Dreams - Cambridge Reviews 

282
TrustScore 4.5 out of 5

4.7

Unit 1 Beehive Centre, CB1 3ET Cambridge, GB


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Rated 5 out of 5 stars

Nick was the perfect salesman! Gentle mannered, approachable, patient and knowledgeable. We spent a good hour in store walking round with our test pillows trying to decide which mattress was right f... See more

Rated 5 out of 5 stars

Everything. Listened to my problems. Made good suggestions. Confirmed by test bed. Also aware of my price considerations. Could not have asked for anything more. Real good old fashioned service.... See more

Rated 5 out of 5 stars

Absolutely Customer focused Staff both extremely friendly & helpful. Two Hot drinks were provided before we even got started. Evy in the Cambridge store gently guided me through the process in a frien... See more

Rated 5 out of 5 stars

We bought 2 bedframes and mattresses at Dreams Cambridge. Frances is very friendly and patient to give us good suggestions and let my family try different mattresses. We bought 2 king size Tempur at t... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 1 Beehive Centre, CB1 3ET, Cambridge, United Kingdom

  • 01223 353947

4.7

Excellent

TrustScore 4.5 out of 5

282 reviews

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4.7

All reviews

(282)

14,140 reviews in the last 12 months

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Rated 5 out of 5 stars

Dreams have done it again.

Nick was the perfect salesman! Gentle mannered, approachable, patient and knowledgeable. We spent a good hour in store walking round with our test pillows trying to decide which mattress was right for us. Thanks to Nick our shopping experience was stress free and enjoyable! He striked an excellent balance between making sure he was on hand if we needed him but also gave us space to make decisions.
I would definitely recommend dreams after our recent in store experience.
Our delivery was just as smooth with friendly and helpful delivery personal.

September 6, 2024
Rated 1 out of 5 stars

A lot of money bad service

We spent nearly £3,000 and received a bed with two bolts missing which is to say the least unacceptable. The chaps that delivered it said they would report it and the missing parts would be sent. Several weeks later nothing from dreams not even a call to apologise. We paid to have the bed constructed, so we are very unhappy.

August 18, 2024
Dreams - Cambridge logo

Reply from Dreams - Cambridge

Good morning Robert,

Thank you for leaving us your feedback and for speaking with me today.

I am truly sorry to hear that you have been waiting for the parts to be delivered.

I am, however, glad that a solution is now in place for you. I have sent you an email confirming the details of this.

Please feel free to contact me directly if you require any further assistance.

Many thanks,

Kishan

Rated 5 out of 5 stars

First Rate Service

A good company to deal with. Easy to choose a product online and arrange for a new mattress delivery and collection of the old one. The delivery was made on time by two very helpful guys. They were a credit to their firm which is rare these days. I would always shop at Dreams in the future.

August 15, 2024
Rated 5 out of 5 stars

Our dream bed

The sales person that helped us in the shop was very professional. She took her time to explain to us the type of bed that will suit us. Further, the team that delivered the bed arrived on time and assembled it quickly.

August 11, 2024
Rated 5 out of 5 stars

comfort byond expectations

Everyone really helpful and no one rushed us when buying. The very best outcome is that the slightly raised head option absolutely stops my husband having sleep apnea and also snoring spells.

July 21, 2024
Rated 5 out of 5 stars

Salesgirl Evi was lovely, Cambridge store

Salesgirl Evi was lovely, helpful, and knowledgeable and made the choosing, and details of sale clear and easy. The delivery men were also helpful and packed up the old mattress for recycling in the green bag as it was too heavy for me on my own as a senior with arthritis!
The Mattress is comfortable and lighter than my previous one, and easier to put on the flat sheets,being a mix of memory foam and other layers it seems comfortable so far and I have been able to turn it head to toe once already with not too much difficulty. It is a riser so may get the base in the future but I wanted my drawers underneath the current base for now, but have the option to get the rising base in the future.

July 16, 2024
Rated 4 out of 5 stars

Generally speaking I was very happy and…

Generally speaking I was very happy and impressed with the whole experience. In store things are always a bit tricky but the whole experience was pleasant and professional. Delivery was also very good with updates about when they would deliver and guys who delivered were very good to.

July 14, 2024
Rated 3 out of 5 stars

Smell

The mattress is comfortable to sleep but the odour is horrible. 4 days after delivery and we still have to keep the windows wide open to be able to breathe

July 6, 2024
Dreams - Cambridge logo

Reply from Dreams - Cambridge

Good afternoon

Thank you for your review. I am sorry for the issues you are having with the mattress

It is very common for a new mattress to have a 'new product' odour and I can reassure you that with use and regular airing this will very quickly disappear.

If you still have this issue after 14 days, please do not hesitate to contact me on pl33@dreams.co.uk, and I will look into this.

Many thanks

Peter

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