The team at Dreams is absolutely fantastic, from the friendly and helpful staff in-store to the professional team who fitted our bed. The service throughout has been exceptional.We absolutely love the... See more
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David and Haydn were fantastic—very helpful throughout. The discount we received was superb, and the whole experience so far has been great. We’re still waiting for our bed to arrive, but I’m confiden... See more
Very impressed by the whole process. Ordering was seamless. Mum took ill in the shop and they couldn't do enough for her. Delivery was communicated well with texts and emails. The delivery guys (2 x M... See more
Absolutely fantastic experience. Excellent customer service from a young guy called Haydn.who went above and beyond, friendly, knowledgeable, who deserves recognition. This is what customer service s... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 6a Danum Retail Park, DN5 8LY, Doncaster, United Kingdom
- 01302 390379
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to Hassan ar Dreamworld.
to Hassan ar Dreamworld.
thankyou for your reply to my trust pilot remarks about Dreamworld. I have now been paid the deposite but I like to know why it was 45 pounds short of the full amount I paid.
regards
Richard orton

Reply from Dreams - Doncaster
The Tempur mattress is excellent
The showroom is very well set out, and the bed machine is excellent.
Great choice of mattresses.
The Tempur mattress cost more than we had planned to spend, but it is excellent.
Awesome team & Awesome bed!
The team at Dreams is absolutely fantastic, from the friendly and helpful staff in-store to the professional team who fitted our bed. The service throughout has been exceptional.We absolutely love the bed, it’s incredibly comfortable and offers a huge amount of storage space, which has made such a difference. The added feature of having a television built in is truly the cherry on top.Thank you all for such a brilliant experience!
The beds great
The beds great, getting good nights sleeps which is the main thing, definitely recommend Dream beds
Wonderful lady in store and the driver…
Wonderful lady in store and the driver was very friendly and helpful.
Delivered far quicker than originally told.
Beautiful bed. Easy to build.
Great experience. Highly recommend 👌
David and Haydn were fantastic—very…
David and Haydn were fantastic—very helpful throughout. The discount we received was superb, and the whole experience so far has been great. We’re still waiting for our bed to arrive, but I’m confident our sleep will be much better once it does. Highly recommended!
Given time to browse without being…
Given time to browse without being pestered then listened to on what I specifically wanted and given unbiased information and abvice.
Very impressed by the whole process
Very impressed by the whole process. Ordering was seamless. Mum took ill in the shop and they couldn't do enough for her. Delivery was communicated well with texts and emails. The delivery guys (2 x Michaels) were very professional and respected my home and they didn't rush the build of the bed and took their time and ensured everything was as it should be. Thank you Dreams at Doncaster to all concerned, excellent job.
Absolutely fantastic experience
Absolutely fantastic experience. Excellent customer service from a young guy called Haydn.who went above and beyond, friendly, knowledgeable, who deserves recognition.
This is what customer service should be like. If you want a new bed, a new mattress even a new pillow go to dreams. The name says it all. Thank you.
Excellent service from this store
Excellent service from this store. The lady was super helpful. The price was amazing compared to other bed stores . The guys who delivered were very helpful and respectful of my home I would definitely recommend ( actually al ready have )and will certainly shop here again. Thank you.
The way you reacted to being told it…
The way you reacted to being told it was the wrong address you were initially going to deliver to. You quickly rectified this and delivered correctly by changing the time of delivery We did receive it in time Thank you
Good service at store and delivery was…
Good service at store and delivery was excellent
I purchased this mattress at Doncaster…
I purchased this mattress at Doncaster store through recommendation from family members- and I wasn’t disappointed with Dave and his fantastic team, found the right mattress for me at the right price. Highly recommend.
Best day in March
The welcome and the patience of the person guiding me through the shop and felt he cared about me and wanted only the best for me
Friendly,efficient service both in the…
Friendly,efficient service both in the shop & for the delivery
In store experience in Doncaster…
In store experience in Doncaster excellent. Staff were patient and genuinely trying to meet the needs of my elderly mother.
Staff in the shop were great to deal…
Staff in the shop were great to deal with. Delivery men could be more careful as a picture frame was smashed whilst removing the old matress.

Reply from Dreams - Doncaster
A lady with blonde hair (is it Sarah)…
A lady with blonde hair (is it Sarah) was incredible! Wonderful experience! Bed was purchased in Feb 2025. Thank you.
Great deals on quality mattresses without pushy sales
There was a wide selection of quality mattresses and at no time were we pressurised into purchasing one. We did get friendly knowledgeable assistance though, which really helped to make a purchase. Sitting down at the desk to order the product went very smoothly too and we were even offered a hot drink. So I would recommend Dreams to anyone interested in a new mattress. The free duvet and pillows for the weekend promotion were icing on the cake!
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