Dreams - Bury St Edmunds Reviews 

206
TrustScore 5 out of 5

4.9

St.Edmundsbury Retail Park, IP32 7BT Bury St Edmunds, GB


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Rated 5 out of 5 stars

We bought a super king from the Bury store. We got the Tempur Mattress and Frame. Nathan was extremely helpful. We didn’t feel rushed even when putting in different combinations of beds to work o... See more

Rated 5 out of 5 stars

My mother needed a new mattress so off we went to Dreams in Bury St Edmunds. The chap who dealt with us was fab, she laid on endless mattresses before selecting her favourite. She was given all the in... See more

Rated 5 out of 5 stars

I bought a new single bed from Dreams (online) which was delivered promptly by a friendly delivery team. The bed was easy to assemble and, given its price, is of a very high quality.

Rated 3 out of 5 stars

Paid extra for a replacement mattress on 15th April under their 100 night warranty and a month later ( today) it arrived again no paperwork was given or offered. The driver refused to take the old... See more

Company replied


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • St.Edmundsbury Retail Park, IP32 7BT, Bury St Edmunds, United Kingdom

  • 01284654822

4.9

Excellent

TrustScore 5 out of 5

206 reviews

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4.9

All reviews

(206)

13,836 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New Bed

I bought a new single bed from Dreams (online) which was delivered promptly by a friendly delivery team. The bed was easy to assemble and, given its price, is of a very high quality.

June 19, 2026
Rated 5 out of 5 stars

We bought a super king from the Bury…

We bought a super king from the Bury store. We got the Tempur Mattress and Frame.
Nathan was extremely helpful. We didn’t feel rushed even when putting in different combinations of beds to work out which price worked best for us. He even gave us “Natty’s top tips” from his experience with mattresses.
We were always offered a drink when in store and didn’t feel pressured.
The delivery was seamless, the men were very helpful and had great banter. They assembled the bed and showed my partner how to use the bed (electric ottoman).
Would highly recommend.
We have never slept better.

June 20, 2026
Rated 5 out of 5 stars

New mattress needed!

My mother needed a new mattress so off we went to Dreams in Bury St Edmunds. The chap who dealt with us was fab, she laid on endless mattresses before selecting her favourite. She was given all the information about said mattress so was able to make her choice. The delivery men took her old one away and placed the new one. Mum was told it would take a few nights before she got used to the mattress, but within the week she was sleeping most of the night which she had not done in a long time.

June 13, 2026
Rated 5 out of 5 stars

Very pleased

Needed a new mattress / bed base , the advice and information given was excellent and we are very pleased with our purchase. Highly recommended. The delivery team were also excellent and knowledgeable of the product and services.

May 17, 2026
Rated 5 out of 5 stars

We got a dreams fakenham mattress

We got a dreams fakenham mattress. This was long overdue for us, as our old mattress had definitely worn out...it was so bad my husband was sleeping on the sofa!! We ordered our mattress and got it delivered quickly,(with our free mattress protector). we LOVE our new mattress, it's very comfy and hard to get out of bed now.we also got a free "snusan", she is very sweet and I would have like a" beddy" to go with her but I wasn't allowed to buy one. All in all, thanks dreams, from the guys in the shop, to the guys who delivered....I all did a great job.

March 28, 2026
Rated 5 out of 5 stars

Helpful

Helpful, welcoming and knowledgeable. I was able to try lots of options to find the right mattress for us.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

very good first impressions of the bed

excellent service, especially the whole ordering process and then the delivery and bed building (incredibly swift and done professionally) - good value beds, and seem at early use, very good quality for the price,

March 7, 2026
Rated 5 out of 5 stars

Listened to

Listened to, guided to the correct level of comfort on our Tempur mattress - all done professionally and goods delivered on time by two brilliant operatives. Old mattress taken away at same time saving us disposal issues.

February 12, 2026
Rated 5 out of 5 stars

Good service

The assistants were helpful, informative but honest about what would best suit, and were available without being too pushy.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, we only went to have a look , after Tom got us , was so good we got a bed we wanted

February 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great staff, relaxed atmosphere

Great staff, friendly and relaxed atmosphere. No pressure sale. Enjoyed my time picking out pillows which extended into purchasing a mattress and bed frame. The mattress matchmaker was a fun experience but doesn't take away from a knowledgeable salesman who had already listened to my needs and paired me with the bed I eventually bought, backed up by the mattress matchmaker! Thanks

February 8, 2026
Unprompted review

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