We were welcomed by Mel and she was very pleasant and helpful. I had seen the Tadley mattress online, and although I did try another one, it was the Tadley that I went for in the end. I am very please... See more
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Excellent service, delivered within 5 days and they also really helped me when i had an issue with my mattress after i did the 100 day guarantee, fair play can’t fault them
Staff were friendly, knowledgeable and helpful without being pushy. My daughter struggles with social anxiety but felt at ease throughout our browsing and purchase. There was an ample range of beds at... See more
"Seven years ago, we bought a Sealy Posturepedic mattress from you and were highly satisfied. Unfortunately, this new purchase is a completely different experience. Not only was the price significantl... See more
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Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Gallagher Retail Park, CF83 3NL, Caerphilly, United Kingdom
- 02920023901
4.9
Excellent
314 reviews
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helpful friendly staff
Very helpful friendly staff in store. Super quick delivery of new mattress within 2 weeks and very quick, friendly delivery drivers. All round great service and a fabulous new mattress
September 3, 2023
I was extremely pleased with everything at the beginning.However, I have experienced a problem with the mattress. The area jus5 below where the pillow ends seems not to have as much filling.
I was extremely pleased with everything
September 23, 2023
Great Service. TheGreat Er assessment of our requirements the…
The assessment of our requirements the analysis of sleeping position and the highlighting of the bed to suit.
September 21, 2023
ALUN NOWS HIS JOB
we had a very good employee that served us Alun was very helpful friendly and looked after us
September 8, 2023
This DREAMS Store is Amazing.
Called into to look for a bed for husband who was coming out of hospital we had to convert a downstairs room for downstairs living for him and they were brilliant the lady I dealt with was DEE and she was so caring what a lovely person and what a lovely store.
I couldn’t fault anything wrong they were amazing.
July 23, 2023
Choosing a new mattress We had a very nice experience choosing…
We had a very nice experience choosing a new mattress in your store thanks to Tracey she made us feel wanted and very helpful in choosing a new mattress
August 14, 2023
Unprompted review
New mattress
I needed a new mattress, I was very happy with the way in which I was served in Dreams. I was shown a variety of mattresses and was able to make an informed choice
August 12, 2023
Dreamy mattress Very comfortableservice…dreamy
Very comfortable mattress,
Great service from members of your staff.
August 11, 2023
100% happy all round
August 10, 2023
Excellent service provided
Excellent service provided. Delivery drivers were very pleasant and helpful.
July 17, 2023
Couldn’t have done more to help us…
Couldn’t have done more to help us select the right bed and mattress. Everything went to plan in terms of delivery and installation. Happy customer.
July 22, 2023
Tracy was very friendly and…
Tracy was very friendly and knowledgeable about the products and took the time to show us various different options, I am not a fan of shopping but the whole experience was very pleasant. Would, and have recommended to family and friends
June 11, 2023
Unprompted review
Satisfaction
Basically I went into dreams because my daughter said they were good.
Didn't know what I wanted or needed, the lady was more than helpful, and I was more than satisfied with what I'd bought......
My shoulders don't ache anymore.
June 2, 2023
Got what I wanted at a price to suit
Got what I wanted at a price to suit. Nuf said
June 3, 2023
Unprompted review
Brilliant sales person in Caerphilly
Brilliant sales person in Caerphilly, nothing was too much trouble, talked through the purchase painlessly!
Excellent service delivered spot on the time agreed, the delivery boys had their overshoes on and efficiently took the old mattress away and brought the new one into the bedroom all ready to fit to the bed.
All wrapping removed and cleaned within 15 minutes, exceptional service.
May 20, 2023
Great service
Great service. Excellent mattress. Available in store straight away - bonus! Very happy.
May 18, 2023
Great customer service
May 14, 2023
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