Dreams - Doncaster Reviews 331

TrustScore 5 out of 5

4.8

Unit 6a Danum Retail Park, DN5 8LY Doncaster, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The team at Dreams is absolutely fantastic, from the friendly and helpful staff in-store to the professional team who fitted our bed. The service throughout has been exceptional.We absolutely love the... See more

Rated 5 out of 5 stars

David and Haydn were fantastic—very helpful throughout. The discount we received was superb, and the whole experience so far has been great. We’re still waiting for our bed to arrive, but I’m confiden... See more

Rated 5 out of 5 stars

Very impressed by the whole process. Ordering was seamless. Mum took ill in the shop and they couldn't do enough for her. Delivery was communicated well with texts and emails. The delivery guys (2 x M... See more

Rated 5 out of 5 stars

Absolutely fantastic experience. Excellent customer service from a young guy called Haydn.who went above and beyond, friendly, knowledgeable, who deserves recognition. This is what customer service s... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 6a Danum Retail Park, DN5 8LY, Doncaster, United Kingdom

  • 01302 390379

4.8

Excellent

TrustScore 5 out of 5

331 reviews

5-star
4-star
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1-star

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Rated 1 out of 5 stars

to Hassan ar Dreamworld.

to Hassan ar Dreamworld.

thankyou for your reply to my trust pilot remarks about Dreamworld. I have now been paid the deposite but I like to know why it was 45 pounds short of the full amount I paid.
regards

Richard orton

June 10, 2026
Unprompted review
Dreams - Doncaster logo

Reply from Dreams - Doncaster

Good Morning Richard,

Thank you for taking the time to leave us your review.

I am glad to hear that you have now received your deposit, so I can look into this further I have requested some further information from Trustpilot.

I look forward to speaking with you soon.

Kind Regards,
Faye

Rated 5 out of 5 stars

Awesome team & Awesome bed!

The team at Dreams is absolutely fantastic, from the friendly and helpful staff in-store to the professional team who fitted our bed. The service throughout has been exceptional.We absolutely love the bed, it’s incredibly comfortable and offers a huge amount of storage space, which has made such a difference. The added feature of having a television built in is truly the cherry on top.Thank you all for such a brilliant experience!

May 31, 2026
Rated 5 out of 5 stars

David and Haydn were fantastic—very…

David and Haydn were fantastic—very helpful throughout. The discount we received was superb, and the whole experience so far has been great. We’re still waiting for our bed to arrive, but I’m confident our sleep will be much better once it does. Highly recommended!

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed by the whole process

Very impressed by the whole process. Ordering was seamless. Mum took ill in the shop and they couldn't do enough for her. Delivery was communicated well with texts and emails. The delivery guys (2 x Michaels) were very professional and respected my home and they didn't rush the build of the bed and took their time and ensured everything was as it should be. Thank you Dreams at Doncaster to all concerned, excellent job.

April 17, 2026
Rated 5 out of 5 stars

Absolutely fantastic experience

Absolutely fantastic experience. Excellent customer service from a young guy called Haydn.who went above and beyond, friendly, knowledgeable, who deserves recognition.
This is what customer service should be like. If you want a new bed, a new mattress even a new pillow go to dreams. The name says it all. Thank you.

April 19, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from this store

Excellent service from this store. The lady was super helpful. The price was amazing compared to other bed stores . The guys who delivered were very helpful and respectful of my home I would definitely recommend ( actually al ready have )and will certainly shop here again. Thank you.

April 11, 2026
Rated 5 out of 5 stars

The way you reacted to being told it…

The way you reacted to being told it was the wrong address you were initially going to deliver to. You quickly rectified this and delivered correctly by changing the time of delivery We did receive it in time Thank you

April 12, 2026
Rated 3 out of 5 stars

Staff in the shop were great to deal…

Staff in the shop were great to deal with. Delivery men could be more careful as a picture frame was smashed whilst removing the old matress.

February 26, 2026
Dreams - Doncaster logo

Reply from Dreams - Doncaster

Good morning,

Thank you for taking the time to leave us this review. I am very sorry to hear about the damage caused to your property, and I sincerely apologise for any inconvenience this may have caused.

I have sent you an email outlining what we would like to offer in order to resolve this matter for you. If you have any further questions or need any additional assistance, please do not hesitate to reach out to me directly.

Kind regards,
Dylan

Rated 5 out of 5 stars

Great deals on quality mattresses without pushy sales

There was a wide selection of quality mattresses and at no time were we pressurised into purchasing one. We did get friendly knowledgeable assistance though, which really helped to make a purchase. Sitting down at the desk to order the product went very smoothly too and we were even offered a hot drink. So I would recommend Dreams to anyone interested in a new mattress. The free duvet and pillows for the weekend promotion were icing on the cake!

February 21, 2026

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