Had a great experience at this store. The sales advisor was very knowledgeable and professional. He recommended using their 'Sleepmatch' system which then recommended a number of various mattresses w... See more
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Excellent service really did every thing possible to get us what we wanted, only went in to get prices so we could save up, but they managed arranged finance which gave 9 months interest free so I can... See more
Went into Dartford branch in July and looked around for a suitable bed (a simple single Divan), found what we needed. Sales staff answered questions, I came back 2-3 weeks later placed an order, it wa... See more
Seamless service from the time I walked into the store on 24th December to its delivery and installation. Excellent product, I was pleased with how well it fit into my guest bedroom and the mattress... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
36 Westgate Road, DA1 2AD, Dartford, United Kingdom
- 01322 229222
4.9
Excellent
144 reviews
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The sales and delivery team were really…
The sales and delivery team were really helpful and I can't fault them
July 20, 2024
The bed I bought is fabulous
The bed I bought is fabulous. A few weeks in and it is just so comfortable. I thank the informative sales person, Richard, who sold me the bed. He was so helpful and full of knowledge about the variety of beds that I had no idea about... there are so many types. I even tried lying on this bed thing that can evaluate best type of mattress for you personally. Ans it has clearly worked... very impressed. Thank you dream and to the informative sales person, Richard, who helped me choose the correct mattress, and bed, for me.
July 13, 2024
Helpful staff at the showroom and…
Helpful staff at the showroom and delivery. Very pleased with our new mattress.
June 23, 2024
Dreams Dartford Store was so helpful…
Dreams Dartford Store was so helpful with the choice of mattress we required they have the scanning technology to help with selecting what would best be suited to body type. We wasn’t rushed and offered refreshments too. Richard was amazing and the whole process was a Dream !!!
May 31, 2024
Excellent
Everything from shop(dartford) to our bed install was excellent thankyou dreams
April 19, 2024
ABCD Award
Kate was helpfull throughout my time in the store, 'eye contact' was made entering the store, no pressure was put on me, when i was ready was approached and answered all my questions😊 ABCD award i feel, thank you Dreams.
March 9, 2024
Unprompted review
Brilliant customer service from the…
Brilliant customer service from the sales lady and great quality product.
March 9, 2024
Sweet Dreams
Sweet Dreams. We had a very good experience at your Dreams shop and were given plenty of friendly advice and help on our choice of mattress, which has proved correct as we are very satisfied with the product .
February 29, 2024
The sales assistant was very helpful…
The sales assistant was very helpful and friendly, the delivery team were prompt, polite and helpful.
February 23, 2024
New bed
We have had the new mattress for about 3 weeks and all seems well. My husband wasn't with me when I bought the it and I was hoping it would be ok for him as well and luck as have it it was. We were given 4 free pillows and my husband loves his but I went back to my old one. But was pleasantly surprised by the free pillows and duvet. Highly recommend Dreams
February 22, 2024
Excellent service really did every…
Excellent service really did every thing possible to get us what we wanted, only went in to get prices so we could save up, but they managed arranged finance which gave 9 months interest free so I can have paid off before getting charged anything extra, and sorted delivery to be made within a week. Got to say best service I’ve ever had anywhere. Very handy finance if you know you can save what you need in 9 months, as you can make payments in parts every month or in full. Thanks to Richard Dartford branch for all your help
January 27, 2024
Unprompted review
Friendly staff and quality of products…
Friendly staff and quality of products on offer. Spacious showroom to try your bed and you know what you are buying .
January 28, 2024
Unprompted review
Fantastic service from point of sale…
Fantastic service from point of sale and delivery very happy. Thanks
January 13, 2024
Very helpful sales staff in store
Very helpful sales staff in store, we were in there for about 90mins he sat with us snd went through the options within our budget even help us to figure out what style and size we needed.
December 15, 2023
Dartford Dreams were so helpful
Dartford Dreams were so helpful. Not at all pushy and very knowledgable. Not bad prices and lots of choice.
December 17, 2023
Unprompted review
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