We visited Dreams yesterday with very little knowledge about mattresses or any real idea of what would be right for us, and Charlie made the entire experience genuinely fantastic. He took the t... See more
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The assistant was helpful and knowledgeable. He gave us very good advice. He didn't push us and gave us time to make our decision. Thank you Charlie for your great customer service.
We went on a wet Saturday afternoon, agreeing, "only this shop; it's too miserable" The 'one' shop was shut down. 0ne of us had another faint memory, on our way home. "Why do so many bad drivers go... See more
We enjoyed the sleep monitor experience to determine the correct mattress for us, and that we had 50% off our purchase. We didn’t like that when we were asked if we would like the mattress taken upsta... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2 Newport Road, CF23 9AD, Cardiff, United Kingdom
- 02920 498574
4.9
Excellent
275 reviews
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An informed choice
It was helpful to have an informed choice.
Laura, our assistant, was very patient and helpful.
Top marks!
July 23, 2025
Very helpful and now have a great…
Very helpful and now have a great mattress which is very comfortable.
Great staff and delivery people. Would definitely recommend them.
August 19, 2025
Joshua was nice and friendly
Joshua was nice and friendly. Extremely knowledgeable and not pushy in the slightest. Helped me find a decent priced bed that I will get the most out off. Arranged delivery for a convenient time. Good communication and overall was really nice and helpful salesman. Very pleased
August 16, 2025
Unprompted review
Great
Great customer service from staff and a great choice of products
August 7, 2025
Unprompted review
Dealt with a really great sales person…
Dealt with a really great sales person called Laura at the Cardiff branch.
August 5, 2025
Unprompted review
Knowledgeable and helpful assistant
Knowledgeable and helpful assistant. I am very happy with the help I had selecting a suitable bed and mattress.
July 31, 2025
Unprompted review
The amazing Dreams experience
Staff were very friendly and helpful
We use the assessment mattress to identify the correct mattress to suit both my husband and my needed. We were then taken to the mattresses to identified tried them all and chose our mattress. Offered a coffee while we sorted the paperwork and collected a recycle bag for our old mattress and booked a date for delivery.
The staff were amazingly knowledge and efficient. We were kept in touch with the delivery time and they arrived on time and were mindful of the property whilst getting the old mattress out and new one in
The whole process from start to finish was amazing. Thank you Dreams.
July 1, 2025
Fantastic service.the guys we're very…
Fantastic service.the guys we're very friendly and didn't take long at all.
July 12, 2025
I can’t say enough about the service I…
I can’t say enough about the service I had at the store and the delivery service was outstanding and once again thank you all for.
July 11, 2025
Comfy mattress
Was very impressed on choosing a new mattress. Laura took us through everything . .speedy delivery
July 4, 2025
Lovely mattress
Arrived on time. Drivers were really helpful and removed the old mattress and carried the new one upstairs for s charge of an extra £50
June 29, 2025
From the showroom staff to the men…
From the showroom staff to the men delivering the bed, nothing was too much trouble. From answering all my questions and enlightening me further about things I didn't know, or hadn't thought to ask, they were all very efficient and friendly, I have no complaints whatsoever.
June 13, 2025
Helpful staff in store
Helpful staff in store. Knowledgeable of sleep problems. Very good advice
June 8, 2025
Driver was very good and very happy…
Driver was very good and very happy with the bed thank you
June 1, 2025
As a customer I feel i was treated well
As a customer I feel i was treated really well. They were very freindly. My order delivery was really freindly, I love my new bed. 😍. Thank you very much it was all 👍. I think I'll be going back this year again to buy a mattress or I might call in anyway.
May 25, 2025
Everyone from Markand Joshua
Everyone from Markand Joshua in Store and Kevin and Raphael who delivered the bed were very helpful and were great teams. The lady who dealt with my refund was very understanding and patient! Thank you all
April 25, 2025
Very happy
Very happy with the service we received throughout our purchase with dreams. Would highly recommend them.
April 10, 2025
All went well with delivery
All went well with delivery.
They called before they would be delivering.
Covered their shoes so no outside dirt came in.
April 12, 2025
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