The lady was so helpful, we tried the sleep match and she showed us the mattress that would suit us. No pressure to buy, made us a cup of coffee to discuss with each other our options.
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Very welcoming staff and atmosphere, Keana was extremely helpful and lovely and helped me find the perfect mattress within my budget :)
Lovely, helpful staff at Colchester, Rob was particularly good. The bed arrived promptly and was easy to put together, although the instructions weren't that clear, so we did it without them! I think... See more
In store the manager was brilliant, talked us through everything, left us alone to decide, didn’t feel pressured and the process was very easy and pleasant. Delivery was excellent, 2 hour slot text th... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
The Tollgate Centre, CO3 8RG, Colchester, United Kingdom
- 01206 575352
4.8
Excellent
341 reviews
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Sales lady was very helpful
Sales lady was very helpful. Helped us to find the right mattress.
August 31, 2024
Friendly and helpful staff.
August 29, 2024
very good
The team at Dreams were very good. From the sales assistant to the delivery men everyone was friendly and helpful. My new mattress is perfect, no more back pain and a full nights sleep
August 24, 2024
May use AI-assist with repliesRead more
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The product is good but the woman who…
The product is good but the woman who served us didn't seem to know what she was doing. Took ages to do the finance forms and told me to press the wrong button on the form, then denied she had done it.
It took a colleague in the end to send off the finance forms for her,
Wasn't offered a drink where other customers were by her colleagues
Used your store every time we have bought a bed but easily the worse service this time. Will still use Dreams as no bad experiences with the products.
August 17, 2024
Unprompted review
Reply from Dreams - Colchester
Good afternoon Colin,
Thank you for taking the time to leave us your feedback.
I am terribly sorry to hear of the service issues you encountered. I appreciate that these made what would usually be a smooth and enjoyable experience, one that was not as great.
In order to ensure that we look into this in more detail and provide some constructive feedback to the team, we have requested your order details via Trustpilot. This will allow us to locate your order on our system and use your valued feedback constructively.
Many thanks,
Kishan
What a joke of a mattress and service
We brought a mattress less than 8 months ago. After 3 months the mattress had bobbled. I sorted out for an engineer from dreams to come and look at it, they turned up without notice and advised me about my mattress through my door bell, without even seeing it, saying that it was due to not having mattress protector. I didn't realise you need to spend over £1200 to sleep on a mattress that you apparently need to have a protector on it. What makes it worse is It's also meant to be a gel cool mattress (why cover up the cooling gel) which is the hottest thing I've slept on. Dreams are a joke and we wasted some much money. Definitely go to a different retailer! Don't shop with dreams.
May 1, 2024
Unprompted review
Reply from Dreams - Colchester
Good afternoon Scott,
Thank you for taking the time to leave us your feedback.
I am very sorry to hear that you are experiencing an issue with your mattress.
I am wanting to look into this matter for you but unfortunately, your order details were not provided when submitting your review.
I have requested your order details via Trustpilot, and I hope to receive them soon.
Many thanks,
Kishan
Great customer service from Robert he…
Great customer service from Robert he explained the different types of mattresses asking questions to advise me what type of mattress would be best .
Extremely helpful and very knowledgeable about all products.
I would definitely recommend dreams.
August 10, 2024
Visited Tollgate store and were helped…
Visited Tollgate store and were helped by a lovely kind lady. Spent ages looking at options and she was so patient. Didn’t buy on the day, but did in fact buy the mattress picked out in store on line at Dreams website.
Was able to pick delivery date with free delivery. Delivery happened as agreed and great delivery guys.
August 3, 2024
Polite drivers
Polite drivers, bunk beds assembled with no mess, wore over shoes, wore branded clothing
July 26, 2024
Great service
August 2, 2024
Very helpful staff who made us fell…
Very helpful staff who made us fell welcome and relaxed. Nothing was too much and we even got offered a cuppa tea.😀
July 26, 2024
Ross was very helpful and knowledgable
July 23, 2024
Unprompted review
Introduce a cutting edge technology to…
Introduce a cutting edge technology to help us to choose what mattress we need, and kindly staff help a lot on our selection.
July 5, 2024
Very helpful and patient staff
Very helpful and patient staff, helped me pick a lovely mattress.
Now having the best sleep I’ve had in years
July 16, 2024
Great customer service
Great customer service. Hilary was really patient and the sleep match service was excellent. Well done dreams. Looking forward to a good nights sleep once again. !
July 13, 2024
Unprompted review
From mattress selection to purchase &…
From mattress selection to purchase & delivery all went very smoothly
June 28, 2024
AVOID AT ALL COSTS!! …
My husband & I bought the Dreams TheraPur ActiGel mattress, after going on their fancy machine & being recommended this one.
We stupidly spent £1,600 on it thinking it would be a good investment, having bought a bed & mattress from them before & being very pleased.
All was going well for a while as it was so incredibly comfortable. However after about two years, we noticed that the ends were sagging considerably, to the point where you can grab the end of the floppy mattress and move it up and down. The sides also
started to sag (although not as bad) making it feel like we would roll out of bed.
I have now managed to get an engineer out via Dreams to look at it & apparently it’s not faulty! The reason being that my husband and I dared to sit on the end of the bed to put our clothes on, which you are not supposed to do!
(Plus other reasons you would never imagine)
I was also told that because it was a foam encapsulated mattress as opposed to a traditional sprung mattress, these start to fail fairly quickly & will last not much more that 4-5 years.
We feel so let down & are flabbergasted that it’s not a manufacturing fault, as there are countless reviews saying the same.
We would have been better off buying the cheapest mattress going, & changing it every year, as it’s clear that paying more isn’t always the correct choice!
Never ever will I buy a bed from Dreams, or a stupid foam edged one!
We now have to buy another mattress as this one is not fit for purpose.
July 5, 2024
Unprompted review
Reply from Dreams - Colchester
Good afternoon,
Thank you for taking the time to leave your review. As I was unable to reach you over the phone I have sent you an email so that we can discuss this further. I look forward to hearing from you.
Many thanks,
Simon
Professional service
Professional service, courteous and helpful...that's why I continue to use them above others.
June 23, 2024
Delivery was great
Delivery was great, all put together and explained well. Delivery guys were very helpful, went above and beyond.
Bed is so comfy. Best ever.
June 4, 2024
We were offered to try your Dream Match…
We were offered to try your Dream Match bed which we found very informative rob are sales person was able to show us witch bed would be best for us.
June 10, 2024
Unprompted review
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