The lady was so helpful, we tried the sleep match and she showed us the mattress that would suit us. No pressure to buy, made us a cup of coffee to discuss with each other our options.
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See what reviewers are saying
Lovely, helpful staff at Colchester, Rob was particularly good. The bed arrived promptly and was easy to put together, although the instructions weren't that clear, so we did it without them! I think... See more
In store the manager was brilliant, talked us through everything, left us alone to decide, didn’t feel pressured and the process was very easy and pleasant. Delivery was excellent, 2 hour slot text th... See more
Rob (stanway, colchester branch)was very accommodating, friendly, easy to chat to. Very knowledgeable and not pushy, which i liked. Tried a few mattresses after trying out the "sleep machine"...and... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
The Tollgate Centre, CO3 8RG, Colchester, United Kingdom
- 01206 575352
4.8
Excellent
342 reviews
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Friendly helpful and very knowledgeable…
Friendly helpful and very knowledgeable about the products. Would highly recommend Dreams Colchester.
February 16, 2024
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
We purchased a very expensive mattress…
We purchased a very expensive mattress from Dreams and within 100 days we could feel the springs. We had someone come to inspect the mattress and he told us the mattress appeared faulty, however this was not in his report. Unfortunately I have now been diagnosed with cancer so have been unable to pursue the matter further, but I would advise people to consider carefully before purchasing from Dreams.
August 13, 2023
Reply from Dreams - Colchester
Hello Stephen,
I am sorry to hear you are having a problem with your mattress and thank you for speaking with me earlier.
I look forward to speaking with you soon to hopefully come to a suitable resolution.
Many thanks, Faye
First bed purchase for my first place!!
I was recommended to Dreams by a friend. It was the first store i visited and was welcomed by Tony. I am buying my first place, and went without a parent - i told Tony that i had no idea where to start!
I started with the sleep match, which was strangely a weirdly relaxing experience! Once the machine matched me up, Tony talked me through a whole range of products. He asked what price range i was looking at and showed me exactly what was in budget. Explaining about the dreams mattresses, how they are made - along with the frames and lead times. As Tony listened to my needs it didn't take him long to match me up to a mattress. The frame was the easy part, as i knew i wanted an ottoman and saw which one i liked fairly quickly.
I walked away happy with my experience and what i had found but wanted to shop around. Pricing was there or there about the same to other retailers however, the service i received didn't match up. I found other salesman didn't ask or listen to my requirements, they were more interested in bagging the sale. Not to mention, NONE of the mattresses were as comfortable as the ones i tried at dreams.
What i enjoyed about the service at Dreams was that Tony spoke to me like a person, rather than scared me off with hard sales. He explained the products in a way that was informative, that i could understand, and was very straight to the point whist being incredibly helpful and friendly. I went back the next day and purchased the bed. The process was just as quick and easy - timeslot was within a month for delivery.
Thank you Tony and Dreams Colchester for your help!
February 3, 2024
Unprompted review
Really good service provided
February 1, 2024
Excellent service from start to finish…
Excellent service from start to finish couldn’t have asked for better
January 29, 2024
Unprompted review
Really good service
January 26, 2024
Unprompted review
Mattress purchase
Went into the showroom and being able to select mattresses at a price point and being able to compare by laying on the beds and then having a speedy delivery.
January 21, 2024
Service good
Service good, also help from experience staff’ also good information on dates of delivery ect,
January 21, 2024
We are very pleased with the service…
We are very pleased with the service and help from the staff the mattress we bought feels completely amazing and very comfortable
January 19, 2024
Dreams Colchester
The staff in the Dream store in Colchester were awesome, friendly, patient with my ageing mother, answered all questions with deep knowledge of products. Delivery was seamless on time, delivery guys helpful and friendly. Overall 10 out of 10.
January 12, 2024
The company explain products perfectly…
The company explain products perfectly after offering you a bed type survey of your body type on a bed Machine you lay on. Great staff and no hard sell
January 6, 2024
Unprompted review
Very happy with purchase and also with…
Very happy with purchase and also with the delivery team. There was an issue with access to the property which they sorted quickly and efficiently. Thank you!
January 5, 2024
Buying a new bed
Staff were excellent in the shop. Polite. Friendly & made the experience a pleasure.
The delivery guys arrived when they said they would. We're both polite & very efficient. I have no complaints only compliments. I have received Excellent service
October 24, 2023
Brilliant service from the delivery…
Brilliant service from the delivery team, very speedy and super polite.
December 8, 2023
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