Dreams - Doncaster Reviews 

339
TrustScore 5 out of 5

4.8

Unit 6a Danum Retail Park, DN5 8LY Doncaster, GB


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See what reviewers are saying

Rated 5 out of 5 stars

First rate experience in store to purchase new bed and mattress. On time delivery with excellent communications. Very efficient installation in room of our choice AND removal of old mattress. Having... See more

Rated 5 out of 5 stars

Service in the store was excellent, staff friendly and courteous. Went through all our options. Delivery date made and bed delivered on time. Delivery men were fabulous, courteous. Took our old mattre... See more

Rated 5 out of 5 stars

Absolutely fantastic experience. Excellent customer service from a young guy called Haydn.who went above and beyond, friendly, knowledgeable, who deserves recognition. This is what customer service s... See more

Rated 5 out of 5 stars

As a newly married couple, we visited our local store; Doncaster, hoping to find an ideal new bed for us to start our married life. We had quite an open mind for what we were wanting and our salespers... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 6a Danum Retail Park, DN5 8LY, Doncaster, United Kingdom

  • 01302 390379

4.8

Excellent

TrustScore 5 out of 5

339 reviews

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4.8

All reviews

(339)

13,836 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. From the minute we stepped into the store we were made to feel very welcome. After looking around (looking a bit lost) we were helped over to the Sleepmatch bed. Going through the initial questions and set up, a mattress type was recommended (Medium/Firm) and we were shown the range. Once we'd settled on a bed the checkout and delivery arrangements were made and it was very helpful they noted that an AM delivery needed to be before my wife started work.

The delivery/install team were very kind and professional. Kept us in the loop as to an arrival time and even let us know they were slightly delayed with a previous job. Courteous when they arrived and made up the lost time and got our bed in with very little effort. Explained and demonstrated all the features and left us assured what to do with any issues they would come and resolve. Never slept better since.

September 15, 2024
Rated 5 out of 5 stars

Trusted advise

Dave and all the staff at the Doncaster store were very helpful. Great advice, products and good price.

January 12, 2024
Rated 5 out of 5 stars

Great experience

I visited the Doncaster store. Sarah's product knowledge, her patience, and understanding, together with the fact that Dreams has the Sleepmatch bed, the 100 night guarantee, and it own mattress recycling centre, were all very impressive. Sarah helped me find a mattress, which was so comfortable I could have nodded off there and then. I wasn't rushed or pressured in anyway and was offered a drink. I left and visited some other stores but no other mattress was as comfortable. When I returned Sarah sat with me while I lay on the mattress again and brought me some different pillows to try. I ordered the mattress and was surprised to find that it would be with me in only a week, I expected to wait longer. I would thoroughly recommend Dreams and especially Sarah who's customer service skills are second to none.

August 15, 2024
Unprompted review
Rated 5 out of 5 stars

Doncaster Dreams salesman Stirling extremely helpful

Stirling the sales assistant was extremely helpful, went through all the details of my purchase with me. Bed arrived within time frame and apart from the control unit not having a memory the bed itself is wonderful. The delivery team were very good and had my old bed out and the new one installed in no time.

August 22, 2024
Rated 5 out of 5 stars

Our requirements were quickly accepted…

Our requirements were quickly accepted and everything was fulfilled to our satisfaction by the lady who dealt with us and her manner was friendly and informative. All went well with delivery also. We were very happy and satisfied with the item purchased.

August 18, 2024

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