This is our second mattress bought from Dreams in Chippenham, Wiltshire. We were helped by professional and informative staff who had full knowledge of the products they were selling. Our staff memb... See more
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From the moment we walked in to completing our order Kieran from the Chippenham store made it really easy. We’ve needed to buy a new mattress for a while now and have been putting it off as I have no... See more
Loved the sleep system in fact would have happily taken it home. Narrowed down our search based on our requirements and ultimately chose a medium memory foam mattress. Took a week or so for me to get... See more
Showroom staff were great. Delivery men were very picky about bringing the bed up to our bedroom (though they eventually did). My wife likes the comfort of the mattress, I am less enthusiastic. PS... See more
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Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Hathaway Retail Park, SN15 1JG, Chippenham, United Kingdom
- 01249 655987
4.9
Excellent
153 reviews
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A positive experience from beginning to end.
The whole process of buying our new beds was excellent. From purchasing them in the shop to the delivery and setting up in our home. We have nothing negative to say about the whole process. Excellent, Excellent, Excellent.
August 3, 2023
Dreams bed and mattress
Great advice, excellent quality products, friendly service and good prices.
July 21, 2023
New mattress
Been looking for a mattress for some time and finally plumped for one from Dreams. Great price and mattress totally suited to my needs.
June 7, 2023
Excellent place to buy a bed
Reliable and friendly advice from experienced staff. You are shown a range of beds that suit your needs/preferences/budget and can then be left to try the beds with no pressure to make a decision. The beds on show suit a range of budgets, and if you can only afford the cheapest you will be dealt with in the same way as if you had bought the most expensive. I found it was all a good experience.
July 13, 2023
Unprompted review
Very Happy Customers
Very happy with our new mattress and pillows. We were due a change and the difference from our old mattress is huge. The team at Chippenham were first class. No pushy salesmen just very knowledgeable and helpful.
July 4, 2023
Lady that served us was very…
Lady that served us was very knowledgeable about the items and gave us all the information required.
June 29, 2023
Great experience
The machine to test your mattress needs was great, the attendant wasn't pushy or in a rush and was incredibly patient with my toddler. It was a really great experience and I'd recommend it to anyone who has the finances to purchase a quality mattress!
June 29, 2023
Unprompted review
Excellent service instore by all staff
June 22, 2023
Outstanding service received.
Outstanding service received from Rhianna at the Chippenham showroom. Understood our requirements perfectly and suggested a choice between two excellent mattresses. Kind and knowledgeable, a credit to the showroom.
June 3, 2023
Unprompted review
Great mattress good service
May 26, 2023
Jenny and Rhianna 5⭐️ service
Jenny and Rhianna were both so amazingly helpful and deserve recognition for going above and beyond
April 8, 2023
Unprompted review
Very good service
Mattress delivered on time. Very friendly delivery people. Service from shop staff was very good. Very relaxed and friendly.
April 19, 2023
Helpful staff at store
Helpful staff at store.
Delivery of all items fine and on time.
Excellent mattresses/frames/headboards.
January 5, 2023
Friendly staff in store and the…
Friendly staff in store and the delivery team were excellent. Took the mattress upstairs, covering their shoes to protect the floor.
Bed was as easy to set up as shown in store
April 7, 2023
Fantastic service
Fantastic service, mattrass is fabulous, so comfy, slept really well since its purchase.
April 1, 2023
Great sales experience.top quality
From the Non pushy sales person right though to delivery the whole process was stress free. Delivery guys were very friendly, quick and informative. They also wore protection on their feet. Very happy customers.
March 4, 2023
Staff in store took their time to…
Staff in store took their time to understand my needs, presented me with various options for me to choose. Not pushy at all which was great and I ended up spending a fair bit, but it’s so worth it! Great mattress and a fab night sleep.
March 9, 2023
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