very good experience from start to finish. just furnished our house and Dreams Charlton was the only store (out of 5 different shops) that delivered the item (mattress) in the correct timeframe! in st... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Brilliant experience from start to finish, sales reps were great in store. I chose a mattress after doing an assessment on the bed-machine, was offered hot chocolate in store. Bought my bed, and it c... See more
Absolutely great experience delivery on time built in less than half hour with tv fitted aswell no mess all boxes taken with them and shown how to use bed and tv. Best purchase ever nonore night pain... See more
Great instore experience at the Charlton store - sales person knowledgeable and attentive. Bed delivered within scheduled timeframe and quickly assembled by the deliver crew. So far so good enjoying... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Stone Lake Retail Park, SE7 8LU, Charlton, United Kingdom
- 02083 050280
4.8
Excellent
212 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well made.
The bed I bought was well made strong, very sturdy, lovely material, wouldn’t buy a bed from anywhere else, the draws in the bed were also very well made.
February 13, 2024
Courteous staff
Laud and other sales team were friendly and helpful in making the best choice within my budget, same as the delivery team, they were courteous.
January 27, 2024
Helpful staff in store and lovely delivery people
Helpful staff in store and good range of options with time spent to ensure the correct purchase.
Delivery staff were lovely and friendly, gave advance warning of their arrival and set up efficiently.
This would be 5 stars but the bed has a couple of sharp staples left in it which can scratch when I open the drawers, and one was left on the floor which I could have stood on.
February 11, 2024
Loving this bed
Great instore experience at the Charlton store - sales person knowledgeable and attentive. Bed delivered within scheduled timeframe and quickly assembled by the deliver crew. So far so good enjoying comfortable night sleep. Love the height, comfort and look of the bed. Loads of storage space. My only niggle is that it heavy to lift, which I guess is the weight of the mattress.
January 20, 2024
The Best by far service
From to to finish the service we received at our local Dreams in Charlton south London was fantastic, thanks to chander
January 13, 2024
So far so good and staff very helpful
January 13, 2024
Very good value and very good quality…
Very good value and very good quality products. 2 matresses and base at very good price.
January 6, 2024
Just great!
We tried so many beds at the shop and the service was just great. We are very particular on the mattress despite not knowing much a part from feeling it but they were so patience with us and explain to us every type of mattress that we could possibly like until we found the best for us. They also explain to us finance arrangements that would meet our needs with a lovely chocolate. Delivery was quick and easy.
December 17, 2023
Sweet Dreams.
I was a little bit nervous as I have seen so many beds recently. In the Dreams shop at Charlton, Lonfon I received great advice and help selecting the perfect bed. Delivery was right on time and the guys built the bed in the room of my choice. Perfect! Oh, the free mattress protector, duvet and pillows was the icing on the cake.
November 21, 2023
I Verry happy Dreams mattres
November 24, 2023
First class service delivery service…
First class service delivery service was on time and staff member was very good and helpful
November 18, 2023
Use of the Bed Master to find most…
Use of the Bed Master to find most suitable mattress
October 25, 2023
We where looking for a perfect mattress…
We where looking for a perfect mattress for us and Dreams is the response of our requirements.
After a lot of research we decided that Tempur Cool touch Sensation Luxe 30 SK Mattress is perfect for us. Because I am pregnant the most important thing is my sleep because is a hard period of time with a lot of changes.
We have a lot of precious information from our costumer adviser Charmy who is a kind and professional person, who helped us to choose the perfect mattress for our needs.
We can't wait for our mattress to be at home.
Great recommendations!
October 8, 2023
Unprompted review
Love the experience at dreams charlton
Love the experience at dreams charlton, was offered a hot drink, was given free pillows when we bought the tempa mattress, tried the sleep experience machine to see what mattress suited our body for a better night's sleep, was given free range to see all the beds and mattresses and everything was explained to us about the bed, delivery, assembly etc. . Very good store will defiantly come back for my kids beds next
October 6, 2023
Unprompted review
Great service
September 30, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.