First rate experience in store to purchase new bed and mattress. On time delivery with excellent communications. Very efficient installation in room of our choice AND removal of old mattress. Having... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Service in the store was excellent, staff friendly and courteous. Went through all our options. Delivery date made and bed delivered on time. Delivery men were fabulous, courteous. Took our old mattre... See more
Absolutely fantastic experience. Excellent customer service from a young guy called Haydn.who went above and beyond, friendly, knowledgeable, who deserves recognition. This is what customer service s... See more
As a newly married couple, we visited our local store; Doncaster, hoping to find an ideal new bed for us to start our married life. We had quite an open mind for what we were wanting and our salespers... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 6a Danum Retail Park, DN5 8LY, Doncaster, United Kingdom
- 01302 390379
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Arrived as arranged
Hit the sweet spot and now sleep like a log.
Very helpful , professional staff. Understood our budget and needs and tailor made a product that I am very happy with. Delivery was spot on and very professional
Nice polite an very helpful in store…
Nice polite an very helpful in store and also the 2 men that installed bed and mattress..very good service would defo use again..we got an absolute steal with our bed and mattress deal xx
Fab experience
Fab experience, Staff we full of knowledge and allowed us to take our time choosing. Were very happy with our purchase.
Great service from start to finish
Great service from start to finish. From the minute we stepped into the store we were made to feel very welcome. After looking around (looking a bit lost) we were helped over to the Sleepmatch bed. Going through the initial questions and set up, a mattress type was recommended (Medium/Firm) and we were shown the range. Once we'd settled on a bed the checkout and delivery arrangements were made and it was very helpful they noted that an AM delivery needed to be before my wife started work.
The delivery/install team were very kind and professional. Kept us in the loop as to an arrival time and even let us know they were slightly delayed with a previous job. Courteous when they arrived and made up the lost time and got our bed in with very little effort. Explained and demonstrated all the features and left us assured what to do with any issues they would come and resolve. Never slept better since.
Dave and his team at Doncaster were…
Dave and his team at Doncaster were fantastic 👏 👌
Trusted advise
Dave and all the staff at the Doncaster store were very helpful. Great advice, products and good price.
The staff are great 😊
The whole process was so easy. The staff in Doncaster are great. The price was better than expected, the delivery team were lovely and I love my bed and sofa bed.
Excellent service in store.
Excellent service in store.
Quick delivery, by polite efficient staff.
Our new mattress is the most comfortable we’ve ever had, well worth what we paid for it.
Thank you Dreams
Great experience
I visited the Doncaster store. Sarah's product knowledge, her patience, and understanding, together with the fact that Dreams has the Sleepmatch bed, the 100 night guarantee, and it own mattress recycling centre, were all very impressive. Sarah helped me find a mattress, which was so comfortable I could have nodded off there and then. I wasn't rushed or pressured in anyway and was offered a drink. I left and visited some other stores but no other mattress was as comfortable. When I returned Sarah sat with me while I lay on the mattress again and brought me some different pillows to try. I ordered the mattress and was surprised to find that it would be with me in only a week, I expected to wait longer. I would thoroughly recommend Dreams and especially Sarah who's customer service skills are second to none.
Doncaster Dreams salesman Stirling extremely helpful
Stirling the sales assistant was extremely helpful, went through all the details of my purchase with me. Bed arrived within time frame and apart from the control unit not having a memory the bed itself is wonderful. The delivery team were very good and had my old bed out and the new one installed in no time.
Best company for bedroom furniture
Always buy beds, mattresses and now bedside furniture from Dreams. Reliable company with excellent quality goods, free delivery and excellent communication prior to delivery.
Our requirements were quickly accepted…
Our requirements were quickly accepted and everything was fulfilled to our satisfaction by the lady who dealt with us and her manner was friendly and informative. All went well with delivery also. We were very happy and satisfied with the item purchased.
Very satisfied good quality and good…
Very satisfied good quality and good value for the money noye neih mean soft and sweet bed
Dreams made my purchase of a mattress so easy
Dreams made my purchase of a mattress so easy and friendly. I would recommend them especially the York road, Doncaster store.
We new bedwent into the shop and we were not…
We went into the shop and we were not harassed when we were looking for a bed and when we found what we wanted the staff in the shop were happy to help us that just how I like shopping
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







