Visited the store in Chester was greeted by Store assistant Michele, she listened when we explained what we were looking for and assisted to the very best of her ability. Hot drinks were offered duri... See more
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Graeme was perfect looked after us. Really helped my wife and I choose our perfect mattress. No hard sell just incredible service and helped us by answering all of our questions. Great guy! Shame he s... See more
My wife and i went to Dreams in Chester to look for a King size bed and Mattress. Gary one of the sales people showed us everything we asked to see and he was so friendly and knowledgeable about his... See more
Due to the bed we have, we were helped by Graham in the chester branch to help us with the type of mattress we would need, we decided on the tempura mattresses
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Greyhound Retail Park, CH1 4QG, Chester, United Kingdom
- 01244 383700
4.9
Excellent
303 reviews
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Great in-store service and the delivery…
Great in-store service and the delivery was exactly as promised, with friendly and helpful staff from start to finish.
March 8, 2024
Excellent service in the store
Excellent service in the store. We love our new temper mattress,bed and headboard. The bed is so comfortable as promised
March 2, 2024
Very professional & knowledgeable…
Very professional & knowledgeable staff. No pressure to buy.
February 18, 2024
Made selection of a new mattress easy
Made selection of a new mattress easy. Lots of choice, nice salesman’s who explains our options carefully, allowed us to test all the mattresses and let us decide, no hard sell .
February 5, 2024
Unprompted review
Good service from going into the…
Good service from going into the store,to messages informing us when delivery would occur & professional,courteous team who delivered the product.
Would recommend Dreams as a company to do business with.
February 4, 2024
Amazing service from the moment we…
Amazing service from the moment we walked through the door to delivery!
January 13, 2024
We were over the moon by our service at…
We were over the moon by our service at the Dreams Chester store!
We were made to feel right at home and the experience was highly enjoyable- and easy! The sleepmatch machine was wonderful, and the staff member explained everything we would need to know about mattresses.
The delivery time was very impressive too!
January 3, 2024
Unprompted review
Best service and atmosphere Lovley customer service 110%t…
Lovley greeting no pushing etc we had t got a clue what mattress but was helped beginning to end ended up with mattress pillows and protection will definitely pass the word around 5stars to peter at chester greyhound park
January 3, 2024
Unprompted review
Delivered on time was kept informed…
Delivered on time was kept informed what was happening on the day. The delivery guys were very professional, courteous and explained what to do once the new mattress was installed.
January 1, 2024
Excellent service free from start to…
Excellent service free from start to finish. Awesome products on offer, at very reasonable prices.
December 28, 2023
Unprompted review
Good experience
The colleague was very helpful. He explained everything and made sure we understood. He was very patient and not pushy.
December 29, 2023
Unprompted review
The ordering through to the delivery…
The ordering through to the delivery was all well communicated. Delivery team were helpful and respectful of property. Wore shoe covers and took the mattress to the room of choice. Excellent product 👏
December 23, 2023
New mattress
Helpful staff throughout the purchase and the delivery. All round good experience.
December 16, 2023
Everything was a good experience from…
Everything was a good experience from sales to delivery I was kept informed at every step
December 7, 2023
Excellent customer service
Excellent customer service. Never slept so well in a long time. Suffer with a bad back but this has improved beyond belief.
Thank you for your support.
December 3, 2023
Great service from Graeme
We received great service from Graeme! He was very helpful and friendly!
November 5, 2023
Great well priced bed frame and mattress
Great well priced bed frame and mattress - ideal for guest room. Delivered on time as promised. Polite and considerate delivery team.
November 10, 2023
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