Had a great experience at this store. The sales advisor was very knowledgeable and professional. He recommended using their 'Sleepmatch' system which then recommended a number of various mattresses w... See more
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Excellent service really did every thing possible to get us what we wanted, only went in to get prices so we could save up, but they managed arranged finance which gave 9 months interest free so I can... See more
Went into Dartford branch in July and looked around for a suitable bed (a simple single Divan), found what we needed. Sales staff answered questions, I came back 2-3 weeks later placed an order, it wa... See more
Seamless service from the time I walked into the store on 24th December to its delivery and installation. Excellent product, I was pleased with how well it fit into my guest bedroom and the mattress... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
36 Westgate Road, DA1 2AD, Dartford, United Kingdom
- 01322 229222
4.9
Excellent
144 reviews
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Polite and very helpful
November 30, 2023
Best company ever!!!
Best company ever!!!! I bought a bed for my move to Darlington andthey email me and arrive on november 2026
February 10, 2023
Unprompted review
Brilliant Sevice great advice
October 28, 2023
SINGLE BED PURCHASE
The Staff were very helpful in the Dreams Store and the Staff that delivered the Single Bed were also very helpful.
Waiting for confirmation of my one off payment made in full for the Single Bed from Creation Finance Company
October 17, 2023
Delivered on time men were friendly and…
Delivered on time men were friendly and polite
October 23, 2023
The bed I ordered was delivered on…13.10.23
The bed I ordered was delivered on time. The two very polite gentlemen brought the bed in. I am very pleased with my bed, which is of a very good quality. No problems at all. Very pleased.
October 13, 2023
Great service and very friendly staff
I usually prefer shopping online but this time i walked into Dreams Dartford branch and the whole experience was great. The staff were very frielndly and answered all the questions. Overall had a great experience from start to finish. The Bed was delivered on time and had it assembled properly. Very professional and great experience. Highly recommend them.
August 29, 2023
Great mattress at a great price
Excellent experience from start to finish. Met Kate in the Dartford shop who was engaging and informative. We were kept informed of delivery times. The delivery guys were knowledgeable and friendly. The mattress has given us both a significantly better sleep. Impressed by the service throughout.
August 24, 2023
Excellent service and product
Excellent customer service and an
Excellent product. Excellent delivery service
August 12, 2023
Great service and price
We were looking for a reasonably priced double for our spare room. Reece found exactly what we required at an amazing price. Very helpful and polite. Thanks again, we will be back for our bed when we move!
July 16, 2023
Unprompted review
I must be honest with this
I must be honest with this. The personnel I met at Dreams is so intelligent, polite, experienced in what he do, I was given a prompt response to my questions.
Most importantly, I got exactly what I wanted. I will always recommend Dreams to my friends, family and colleagues.
June 30, 2023
Unprompted review
Great staff in the dartford store.
Great staff in the dartford store.
Delivery men were very professional and polite.
Kept up to date on delivery times which was very helpful.
May 30, 2023
Sweet Dreams are still possible
The team arrived on time and delivered the mattress quickly. I ordered an Orthopaedic which was on sale at the time as my misses was having significant back issues. Fortunately, as soon as the mattress was in place she felt the world better. So it did what it said on the tin and I am sleeping better too as a result. Likely one of my best purchases.
June 2, 2023
Excellent services ce
We were acknowledged as soon as we entered the store but left to browse until we required a staff member who helped us choose the bed frame that was right for us. Was delivered exactly when we were told and easily assembled.
May 12, 2023
Dartford dreams
Dartford dreams
Reece from the Dartford branch was very professional and very friendly with me and my friend.
Reece greet us with respect and offered us some water. We were happy and impressed with the service he provided. Reece gave me a pillow and sleep match and he helps me with good options regarding the products, which were a great help and sold me my dream bed. Thank you and keep it up🙏
May 26, 2023
Unprompted review
Dreams in Dartford…
I went to the Dreams store in Dartford at the weekend and I was greeted by the lovely Kate, who indulged my every need and was super helpful in helping me decide on one of the most important purchases for my home. She really couldn't have done more than she did and I got the bed from Dreams only because of her amazing customer service. Hopefully, the bed and mattress will match Kate's amazing customer service.
April 16, 2023
Unprompted review
Excellent customer service from the…
Excellent customer service from the moment I walked into the store till the delivery men left my home.
April 12, 2023
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