We visited Dreams yesterday with very little knowledge about mattresses or any real idea of what would be right for us, and Charlie made the entire experience genuinely fantastic. He took the t... See more
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The assistant was helpful and knowledgeable. He gave us very good advice. He didn't push us and gave us time to make our decision. Thank you Charlie for your great customer service.
We went on a wet Saturday afternoon, agreeing, "only this shop; it's too miserable" The 'one' shop was shut down. 0ne of us had another faint memory, on our way home. "Why do so many bad drivers go... See more
We enjoyed the sleep monitor experience to determine the correct mattress for us, and that we had 50% off our purchase. We didn’t like that when we were asked if we would like the mattress taken upsta... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2 Newport Road, CF23 9AD, Cardiff, United Kingdom
- 02920 498574
4.9
Excellent
276 reviews
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Great bed great staff at Cardiff store…
Great bed great staff at Cardiff store and great delivery but the two guys who delivered nothing more to say highly recommend thank you
December 15, 2024
Dreams not Nightmares!
The staff in the Dreams Store were very friendly and professional. A very pleasant experience. The delivery was on time and again the delivery driver was very friendly and courteous.
November 19, 2024
It is important to be treated with respect
My experience was made easyby the helpful assistant,she was attentive,knowledgeable and very helpful to me when choosing my bed.
The bed was delivered as stated and the guys were also very helpful and polite.
November 15, 2024
Delivery and repair he delias on time
The delivery was on time. Men were very efficient and helpful and made sure I was happy with bed before they left.
They also carried out the repair on my othrr bed quickly and also made sure I was happy with the repair.
December 1, 2024
Very happy with Dreams purchase
Delivery was as scheduled. Installation was done quickly and professionally.
Really pleased with the purchase and service.
November 13, 2024
Had a great experience choosing a…
Had a great experience choosing a mattress at Cardiff branch. We had the pressure points measured by the electronic mattress and 4 mattresses recommended. Mark (I believe) was super attentive and really helped to understand what would work best. Also got the pillows and voi la, the back stopped hurting and I’ve had no niggling aches at the neck either. Super pleased!
November 10, 2024
Really helpful sales assistants
Really helpful sales assistants, made the information understandable and ensured i had the right bed for me.
October 4, 2024
Different
The matttress seemed to be different. In store we sank into it but ours seemed a little firmer otherwise it is ok
November 8, 2024
Cardiff store great service
We knew what we wanted Laura showed us the product and demonstrated it explained the guarantee and we made a purchase with the help of Tracey the manager also and we’re offered coffee while we did the paperwork Excellent shop easy to find products and no fuss would recommend this shop and Laura and Tracey especially
October 24, 2024
Unprompted review
Laura in the store very helpful &…
Laura in the store very helpful & informative, a purchase made easy via technology! Many thanks. The delivery was as scheduled job done.
October 20, 2024
Great help and advice from the sales…
Great help and advice from the sales assistant! Although we weren’t planning on spending quite so much… our new tempur memory foam mattress is the best thing ever!
October 18, 2024
I was very disappointed when my…
I was very disappointed when my mattress arrived there was an awful aroma coming frpm said mattress I was told by the company this was due to a fire retardant which is added to the mattress and would go in a few days. The smell is stoll liingering more than two weeks later so I have now used the bed twice. My reason for changing my mattress because I had trouble with my back and wanted a firmer one unfortunately this mattress has not done this even though my pressure was measured my your machine set up in your shop for this purpose. I am very disappointed with my mattress and woul like your advice. S Churchill
October 12, 2024
Great service and value
October 4, 2024
Buying a mattress
Very helpful staff in store who arranged convenient delivery and then collection of old one. Delivery staff were punctual and polite too.
September 16, 2024
Excellent overall service
From point of order through to delivery we couldn’t fault the service received.
The pricing of the product was excellent and the quality is superb.
A great nights sleep again - full of pleasant Dreams.
September 29, 2024
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