Visited the store in Chester was greeted by Store assistant Michele, she listened when we explained what we were looking for and assisted to the very best of her ability. Hot drinks were offered duri... See more
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My wife and i went to Dreams in Chester to look for a King size bed and Mattress. Gary one of the sales people showed us everything we asked to see and he was so friendly and knowledgeable about his... See more
Due to the bed we have, we were helped by Graham in the chester branch to help us with the type of mattress we would need, we decided on the tempura mattresses
We were really pleased with the approach from staff who explained in a gentle but very clear way the types of mattress etc that would be best suited to us.We feel confident of our choice of bed as a r... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Greyhound Retail Park, CH1 4QG, Chester, United Kingdom
- 01244 383700
4.9
Excellent
302 reviews
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FFive star experience.
From showroom to delivery, staff were friendly and helpful. All choices were pointed out to us with relevant information. Delivery was on time and beds installed by great team. All round very good experience .
October 24, 2025
Very knowledgable staff
Very knowledgable staff, Michelle was great, good sense of humour too. Chose a twin mattress electric bed, great product, everything explained in detail to us, all options covered. It was a dream at Dreams!
October 12, 2025
Unprompted review
Helpful staff
Choosing a new matress needs time. At Dreams the staff were attentive and very helpful. They suggested possible options and allowed us to try out several beds until we found the right one for us.
October 11, 2025
James and Michelle at Dreams Chester…
James and Michelle at Dreams Chester store have been amazing - they are an absolute credit to the company. We have changed our order 3 times due to circumstances changing and they have been professional, understanding and patient, not to mention extremely knowledgeable. We can’t praise them enough and would highly recommend anybody looking for a bed and ease of sale to visit the Chester store. The beds are such value for money and with their excellent customer service, we’ll definitely be back in the future.
October 10, 2025
Unprompted review
Grove velvet ottoman bed
My lovely new bed was delivered on time and in perfect condition. Ordering online was simple and quick. Great communication throughout process. Bed looks lovely and was fairly easy to put together. Very sturdy and comfortable
October 3, 2025
Extra helpful delivery team
Extra helpful delivery team, who offered to take mattress upstairs for my husband without being asked.
September 19, 2025
Wanted a new mattress for ages and went…
Wanted a new mattress for ages and went to dreams for the best choice. The staff were helpful but not enthusiastic . Puchased the mattress on the day and was happy to know that my.old matress was going to be recycled.the mattress is great and i am sleeping better and longer
September 14, 2025
The best painless sleep I’ve had for a…
The best painless sleep I’ve had for a long time.
August 31, 2025
It took a few days to adjust to the new…
It took a few days to adjust to the new mattress . Have found it comfy and smooth .
Dreams were very helpful company to deal with . Everything dealt with promptly.
August 29, 2025
Great service and the staff are really…
Great service and the staff are really friendly
August 23, 2025
Unprompted review
Very satisfied customers
Carole was very friendly helpful and patient while showing us numerous beds and mattresses.
The two men who delivered and assembled the bed were friendly and answered all our questions and demonstrated the use of the Ottoman.
We would be happy to return to Dreams for purchases in the future.
August 11, 2025
Very helpful and informative
Very helpful and informative
Pleasant to deal with. Delivery prompt, well informed on day and very nice delivery persons
August 20, 2025
Service was good and delivered with a smile
Good sales complemented by good delivery and set up, really valued the good communication and general enthusiasm by all your people we met
August 18, 2025
Excellent delivery service
The delivery guys where very helpful tell me to turn the mattress once a month. They put shoes cover on they even brought it in the flat witch I didn't ask for.
August 13, 2025
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