It was my first visit to Dreams, And after having a little browse around, I was approached by a lovely member of staff by the name of ( SALMA ) i found her to be very professional, and never felt a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Customer service was great went to purley my mum bought a bed plus other stuff as well it's not the first time we have been here we purchase a bed before that's why we came back.
I always go to Dreams as the customer service is excellent. Last time was to just buy a mattress and Deryck at Valley Park made the experience fun and informative. He helped me pick put exactly what I... See more
The salesman was welcoming and informative, he offered a drink of chocolate which was appreciated. He talked us through the procedure of purchasing the item to the delivery. We were pleased with the s... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
4A & 4B Valley Leisure Park, CR0 4YA, Croydon, United Kingdom
- 02086 800317
4.8
Excellent
456 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All the individuals engaged with me as…
All the individuals engaged with me as a person and didnt try to 'sell me' anything. It was sensitively handled and I was able to ask questions and get answers that were helpful in making my choice of bed. The whole process was 'ronseal' what they said they would do they did and the product is just what I wanted.
October 23, 2024
Very helpful staff and the mattress met…
Very helpful staff and the mattress met all of my needs
October 26, 2024
The service we received was excellent…
The service we received was excellent from the beginning of the shop to the delivery of the mattress.
October 25, 2024
Excellent attention & information from…
Excellent attention & information from salesman Moses. Quick delivery. A most comfortable sleep experience.
October 19, 2024
Very helpful and infomative and no…
Very helpful and infomative and no pressure to buy a more expensive mattress, also got a decent free coffee. Deliverymen were quick, efficient and cheerful. Highly recommended
October 4, 2024
Great in store service
Great in store service, delivery and fitting was on time and well organised and the new bed is a dream
October 12, 2024
Comfortable I loved it
October 5, 2024
I visited the Purely bed store in…
I visited the Purely bed store in Croydon…
(Calvin) went over and beyond to help me with the right mattress for my needs as I have a spinal cord injury he even put me on the the machine that analysed my sleeping pattern and talked me though the the purchase is the chosen mattress he went over and beyond and his more than just a employee his a credit to your company highly recommended.
Many thanks.
GOD BLESS
October 8, 2024
Unprompted review
Staff very friendly helpful and polite …
Staff very friendly helpful and polite and mattress was delivered on time
September 23, 2024
Mattress from Croydon store
I needed a new mattress and had a tight deadline. The sales assistant in the store really tried hard to find a solution to get me something in my price range and timescale. The delivery slot was allocated and confirmed. The two guys turned up promptly and were polite and efficient. Great customer service all round. Not yet slept on the mattress.
September 29, 2024
Excellent customer service
I recently visited the Dreams bed store and had an exceptional experience from start to finish. The staff were incredibly welcoming and attentive, creating a relaxed and comfortable atmosphere. A special mention goes to Moses, who provided outstanding customer service throughout our visit.
Moses was knowledgeable, patient, and took the time to understand our specific needs, guiding us through various options without ever making us feel pressured. His friendly demeanor and genuine care made the entire process enjoyable and stress-free. We left the store feeling confident in our purchase, thanks to his expertise and helpful recommendations.
Overall, Dreams delivered a top-notch experience with great customer service. Highly recommend!
September 28, 2024
Unprompted review
Very happy with the whole experience
I tried one of those mattresses you buy online and it comes in a box. Didn't like, it sent it back. Decided I wanted to actually lie on the mattress before buying it.
I went to the Dreams in Croydon and the very nice, helpful and knowledgeable salesman let me try all the mattresses I wanted.
He then put me on a
machine that measured how you sleep and any pressure points, it then recommends what type of mattress would suit you.
Ended up getting a great deal on a pocket sprung traditional mattress. I got one classed as "very firm."
I was worried if it was too firm I'd be stuck with it, but was told you have 100 nights to try it out and if you don't like it you can exchange it for a different one. Was happy to purchase it after hearing that.
Delivered on the scheduled day with a phone call to let you know they were on the way.
I love my new mattress, and firm definitely suits me.
For most people it's a big purchase and Dreams made it a pleasant experience.
Highly recommended.
September 14, 2024
We had an amazing sales rep
We had an amazing sales rep, we went in to look at mattresses and came with mattress, bed frame and pillows. It was a great experience.
August 24, 2024
Nice Salesperson and Delivery as Promised
Although my family chose the clearance products at low price, the salesperson was patient to our enquiries and helped us to feel the mattress.
The delivery was in time.
September 7, 2024
My mom is so happy have new bed
My mom is so happy have new bed, people what is come to my mom do fix bed is bin so nice helpfully. I'm so grateful for this
September 7, 2024
Great experience from start to finish.
September 1, 2024
The bed made my son so happy that he…
The bed made my son so happy that he lays in till late morning instead of 5 am in the morning. It was his dream bed
September 1, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.