Staff were absolutely amazing, so helpful, we having been using this store for over 10 years now. Loved the mattress testing machine. Delivery & assembly was quick and efficient. We visited oth... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very helpful helping me find a new bed that was suitable for my needs . Bed arrived on tine delivery men were professional and friendly done a great job taking my old bed away and put together my new... See more
We were served by the store manager and she was fantastic. We used the bed simulator thing and then tried about 5 different mattresses and for each one the store manager gave us the context of what t... See more
Lynn was an absolute star! We found our perfect mattress with such ease all because of Lynn's knowledge and patience! We've never felt so welcome and there was no pressure to purchase anything, we... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1e Riverside Retail Park, CM1 1AN, Chelmsford, United Kingdom
- 01245 252009
4.8
Excellent
267 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service at the store and delivery…
Great service at the store and delivery time aswell as great product
October 18, 2025
Excellent customer service
September 27, 2025
Buying a new mattress
I bought a mattress from Dreams-Chelmsford. The whole experience was very good. the assistant (Michelle) was friendly helpfuland knowledgeable. She explained the various procedures clearly and showed me the mattresses that would be most suitable. She did not pressurise me in any way as to a particular mattress but left me to make up my own mind. Having made my choice she explained details of costs for delivery, and removal of my old mattress.
When time for delivery came the people who delivered arrived withen in the time slot that I was informed of, were courteous, friendly and careful and the mattress was safely installed.
August 19, 2025
Really happy with ottoman single bed…
Really happy with ottoman single bed and gorgeous new mattress for son’s new bedroom! Delivery guys were great too, very courteous. Will be using again!
August 30, 2025
Great service and easy to fix an error…
Great service and easy to fix an error I made when ordinary. Delivery was on time and the bed is great!
August 29, 2025
Such lovely and friendly
Such lovely and friendly, helpful staff. No pressure or rushing me.
August 18, 2025
Unprompted review
Very helpful
Very helpful. The whole process took about half an hour (busy deciding) but the assistant was very patient and wasn't pushy for a sale, just offered drinks as it was hot and chatted about each mattress in the list. My Mum kept going back to the first one, so that's the one she bought. Being delivered to the room of her choice etc. Recycling the old one too. Great service and would highly recommend Dreams 😊
June 20, 2025
Unprompted review
I was completely satisfied with the…
I was completely satisfied with the advise and service I received on purchasing my double mattress , I was very impressed with the fact that my old existing mattress was being recycled and that I was given a huge plastic bag that it was taken away by the delivery men. I comend the delivery drivers with the fact they put plastic covers over theirs shoes plus the politeness and respect they gave me
May 1, 2025
Thank you for the excellent service and…
Thank you for the excellent service and good product!
May 31, 2025
Cathy in Chelmsford
We were served by Cathy in your Chelmsford branch recently, right from the start her customer service was spot on. Working in retail ourselves we honestly couldn’t fault her, she greeted us with a smile and wasn’t pushy at all.We loved the “Dreams computer mattress” which helped find our perfect mattress. With Cathy’s help we purchased our new mattress. Also to mention the delivery driver was very helpful as well, he explained to us which way our mattress should be and to leave it for a few hours to let it “air”. Thank you so much Chelmsford team would highly recommend!
May 6, 2025
Unprompted review
Told the delivery time the day before…
Told the delivery time the day before and the Delivery driver phoned 5 minutes before arrival, very friendly and professional.
May 6, 2025
Knowledgeable service in store & Great deliver experience
Great polite and knowledgeable service in the store. Delivery was well organised and on time. Communication either by email or text was frequent with the delivery drivers calling us exactly when we expected with our ETA.
April 26, 2025
5 star service all round
Store staff was amazing, didn't make us feel pressured into purchasing at all, then the delivery guys were amazing as well, super friendly and helpful. Overall 5 star service and would highly recommend.
April 27, 2025
The efficient and friendly service my…
The efficient and friendly service my wife and I received as well as the good quality of products.
April 21, 2025
Excellent delivery service.
The mattress and bed base were delivered on time by a very helpful and polite team. It was quickly put together in situ and all packing removed from the room.
I was kept up to date with the delivery time by text and phone.
Well done Dreams.
April 19, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.