The lady was so helpful, we tried the sleep match and she showed us the mattress that would suit us. No pressure to buy, made us a cup of coffee to discuss with each other our options.
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See what reviewers are saying
Very welcoming staff and atmosphere, Keana was extremely helpful and lovely and helped me find the perfect mattress within my budget :)
Lovely, helpful staff at Colchester, Rob was particularly good. The bed arrived promptly and was easy to put together, although the instructions weren't that clear, so we did it without them! I think... See more
In store the manager was brilliant, talked us through everything, left us alone to decide, didn’t feel pressured and the process was very easy and pleasant. Delivery was excellent, 2 hour slot text th... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
The Tollgate Centre, CO3 8RG, Colchester, United Kingdom
- 01206 575352
4.8
Excellent
341 reviews
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Good effecient service
May 30, 2025
May use AI-assist with repliesRead more
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Trash
Worst company I’ve brought a bed from .had no sleep in weeks there 100 days exchange takes weeks for them to sort and I’ve heard nothing since .so I’m out of pocket and no sleep and not even had an email about it .disgusting service .take your money and rip you off .none of the beds in the showroom are close to what you get when it turns up at your home .avoid I will be
May 17, 2025
Reply from Dreams - Colchester
Good Afternoon Katie,
Thank you for taking the time to leave us your review and for speaking with me today.
As discussed, an exchange has been raised under our comfort guarantee on your mattress. I have sent you an email to confirm the details of your exchange and if you have any further questions please get back to me directly.
Kind Regards,
Faye
Excellent experience from start to…
Excellent experience from start to finish. The communication regarding bed delivery was outstanding and the two delivery drivers provided a first class service.
We will be shopping again at Dreams and would not shop anywhere else now.
May 16, 2025
Very pleased with the service I…
Very pleased with the service I received at Dreams. Polite, friendly, helpful staff. Bed delivered on time and appears to be of good quality.
May 11, 2025
Excellent customer service
From visiting your store in Colchester to choosing a bed and matress and delivery, your staff were exemplary in dealing with me. It reminded me of the old fashioned customer service I used to experience years ago.
The bed and mattress are lovely. The mattress is comfortable and just right. Thanks for your guidance and advice.
I also had an in depth demonstration on how to use the ottoman part of the bed ensuring the importance of safety issues.
Thank you Dreams. Excellent staff and an excellent store.
Regards,
Mrs Proctor
April 11, 2025
The delivery guys were very friendly…
The delivery guys were very friendly and upstanding and helpful
April 18, 2025
Well pleased with everything
Delivery was on time delivery men were very polite and knowledgeable and talked us through procedures for turning the mattress no problems
April 12, 2025
Excellent service instore …
Excellent service instore
Delivery men so helpfully and pleasent top team 👏 👌
Would definitely recommend buying from dreams
April 5, 2025
Dealing with a disabled person
Amazing service though all stages, explaining ever step for my brain. Thank you
April 5, 2025
Had an ottaman bed in super king-size…
Had an ottaman bed in super king-size and king size for our new home. They were built when they were delivered and as we tried the mattress before hand in shop. We have 2 new beds that are really comfortable and we sleep well every night.
March 28, 2025
Perfect service
Perfect service, perfect delivery.
Only issue had to wait two weeks for delivery.(in stock)
March 28, 2025
Robert at the Colchester branch
Robert at the Colchester branch, very friendly, helpful and patient. Explained everything well, answered all my questions and I did have a lot! Liked the sleep matching bit.
March 23, 2025
Unprompted review
A wonderful experience
A bright, clean store with cheerful staff. I was helped by Scarlett. She could not have been more helpful. I was not rushed and she took great care to explain the benefits of each of the mattresses suggested by Sleepmatch - what a great invention that is. I bought the perfect mattress for me. The whole experience was pleasurable thanks to Scarlett. She is a credit to Dreams
March 22, 2025
Unprompted review
best nights sleep i have had in a long…
best nights sleep i have had in a long time. very efficent and polite delivery will recommend thanks
March 22, 2025
Very polite well mannerd staff quick…
Very polite well mannerd staff quick and easy service all round excellent team
March 2, 2025
Fantastic experience from selection of…
Fantastic experience from selection of products to placing order and then delivery. Communications excellent throughout, especially on delivery day. All staff very helpful and professional..
March 16, 2025
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