Staff were friendly, knowledgeable and helpful without being pushy. My daughter struggles with social anxiety but felt at ease throughout our browsing and purchase. There was an ample range of beds at... See more
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The delivery guys were very good. Super respectful and pleasant and efficient in putting our new bed together and explaining how the bed works. Unfortunately we didn’t get their names. The Dreams Staf... See more
Great staff. Alun I think it was . He was absolutely brilliant at explaining the different mattress types , what the bed technology analysis had recommended for me and then helped me find what was... See more
Called into our local Dreams store to enquire about a replacement mattress. The manager was friendly and after introducing us to the Sleep Match machine was able to give us several bedding options/pri... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Gallagher Retail Park, CF83 3NL, Caerphilly, United Kingdom
- 02920023901
4.9
Excellent
309 reviews
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Caerphilly Store
The staff at the Caerphilly store were very helpful.
I ordered the wrong size mattress I rang the store and they sorted it out for me.
The delivery men were very good and helpful.
May 31, 2026
All round positive experience
Great staff in store who left us to wander until we asked for help. Good selection. Lovely delivery staff who kept me updated
May 24, 2026
Great product.
Great product.
Great sales team.
Great delivery service.
Could not find a single fault.
May 23, 2026
Bed delivered on time and put up…
Bed delivered on time and put up without any mess all rubbish taken very happy
May 9, 2026
Very Good Experience
I struggled to do an order online as the website was giving contradicting information and so I was connected to a Dreams Salesperson at the Caerphilly Store via the online link. This was very helpful as I managed to speak to an actual person who was able to answer my questions and help me complete my order over the phone.
May 3, 2026
Sold me the right bed
Sold me the right bed
Very helpfull Got what
Would say great service
April 4, 2026
Recent purchase of Tempura matress
Very helpful and knowledgeable staff who knew their product very well.
April 10, 2026
Everything went very smoothly
Everything went very smoothly. From placing the order to the delivery. My new mattress is very comfortable and my old mattress was disposed of for me. Excellent service
April 25, 2026
100% professional n empathetical n…
100% professional n empathetical n honest from seeing salelady to delivery men
April 13, 2026
Excellent customer service in store
Excellent customer service in store, followed by excellent service from the two delivery drivers. No problems, no dramas, delivered at the correct time too
April 11, 2026
Very happy customers ☺️
The experience right from ordering our new bed & mattress to the delivery people that delivered it we cannot fault it, really lovely people all the way through nothing was to much trouble 😊
April 12, 2026
Dee has been fantastic at your…
Dee has been fantastic at your Caerphilly store! She’s been great with us as we’ve had some back and for regarding our order. 👏👏
April 7, 2026
I ordered over the phone
I ordered over the phone, and the attendant was very patient and explained all the options thoroughly. We had to wait 2 weeks for the mattress, but that is still shorter than the average delivery time. Delivery was also smooth and we are absolutely loving the bed!
April 4, 2026
Excellent service
March 20, 2026
Looking for a new bed
Looking for a new bed , mattress. I must say the process from start to delivery was hitch free . Excellent sales staff , communication and delivery all as planned . Would recommend 100%.
March 20, 2026
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