We worked with Mo and Charlotte to find a bed that was perfect for us. We are a couple with mobility issues. We have slept separately for a number of years now due to not having the appropriate bed... See more
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Very helpful over the phone when I rang to make enquires about getting a mattress for my 100 year old mother. Rang back next day and ordered over the phone - very helpful and positive.
Always very happy when we visit Dreams in Carlisle. Staff are always welcoming, helpful and informative. Feel at ease shopping and always leave happy. Great customer service.
Great attention received from Wayne and Charlotte. They made the sipping experience easy and enjoyable. Defo recommend dreams Carlisle. Staff friendly, free delivery service and great deals.
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 4 London Road Retail Park, CA1 2PD, Carlisle, United Kingdom
- 01228 586918
4.7
Excellent
127 reviews
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Fantastic in store service by Kyle…
Fantastic in store service by Kyle @Carlisle. Purchased a mattress and pillows.
June 20, 2021
Unprompted review
Excellent from start to finish
Knew what we wanted from Dreams as we bought a bed last year and wanted another the same only bigger, went to the Carlisle Store and a smashing lad called Carl sold us exactly what we wanted.
Great service, even thought this system was down, phoned us the next day to confirm the order and delivery date.
On the day of the delivery the guys Richard and Barry were really friendly and jolly. They wore masks (due to pandemic - not a stickup!) and took their shoes off.
Top class service from start to finish.
June 9, 2021
Unprompted review
Fantastic customer service at Carlisle
Exceptional customer service from we entered the shop until we left. Very knowledgable staff, highly delighted with the products we purchased.
June 8, 2021
Unprompted review
Great store and staff
Carlisle store is fantastic and all staff brilliant and couldn't be more helpful,bought super king-size tv bed,mattress and pillows,I am a reluctant shopper but staff made it a pleasure.
May 5, 2021
Unprompted review
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