The lady was so helpful, we tried the sleep match and she showed us the mattress that would suit us. No pressure to buy, made us a cup of coffee to discuss with each other our options.
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Lovely, helpful staff at Colchester, Rob was particularly good. The bed arrived promptly and was easy to put together, although the instructions weren't that clear, so we did it without them! I think... See more
In store the manager was brilliant, talked us through everything, left us alone to decide, didn’t feel pressured and the process was very easy and pleasant. Delivery was excellent, 2 hour slot text th... See more
Rob (stanway, colchester branch)was very accommodating, friendly, easy to chat to. Very knowledgeable and not pushy, which i liked. Tried a few mattresses after trying out the "sleep machine"...and... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
The Tollgate Centre, CO3 8RG, Colchester, United Kingdom
- 01206 575352
4.8
Excellent
342 reviews
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We were offered to try your Dream Match…
We were offered to try your Dream Match bed which we found very informative rob are sales person was able to show us witch bed would be best for us.
June 10, 2024
Unprompted review
It does what it says on the tin!
It was all such an easy process- choosing, delivery and constructing the bed. I’m really happy with the quality and it looks great in my bedroom.
May 18, 2024
Quick and easy personable experience.
May 13, 2024
Unprompted review
Pure uncomplicated ease helpful…
Pure uncomplicated ease helpful understanding of your needs totally pleasurable.
May 12, 2024
I only popped in to enquire
I only popped in to enquire. The lady that served me was so helpful, nothing was to much, she was not pushy but gave me a good description of every mattress I laid on. She gave me a pillow for comfort. I couldn’t fault my experience to be honest.
May 11, 2024
I simply like my bed.
May 10, 2024
Really great experience from start to…
Really great experience from start to finish - in need of both a mattress and bed, was given a lot of valuable information while being shown the various options.
May 10, 2024
Great and patient service!
September 24, 2023
Great experience
In store the manager was brilliant, talked us through everything, left us alone to decide, didn’t feel pressured and the process was very easy and pleasant. Delivery was excellent, 2 hour slot text the day before, driver then range us to say they were ahead of schedule. Delivery drivers arrived donned overshoes without even asking and carried everything straight up to the room it would be built in without so much as knocking one picture askew.
April 21, 2024
May use AI-assist with repliesRead more
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The bed without it problems on delivery… The bed without it problems on delivery is very comfortable for us. BUT The problems of the headboard needing to be put to the end where the smaller draws are,
The bed without it problems on delivery is very comfortable for us.
BUT The problems of the headboard needing to be put to the end where the smaller draws are, can be a nuisance.
The gents who set the bed up for us mentioned there had been a problem getting the mattress upstairs. It wasn’t until we allowed the bed to settle, as instructed to leave making up the bed that we noticed a dent in the edge at the end of the mattress.
I have already mentioned this matter in the last response to the email you sent to me.
When spending £3, 000 + it is rather annoying, especially when I am only getting another effort on your part to send out asking for another review on how well you are doing.
So if I could I would be changing the star rate to 3.***
April 20, 2024
Reply from Dreams - Colchester
Good afternoon,
Thank you for taking the time to leave us your feedback.
I am sorry to hear that you are experiencing an issue with attaching the headboard to your bed and an issue with your mattress.
I have been able to locate your order using the order details you submitted with your review and did try to call you. As I could not reach you, I have sent you an email.
I hope to hear from you soon.
Many thanks,
Kishan
Helpful and knowledgeable staff.
Helpful and knowledgeable staff.
Discussed our needs fully.Found the most comfortable 5ft mattress/divan.We even bought another bed for our spare room !
April 13, 2024
Unprompted review
Essentially the excellent sales lady…
Essentially the excellent sales lady who was both
friendly and professional. One didn`t feel rushed or
being pushed towards products more expensive than we wanted to pay.
March 23, 2024
Only giving 4 as my son hasn’t slept in…
Only giving 4 as my son hasn’t slept in his new bed yet 😊from purchase through to delivery, about 8 weeks, good communication and kept to delivery date given at point of sale ..
Bed looks great 👍
March 21, 2024
Excellent service from start to finish
Excellent service from start to finish. Sales advisor was extremely professional and assisted in choosing the right mattress and bed frame. Delivery was on time and the delivery agents were very helpful and polite.
March 7, 2024
Customer service by Amanda excellent
Customer service by Amanda excellent
Many thanks
February 22, 2024
Excellent service in the shop & the…
Excellent service in the shop & the mattress really is a ‘Dream’
February 18, 2024
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