CH62 3PN Bromborough, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Excellent service from Simon on finding the right mattress and base for my new bed. Would highly recommend.

Rated 5 out of 5 stars

Excellent purchase. Simon the advisor was extremely helpful, guided me through the range of mattresses suitable to my needs until I found the best for me.

Rated 5 out of 5 stars

From going into the store , thinking of purchasing a mattress , to it being delivered , it was a very professional service. Would recommend Dreams without any reservations!! A great team , from the... See more

Rated 5 out of 5 stars

Absolutely brilliant company. From shop to delivery Got expert advice When a family matter happened staff offered to cancel order or hold until we where ready. Delivery men clean tidy friendly.... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit L Croft Retail Park, CH62 3PN, Bromborough, United Kingdom

  • 01885498243

4.7

Excellent

TrustScore 4.5 out of 5

237 reviews

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4.7

All reviews

(237)

14,190 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service, lovely people at Dreams Bromborough croft, no pressure when I walked into the shop but where there to help when I needed it. Would highly recommend.

April 13, 2025
Rated 5 out of 5 stars

Very helpful delivery team

Good selection of matresses. Easy to order and was kept up to date on order progress via email and texts.

Bag to recycle the old matress arrived in plenty of time and the delivery team phoned ahead on the day. Arrived promptly and were very courteous nd helpful.

April 11, 2025
Rated 5 out of 5 stars

From my first visit to the Bromborough…

From my first visit to the Bromborough shop to the delivery of my wonderful mattress, the service has been brilliant. The shop experience was made all the better by the salesman who looked after me. The delivery men had a hard job getting My mattress which has no bend in it around the bend in my staircase. Thank you to dreams

February 12, 2025
Rated 5 out of 5 stars

Customer service (from Simon) was…

Customer service (from Simon) was excellent, very helpful and attentive.
The sofabed was delivered on time and we were shown how to open it out (as we were in the store too) and how to take it apart for ease of moving it to another area of the house. It is very comfortable not only to sit on but also for sleeping. Very pleased with our purchase

January 26, 2025
Rated 5 out of 5 stars

Excellent

Brilliant staff member who served us. Can’t thank him enough for his invaluable advice. Our mattress is amazing and the tempur pillow is phenomenal. ⭐️⭐️⭐️⭐️⭐️

January 6, 2025
Rated 5 out of 5 stars

I hadn’t bought a bed in years………

Great advice and attentive sales people made this a positive and productive experience. A little disappointed that delivery couldn’t be arranged for another two months but otherwise, excellent service.

January 5, 2025
Unprompted review
Rated 5 out of 5 stars

A great experience

The staff member Moses was friendly and helpful. He provided us with all of the relevant product information which made it very simple for us to make our selection. The whole purchase process was quick and easy and I would definitely recommend purchasing from Dreams.

January 5, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience shopping at Dreams…

Fantastic experience shopping at Dreams in Bromborough. Lovely young shop assistant made me a cup of tea and advised on the best mattresses for me to try after using the bed scanner that found me the best fit mattresses for my body type which for me was medium firm. Ended up buying the therapur matress and buying a lovely therapur pillow aswell. Bought a new base bed aswell with a gorgeous full length headboard. Going to bed is a pleasure and I sleep well on my new purchase. The therapur matress is supportive and cooling aswell. Staff were so lovely and I very much enjoyed chatting with them about beds pillows and mattresses. They made feel so welcome in the store as well and they were so friendly and knowledgeable about all types of beds and mattresses. Thank you Dreams for giving me pleasant dreams and a good night's sleep.

December 8, 2024
Rated 5 out of 5 stars

Electric Ottoman bed

The salesperson was really helpful when I chose and purchased my new bed. When my new bed was delivered they were on time, I have had no problems with my new bed well worth buying it.

December 15, 2024
Rated 5 out of 5 stars

Great service and communication

On the day of purchase it was clearly explained to me there woukd be a delay of a few weeks before delivery. The actual delivery was earlier than expected which was great. The delivery guys wore shoe protectors which was appreciated and they assembled the bed quickly going the extra mile in making sure I was happy with everything. I even had a call a few days later to arrange delivery of a bed so I nearly got bogof!

December 11, 2024

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