Today we visited Bury St Edmunds store and were greeted by the very welcoming Nathan. We had no idea what we were looking for and a million questions, but nothing was too much trouble for him - he... See more
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My mother needed a new mattress so off we went to Dreams in Bury St Edmunds. The chap who dealt with us was fab, she laid on endless mattresses before selecting her favourite. She was given all the in... See more
We bought a super king from the Bury store. We got the Tempur Mattress and Frame. Nathan was extremely helpful. We didn’t feel rushed even when putting in different combinations of beds to work o... See more
Paid extra for a replacement mattress on 15th April under their 100 night warranty and a month later ( today) it arrived again no paperwork was given or offered. The driver refused to take the old... See more
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Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
St.Edmundsbury Retail Park, IP32 7BT, Bury St Edmunds, United Kingdom
- 01284654822
4.9
Excellent
207 reviews
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It was a good experience and we were…
It was a good experience and we were guided around the showroom by the dalesman until we found the perfect mattress. The finance deal was good too. Can recommend.
September 27, 2024
Was not a ‘pushy’ sales person.
The assistant was friendly as well as helpfull with good all round knowledge of the items available.
September 24, 2024
Unprompted review
Amazing delivery and assembly service!
Amazing delivery and assembly service!
They called me 30 mins before scheduled delivery, were extremely polite and answered all questions even had a change shoes with them!
Thank you
September 14, 2024
Fabulous store helpful staff
14 years ago I purchased a tempur mattress because of chronic back problems. I purchased it from your Crawley store, they were very helpful and extremely knowledgeable. Moving on it was time to replace said mattress. As we had moved we went to the Bury St Edmunds store, we were met by Nathan who was again very helpful and knowledgeable. I cannot praise Dreams enough.
September 3, 2024
Unprompted review
Sleeping well
August 29, 2024
we found the service class and would use them again.
we found the service first class,the sales person,Ryan was very helpful and answered all our questions.He showed us several matresses varying in style,construction and of course let us try each and every one,he also tried us on a machine to take various readings to help us pick the matress that we wouldf find most comfortable,this turned out right for us.
August 9, 2024
First time buyer
Absolutely first class company from sales, delivery and aftercare. Don't go anywhere else but DREAMS
August 3, 2024
Highly recommend Dreams
Highly recommend Nathan in Dreams. Very knowledgeable, helpful and friendly when we bought our mattresses. Nathan talked us through what would be the most suitable mattresses within our budget.
July 28, 2024
Unprompted review
Dreams the professionals
Dreams informed me the previous evening with a approximate delivery time. The next day I was updated with my delivery. and first thing in the morning i was called by Scott, the delivery driver, with an aproximate delivery time, which was virtually spot on. They were very friendly and professional, they also wore footwear protectors. Nothing was too much trouble, first class service. I have been using Dreams at Bury St, Edmunds for a lot of years, and the service has never changed, Well done Dreams.
July 10, 2024
Sleep like a baby
Did not sleep as well and good as I do for years . Love my new bed very much . Will recommend it with an open heart . It’s one word great .
July 19, 2024
Very good service
July 14, 2024
Sales person was helpful and very…
Sales person was helpful and very informed. Allowed for us to freely view and try the products before choosing our unit.
Very professional.
Delivery was as per informed and delivery men were careful and quick with delivery and mattress placement.
July 12, 2024
Delivery was quick and very good.Turned…very good service
Delivery was quick and very good.Turned up on time.
June 28, 2024
Reliable service done professionally but friendly
Reliable Friendly Helpful pleasant experience information followed up received goods on time no complaints
June 14, 2024
Unprompted review
I ordered a bed
I ordered a bed, quick delivery and great men who rang before delivery which is very good.
May 19, 2024
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