very good experience from start to finish. just furnished our house and Dreams Charlton was the only store (out of 5 different shops) that delivered the item (mattress) in the correct timeframe! in st... See more
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Brilliant experience from start to finish, sales reps were great in store. I chose a mattress after doing an assessment on the bed-machine, was offered hot chocolate in store. Bought my bed, and it c... See more
Absolutely great experience delivery on time built in less than half hour with tv fitted aswell no mess all boxes taken with them and shown how to use bed and tv. Best purchase ever nonore night pain... See more
Great instore experience at the Charlton store - sales person knowledgeable and attentive. Bed delivered within scheduled timeframe and quickly assembled by the deliver crew. So far so good enjoying... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Stone Lake Retail Park, SE7 8LU, Charlton, United Kingdom
- 02083 050280
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Mohammad was very insightful and…
Mohammad was very insightful and helpful throughout the buying process. Thank you
Great experience
Everything went smoothly and the delivery and assembly was super quick!
We love our new mattress
We love our new mattress. Shops have vast range of products. Also the purchase process is so easy and straight forward. Highly recommend!
We didn't do a thing as the engineers…
We didn't do a thing as the engineers done it all. Staff very friendly and accommodating. The bed is great and I haven't slept so good in 2 years. Thanks Dreams!
The delivery staff were really helpful
The delivery staff were really helpful. They were polite. I would like to recommend Dream bed 👍👍👍👍
Great quality mattress.
May use AI-assist with repliesRead more
Extremely Disappointed
Extremely Disappointed - Therapur Actigel 2600
I bought this mattress in June 2024, and by Christmas, it had completely given out. My husband had now lower back pain because of how unsupportive it became. The quality is nothing like what was advertised—it’s shocking how different the actual construction is compared to their claims.
For £1,499, I expected durability and comfort, but instead, I had to replace it by February 2025. An absolute waste of money. Avoid this mattress if you want something that lasts!

Reply from Dreams - Charlton
Great service and perfect productshen i visited their Charlton store I…
When i visited their Charlton store I had a rough idea what I wanted but Laud helped me choose my ideal bed and mattress. I'm extremely happy with what I chose. the price was great and I also got two free pillows and a free duvet. brilliant
I had the pleasure of working with…
I had the pleasure of working with Dean.
He was truly an amazing man he helped me a lot and I have never left a store that satisfied I couldn’t stop smiling! 15000000xx stars for Dean !
Happy customer; Charlton Dreams is a dream shop indeed
Amazing day. Chose the best mattresses and beds for my house and needs. I am a happy customer beyond meassure. :)
Special thanks to Edwina as she was outstanding, brilliant, insightful, professional, kind and went above and beyond in ensuring I had the best customer experience. She is a true star.
Mo was also brilliant and had a fantastic professional presence. Both Edwina and Mo are great assets to the company. If i could rate them 1 million stars out of 5, i would. :)
Am enjoying my Sleep
Am happy with the bed I got from Dreams I always buy my bedding from them , can well partake and the men that did the installation did a very good job also from Dreams I will definitely recommend
I recently visited Dreams and couldn’t…
I recently visited Dreams and couldn’t be happier with my purchase! From the moment I walked in , was greeted by Mr Mo who was friendly, helpful and equally knowledgeable.The selection was impressive with a wide range of styles and prices to suit my budget.I will definitely be returning for future purchases!
Brilliant service
We had a brilliant service buying a matress from Dreams from visiting the store to delivery. The assistant in the shop was friendly, knowledgeable, polite and with a good sense of humour. We were shown a range of mattresses which would best suit our needs, The assistant was helpful, not at all pushy and gave us as much time as we needed to make a decision The delivery was great, exactly on time and once again the two men who delivered the mattress were polite, friendly and not at all rushed. Thank you Dreams, we will definitely use you again.
delivery came on time
Efficient friendly salesperson
Efficient friendly salesperson
Delivered as advised and installed efficiently
Smooth and lovely experience
The delivery staff were punctual, professional, fast, friendly and respectful to our space. Although the Turin bed frame was sold online exclusively and we couldn't see it in person prior to our purchase, the quality of it was way over our expectation. The overall experience is really good. I would also like to point out that the staff in the Charlton store were very helpful with guiding us using the sensor device and trying most of the suggested mattresses.
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