very good experience from start to finish. just furnished our house and Dreams Charlton was the only store (out of 5 different shops) that delivered the item (mattress) in the correct timeframe! in st... See more
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Brilliant experience from start to finish, sales reps were great in store. I chose a mattress after doing an assessment on the bed-machine, was offered hot chocolate in store. Bought my bed, and it c... See more
Absolutely great experience delivery on time built in less than half hour with tv fitted aswell no mess all boxes taken with them and shown how to use bed and tv. Best purchase ever nonore night pain... See more
Great instore experience at the Charlton store - sales person knowledgeable and attentive. Bed delivered within scheduled timeframe and quickly assembled by the deliver crew. So far so good enjoying... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Stone Lake Retail Park, SE7 8LU, Charlton, United Kingdom
- 02083 050280
4.8
Excellent
212 reviews
Asks customers to review
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Friendly reminder from staff.
Punctual delivery. Friendly reminder from staff about initial treatment of mattress.
July 26, 2024
Very comfortable mattress but a bit…
Very comfortable mattress but a bit pricey. You can get same or better quality for less money, but I can't complain, is a really good mattress.
Apart from that, the person who attend us was very professional and polite, and he got us a discount for the mattress which we appreciated it.
July 25, 2024
Perfect service
Had visited one other store before visiting g the Charlton Dreams store. We were looking for a high quality bed and we’re happy with the higher end dejection in store. I do not respond well to high pressure selling (as in pre ious store) so to be left to wander and after some time asked if we had any questions and we would we like a coffee was perfect service (for us). Grace looked after us and was super knowledgeable about the product and its construction and the general principles of good sleep and was able to answer all our questions and offer additional helpful advice. The transaction was also professional and supported by the friendly and helpful store manager. For us Grace was the perfect sales support for a big and important purchase. Thanks.
June 23, 2024
Wow so comfy!
June 16, 2024
First class service
From start to finish the service and delivery of my bed was first class could not fault dreams beds
May 19, 2024
Salesperson (Nicholas) was very…
Salesperson (Nicholas) was very welcoming and knowledgeable. He explained my options to me and explained the Sleepmatch procedure which allowed me to find the right level of comfort from the mattress. I was given a drink whilst making my purchase and had a pleasant overall experience buying my new mattress and bed base.
May 6, 2024
Unprompted review
Delivery came on time and I had the…
Delivery came on time and I had the most pleasant and helpful assembly guys. Top notch bed and mattress.
May 19, 2024
A great mattress I got the extra firm…
A great mattress I got the extra firm and is very comfortable!
May 6, 2024
I really have nothing bad to say about…
I really have nothing bad to say about dreams, from the moment we walked in to the store, we was made very welcome with a friendly and polite sales person to the moment our product was delivered by very friendly delivery team, we are very happy with our beautiful purchase, would definitely recommend dreams, 5 stars..
May 4, 2024
Customer focus
Customer focus, attentiveness, technical knowledge and store environment.
Really good experience and range of options available
April 30, 2024
Unprompted review
Amazing feels like heaven
April 6, 2024
Efficient.
Friendly, relaxed and helpful staff.
Accurate and quick ordering service, all components correct, with pick up and recycling of old mattress and base.
Competitive pricing and offers.
March 24, 2024
Superb service
The customer journey was great from the moment I walked through the door
March 23, 2024
Good customer service in the shop,and a…
Good customer service in the shop,and a good delivery service ,product arrived on date booked,delivery drivers were polite and efficient.
March 21, 2024
May use AI-assist with repliesRead more
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Awful bed and awful costumer service
Had a really bad experience with dreams … I borough a (TheraPur ActiGel Mattress in 2022 and paid over 2000 for it … when it arrived it was rock hard and very uncomfortable… called dreams who assured us that it would soften over time … but it never did… used there sleep machine who suggested this bed for us with our medical issues ( husband disk problems and myself fibromyalgia and menopause) so we trusted that it was going to be good to be matched professionally …. Its worst then we could ever imagine …. As a woman or age and going through peri menopause.. the gel in the bed actually heats instead of cools and the bed becomes unbearably hot … my husband refuses to sleep in it as it’s so uncomfortable…. I’ve had two inspections( arranged by dreams ) and both times they have deemed the mattress it to be of ok standard and both inspections only testing the bed for less then 10 mins ( taking measurements but not lying down and listening to my complaints ) so couldn’t get a decent review in that short of time in my opinion …. I will never use dreams again after the lack of customer services we have received …. I tried to add a review directly into dreams website but review was not accepted so I’m sure they block negative feedback and that’s how they keep such a high rating …. I’m 2 grand down and don’t have the money to replace it so stuck with constant bad nights sleep or nights on the sofa cause it’s cooler and more comfortable … please don’t be conned by their dream machine … it’s not thinking of you and your sleep quality … more or a sales tool to sell the higher value mattresses that don’t sell easy in the shop ….. please be aware and don’t get fooled like we did
July 23, 2023
Unprompted review
Reply from Dreams - Charlton
Good morning Wendy,
Thank you for leaving us your feedback.
I am sorry to hear that you are not finding your mattress to be too firm.
I have managed to locate your order and have looked into these matters in more detail. As such, I have sent you an email and hope that we can find a suitable way to progress this matter for you.
I hope to hear from you soon.
Many thanks,
Kishan
Great bed and amazing mattress
Great bed and amazing mattress. Building the bed took some time
February 16, 2024
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