Dreams - Charlton Reviews 

212
TrustScore 5 out of 5

4.8

Stone Lake Retail Park, SE7 8LU Charlton, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

very good experience from start to finish. just furnished our house and Dreams Charlton was the only store (out of 5 different shops) that delivered the item (mattress) in the correct timeframe! in st... See more

Rated 5 out of 5 stars

Brilliant experience from start to finish, sales reps were great in store. I chose a mattress after doing an assessment on the bed-machine, was offered hot chocolate in store. Bought my bed, and it c... See more

Rated 5 out of 5 stars

Absolutely great experience delivery on time built in less than half hour with tv fitted aswell no mess all boxes taken with them and shown how to use bed and tv. Best purchase ever nonore night pain... See more

Rated 4 out of 5 stars

Great instore experience at the Charlton store - sales person knowledgeable and attentive. Bed delivered within scheduled timeframe and quickly assembled by the deliver crew. So far so good enjoying... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Stone Lake Retail Park, SE7 8LU, Charlton, United Kingdom

  • 02083 050280

4.8

Excellent

TrustScore 5 out of 5

212 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(212)

13,836 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We love our new mattress

We love our new mattress. Shops have vast range of products. Also the purchase process is so easy and straight forward. Highly recommend!

March 22, 2025
Rated 1 out of 5 stars

Extremely Disappointed

Extremely Disappointed - Therapur Actigel 2600

I bought this mattress in June 2024, and by Christmas, it had completely given out. My husband had now lower back pain because of how unsupportive it became. The quality is nothing like what was advertised—it’s shocking how different the actual construction is compared to their claims.

For £1,499, I expected durability and comfort, but instead, I had to replace it by February 2025. An absolute waste of money. Avoid this mattress if you want something that lasts!

January 31, 2025
Unprompted review
Dreams - Charlton logo

Reply from Dreams - Charlton

Good Afternoon Andreea,

Thank you for taking the time to leave your review.

I am sorry to hear you are unhappy with your mattress.

I would like to look into this further for you so I have requested further information from Trustpilot.

I hope to receive this information soon and get in touch with you.

Many thanks,
Wayne

Rated 5 out of 5 stars

Happy customer; Charlton Dreams is a dream shop indeed

Amazing day. Chose the best mattresses and beds for my house and needs. I am a happy customer beyond meassure. :)
Special thanks to Edwina as she was outstanding, brilliant, insightful, professional, kind and went above and beyond in ensuring I had the best customer experience. She is a true star.
Mo was also brilliant and had a fantastic professional presence. Both Edwina and Mo are great assets to the company. If i could rate them 1 million stars out of 5, i would. :)

February 16, 2025
Unprompted review
Rated 5 out of 5 stars

Am enjoying my Sleep

Am happy with the bed I got from Dreams I always buy my bedding from them , can well partake and the men that did the installation did a very good job also from Dreams I will definitely recommend

February 5, 2025
Rated 5 out of 5 stars

I recently visited Dreams and couldn’t…

I recently visited Dreams and couldn’t be happier with my purchase! From the moment I walked in , was greeted by Mr Mo who was friendly, helpful and equally knowledgeable.The selection was impressive with a wide range of styles and prices to suit my budget.I will definitely be returning for future purchases!

January 9, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

We had a brilliant service buying a matress from Dreams from visiting the store to delivery. The assistant in the shop was friendly, knowledgeable, polite and with a good sense of humour. We were shown a range of mattresses which would best suit our needs, The assistant was helpful, not at all pushy and gave us as much time as we needed to make a decision The delivery was great, exactly on time and once again the two men who delivered the mattress were polite, friendly and not at all rushed. Thank you Dreams, we will definitely use you again.

December 31, 2024
Rated 5 out of 5 stars

Smooth and lovely experience

The delivery staff were punctual, professional, fast, friendly and respectful to our space. Although the Turin bed frame was sold online exclusively and we couldn't see it in person prior to our purchase, the quality of it was way over our expectation. The overall experience is really good. I would also like to point out that the staff in the Charlton store were very helpful with guiding us using the sensor device and trying most of the suggested mattresses.

December 30, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look