Dreams - Cannock Reviews 

177
TrustScore 5 out of 5

4.8

Unit 10b Oribital Retail Park, WS11 8XP Cannock, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Poped in today basically for a look around. We had our previous tempur bed from these guys 10 years ago so naturally our go to place. We always find the dreams staff super helpful and knowledgeable an... See more

Rated 5 out of 5 stars

Brilliant bed looks amazing and is solid built and made we already had a dreams mattress so just ordered the frame we couldn't be happier this bed frame is great value the man who deliverd it was love... See more

Rated 5 out of 5 stars

Stephen and Will the delivery drivers from Dreams Cannock delivered our king size bed today.They were quick,efficient and friendly.They let me know what was happening and were with us at the time allo... See more

Rated 5 out of 5 stars

Genuinely a fantastic experience and big thanks to cannock dreams who have been amazing. Everything promised was delivered; date , time and bed quality is superb. Would 100% recommend and monitor webs... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 10b Oribital Retail Park, WS11 8XP, Cannock, United Kingdom

  • 01543 577640

4.8

Excellent

TrustScore 5 out of 5

177 reviews

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4.8

All reviews

(177)

14,326 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best bed ever

Showed us what beds and mattresses were available, which was the best for back and shoulder problems , had a tempur mattress

June 16, 2024
Rated 5 out of 5 stars

Amazing bed

Amazing bed. My stepdaughter loves her grown up room.
Service was good, delivery was prompt. Very pleased. Thank you dreams.

May 25, 2024
Rated 5 out of 5 stars

Tammy from Dreams

Tammy from Dreams, Cannock branch is just phenomenal with her customer service skills.
She should be part of the management team with her knowledge kindness & support.
She is the glue to hold this branch together and she’s waisted on the shop floor. I will definitely recommend her to family & friends.
She should be considered for a promotion.

May 27, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service and a great value product

We received a great service in store and were guided to exactly the right product for us. The paperwork was straightforward and we had a choice of delivery dates. The delivery arrived exactly when we expected it and the delivery staff were helpful and polite. I have nothing but praise for Dreams.

April 19, 2024
Rated 5 out of 5 stars

New bed delivery

The salesman was excellent, very helpful without being too pushy. The delivery team couldn’t be more helpful. They were courteous and very helpful in positioning our new bed.

March 22, 2024
Rated 5 out of 5 stars

Excellent customer service and quality bed

Excellent customer service from Paul at the Cannock Dreams shop. He was knowledgeable, friendly, helpful, not at all pushy and answered every question we had. He wasn't able to show us the bed we were ordering in store (the Deacon Grey Ottoman bed), but he showed us material samples, the height and measurements and did comparisons to beds they did have on display. This was extremely helpful. The quality of the products is excellent and our bed was delivered within 7 days. Excellent service and we are highly satisfied. Would 100% recommend.

March 6, 2024
Unprompted review
Rated 5 out of 5 stars

Dreams Cannock Orbital

We had a really good experience at Dreams in Cannock near the orbital. Paul, the store manager was really helpful in assisting us choosing our mattress and new bed. The sleepmachine was really useful in determining which mattresses would be right for us.

March 3, 2024
Unprompted review
Rated 5 out of 5 stars

Well done Dreams.

Very pleased with the service I received at Dreams. Lovely, well informed staff who went out of their way to help me make the right choice.

February 16, 2024
Rated 5 out of 5 stars

Our dream experience

Me and my mother started our journey on a hunt for a new mattress, to go with my new room. We set off early, in a hope we’d be able to pick up other items for the room along the way. My mother drove me to the cannock dreams branch, due to the fact there was other shops which had mattresses nearby. Immediately after entering the shop, I was welcomed in and asked if we needed any assistance at all. At this time, we did not require such assistance because we were just trying all the beds to see whether I felt one that I liked. Then, I lay upon one mattress, which was like floating on clouds. Immediately, I knew this was the one for me and my face lit up with ultimate satisfaction. I knew this mattress was the one for me, however me and my mother had agreed to venture into ikea before purchasing the mattress, in order to find other accessories to go with my mattress, in order to create the perfect room. We tried other mattresses from other stores along the way, however rude service and awful mattresses made for an awful experience, one which Dreams in cannock put to shame with their amazing friendliness. A long while later that day, we had finished our shopping at ikea, and returned to the dreams cannock branch. We arrived at 5:59, hoping we’d just made it in time before the shop closed, after all, this was my only chance to purchase my dream mattress due to the fact my mother was busy with work. We ran to the doors, however they did not open. My dreams were deflated as I soon began to think the store had shut. However, after my wallowing in my feelings for 30 seconds, the kind gentleman still in the store walked over to us, and opened the doors, while beckoning us in. I was upmost grateful for his upmost sincerity, and he asked whether we needed any help finding the mattress we needed, to which we said we knew exactly the one we wanted. The gentleman was happy to know we’d already made our minds up, as we sat down at the desk to finalise my choice. Still breathing heavily from the thought of missing my dream mattress, I listened as the gentleman explained how long the delivery would take (which was shorter than I thought it’d be) and also gave us a choice of pillows to go along with our purchase. This gave me great elation, and I could not have been happier. We discussed how often to flip my mattress, to which I was given a thorough and detailed explanation, which helped tremendously. With a big beam on my face, the transaction was complete, and I thanked the man for his generosity, he helped save the day, and ensure I got the mattress I’ve always dreamed of. I left the store feeling filled to the brim with joy, and I have gone on to recommend this store to everyone I know, and everyone I see. The store was clean, useful and provided amazing service, and I will never go back to another mattress store other than Dreams again. Thank you once again, for an amazing experience.

February 10, 2024
Unprompted review

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