Today we visited Bury St Edmunds store and were greeted by the very welcoming Nathan. We had no idea what we were looking for and a million questions, but nothing was too much trouble for him - he... See more
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My mother needed a new mattress so off we went to Dreams in Bury St Edmunds. The chap who dealt with us was fab, she laid on endless mattresses before selecting her favourite. She was given all the in... See more
We bought a super king from the Bury store. We got the Tempur Mattress and Frame. Nathan was extremely helpful. We didn’t feel rushed even when putting in different combinations of beds to work o... See more
Paid extra for a replacement mattress on 15th April under their 100 night warranty and a month later ( today) it arrived again no paperwork was given or offered. The driver refused to take the old... See more
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Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
St.Edmundsbury Retail Park, IP32 7BT, Bury St Edmunds, United Kingdom
- 01284654822
4.9
Excellent
207 reviews
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All your questions answered.
Nice welcome into the store, knowledgeable assistant, who was very helpful.
September 12, 2025
The delivery on time the professional…
The delivery on time the professional way they carried the mattress upstairs and the other one downstairs general friendliness made this a good experience to say nothing of a better nights sleep now
September 5, 2025
Effortless
Arrived. Greeted with a smile and offered help. Chose what we wanted within 10 minutes. No fuss. Easy. Thank you
August 31, 2025
Exceptional knowledge by salesman
Exceptional knowledge by salesman. The sleep match machine was also very interesting. The whole process was not rushed. And all of our questions were fully answered
August 24, 2025
Unprompted review
First class service from walking into store to delivery and setting the bed up, professional service throughout, thank you Dreams.
First class service from walking into
August 2, 2025
Prompt delivery
Prompt delivery, knowledgable staff, good product what else do you want??
July 11, 2025
The staff in the bury st Edmund’s…
The staff in the bury st Edmund’s dreams we are very helpful and made the whole process from start to finish very simple and Matt and ryan are a credit to the company was very professional throughout explaining everything that would happen and all the other services
July 12, 2025
As a customer of dreams he sent me…
As a customer of dreams he sent me receive outstanding customer service and delivery was on time.
June 29, 2025
Mattress
Excellent service from the shop to delivery very customer focused nothing was too much trouble
June 13, 2025
Impressed
All good from shop experience to delivery especially following a disaster with a different bed supplier
June 7, 2025
Great product & service
Salesman was most helpful. Great range of products to choose from. Delivered & built when expected. Looks great with huge storage capacity. The mattress is amazing. Sleeping very well and it is so comfortable I don’t want to get up when the alarm goes off
April 30, 2025
Purchase made easy.
Purchase made easy.
Delivery to any room charge charged from £25 to £29 but I can live with that.
May 10, 2025
The Bury St Edmunds store was great
The Bury St Edmunds store was great, I visited over two days to pick the right bed and both times the sales men were great full of knowledge and really friendly and I came away feeling like I have made a great choice and can’t wait for the new bed to arrive.
April 16, 2025
Unprompted review
Bed and matress
So far my experience with your bed and mattress has been a nightmare. I am unable to walk to the town because of the pain in my back. I have tried to learn any foibles gently using each bed position carefully ie not rushing to changes. The NASSER ‘cuddle’ position has some hope but if I sleep deeply my back hurts like the very bejesus. I need all the help I can get please or I will have to return both to your good selves
unpleasant to put it mildly
April 4, 2025
The staff were really helpful and…
The staff were really helpful and knowledgeable about the different kinds of mattresses available five star service.
March 16, 2025
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