We visited Dreams yesterday with very little knowledge about mattresses or any real idea of what would be right for us, and Charlie made the entire experience genuinely fantastic. He took the t... See more
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The assistant was helpful and knowledgeable. He gave us very good advice. He didn't push us and gave us time to make our decision. Thank you Charlie for your great customer service.
We went on a wet Saturday afternoon, agreeing, "only this shop; it's too miserable" The 'one' shop was shut down. 0ne of us had another faint memory, on our way home. "Why do so many bad drivers go... See more
We enjoyed the sleep monitor experience to determine the correct mattress for us, and that we had 50% off our purchase. We didn’t like that when we were asked if we would like the mattress taken upsta... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2 Newport Road, CF23 9AD, Cardiff, United Kingdom
- 02920 498574
4.9
Excellent
275 reviews
Asks customers to review
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Great customer experience in store
Great customer experience in store, got exactly the mattress we needed. My lower back pain is so much better now
April 4, 2026
The staff member who assisted us in our…
The staff member who assisted us in our purchase was very friendly and helpful and gave us very good advise on what mattress would suit us best. It has turned out to be very comfortable. The delivery men were also extremely helpful and put the mattress exactly where we wanted it. Excellent service all round.
March 29, 2026
FIRST CLASS SERVICES FROM…YOUNG LAD
FIRST CLASS SERVICES FROM REPRESENTATIVE - PLEASANT FUNNY AND EASY TO COMMUNICATE
March 8, 2026
Fantastic service
Fantastic service, Charlie was very knowledgeable and couldn’t have been more help without pestering, highly recommend the team at Newport Rd
March 8, 2026
Unprompted review
My mattress was made to measure
My mattress was made to measure, im just getting used to the firmer mattress. But medically needed for me, thats why I chose Dreams. The young lady Laura made my visit perfect. Very professional she was. But this bed is only going to make me feel much better in the future I know it will.
February 20, 2026
A clean and welcoming store
A clean and welcoming store. Laura introduced herself to us and explained the process with the sleep matcher machine. There was no pressure to buy and Laura was very knowledgeable about the products we tried.
February 15, 2026
Unprompted review
rewarding service at Dreams
laura was informative, efficient and very approachable.
February 13, 2026
Unprompted review
The staff were amazing very…
The staff were amazing very knowledgeable the mattress pillows and duvet all all fab best night sleep ever
February 3, 2026
The salesman was very informative and…
The salesman was very informative and helpful, everything was delivered on time
January 31, 2026
Great experience with Dreams Beds
Great experience with Dreams Beds. Pam in the store was very helpful in helping us choose the Deacon K Natural Ottoman Bed. Delivery and fitting were smooth and professional. Highly recommended.
January 30, 2026
Mr Abdulla
I had a great experience purchasing a mattress from Dreams. Laura was very helpful, knowledgeable, and took the time to help me find the right mattress for my needs and budget. The in-store testing was really helpful, and I never felt pressured to make a quick decision. Overall, excellent customer service and quality products. I would definitely recommend Dreams to anyone looking for a new mattress.
January 30, 2026
Unprompted review
excellent Service
November 28, 2025
May use AI-assist with repliesRead more
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A bouncy mattress
Very easy to find what I was looking for on the website. I was ordering this mattress for my older son. He said it’s a bit too bouncy and the springs squeak when you are sitting on it. He’s not fussed so far, I’m hoping he’s gonna get used to the mattress eventually.
December 14, 2025
Reply from Dreams - Cardiff Newport Road
Good Morning, Miss Nicky
Thank you for taking the time to leave us your review. I am sorry to hear that you are not overly happy with your mattress purchased from us.
I had tried to call you but was sadly not able to get through, I have sent you an email and I look forward to speaking with you soon.
Kind Regards,
Faye
Prompt delivery
December 14, 2025
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