The lady was so helpful, we tried the sleep match and she showed us the mattress that would suit us. No pressure to buy, made us a cup of coffee to discuss with each other our options.
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See what reviewers are saying
Very welcoming staff and atmosphere, Keana was extremely helpful and lovely and helped me find the perfect mattress within my budget :)
Lovely, helpful staff at Colchester, Rob was particularly good. The bed arrived promptly and was easy to put together, although the instructions weren't that clear, so we did it without them! I think... See more
In store the manager was brilliant, talked us through everything, left us alone to decide, didn’t feel pressured and the process was very easy and pleasant. Delivery was excellent, 2 hour slot text th... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
The Tollgate Centre, CO3 8RG, Colchester, United Kingdom
- 01206 575352
4.8
Excellent
341 reviews
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The sale's assistant
The sale's assistant, was very polite, helpful and knowledgeable, the product was delivered on time and in perfect condition.
The delivery people, texted us before they arrived, we would definitely go back to Dreams. 28/02/2025.
February 28, 2025
Really good instore service and…
Really good instore service and delivery. Mattress is good and quite new, so still getting use to it.
February 21, 2025
A great experience.
A great experience from viewing, ordering and then the delivery team.
February 15, 2025
Happy days (or nights!)
Very happy with the quality of the bed that I purchased. It's very comfortable and has improved my quality of sleep.
I was also pleased with the entire process from ordering to delivery.
The guy in store was extremely helpful and not pushy at all. The delivery guys were great as well.
January 29, 2025
Very good from the moment we stepped in…
Very good from the moment we stepped in the shop, very helpful staff and a great service. The delivery staff were also very polite and helpful took of their shoes and put indoor shoes on delivered the base to our room and asked if they could put the mattress on the landing so I could build the base first. Really good team thank you.
January 29, 2025
Great service.
Very easy process from start to finish, made to feel at ease. Delivered with out any fuss. Very comfortable was the right time to replace old bed.
January 29, 2025
I would highly recommend Dreams…
I would highly recommend Dreams Colchester store. I received great service while shopping for a new mattress.
I was not rushed, Everything was explained in detail.
January 26, 2025
Unprompted review
Very professional service from staff
Very professional service from staff , friendly and attentive to my needs Would recommend dreams to my friends and colleagues.
January 10, 2025
Unprompted review
The great customer service
January 3, 2025
Very helpful staff
Very helpful staff , great product. Delivered and assembled with efficiency.
One happy customer
December 29, 2024
May use AI-assist with repliesRead more
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Very uncomfortable not as nice as the…
Very uncomfortable not as nice as the one in the shop
December 21, 2024
Reply from Dreams - Colchester
Good afternoon Justin,
Thank you for taking the time to leave us your review and for speaking with me today.
I am sorry to hear that you are finding your new mattress to feel firmer than the one in store. As a new mattress, it does need some to settle. I note that the settlement is now noticeable which is positive.
I have sent you an email as agreed and will be happy to assist you in case you do want to consider using our 100-night comfort guarantee.
Many thanks,
Kishan
Fantastic customer service,
Fantastic customer service,
Polite friendly staff, patient and knowledgeable.
December 19, 2024
Staff were very welcoming but not in…
Staff were very welcoming but not in your face doing the hard sell. They went of there way to help us find the ideal mattress and it hasn’t disappointed!
Very knowledgeable and professional in a relaxed way!
December 18, 2024
excellent sales information/assistance…
excellent sales information/assistance from Ross,swift delivery and fast installation.. thank you
December 14, 2024
Very helpful staff
Very helpful staff, nothing to much trouble.
Helped us get the right bed for us, delivered on time guys so helpful.
The bed is so lovely and comfortable so we are very happy with our purchase
December 15, 2024
Best bed ever
Very helpful staff, bed delivered on time. Fantastically comfy and have had great nights' sleep since it arrived. 10/10 in every respect
December 14, 2024
Superking Bed.
From start to finish been a positive experience from ordering in Essex to delivery in Scotland due to moving the whole process has been very good. Bed and mattress very comfortable as well. Would recommend Dreams to anyone.
December 14, 2024
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