Fantastic store and staff made the process of helping us choose a mattress easy. We were torn between 2 mattresses and ended up changing our minds on the one we picked. The team happily assisted alon... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The Dreams store in Dumfries were brilliant. Melissa couldn't have been more helpful. Extremely knowledgeable and great personality. We bought a single bed for a spare room, it was used for the first... See more
A great investment.The first time we had gone to the store we found the staff was very friendly and very polite and helpful.There were other customers in the store but he managed to ensure we were all... See more
Everyone i have had do deal with were vert helpful. The only other comment is how long do the batteries last in the device, as mine seem to have run out already, and, because of a condition in my han... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2 The Peel Centre, DG1 3PF, Dumfries, United Kingdom
- 01387 247786
4.7
Excellent
115 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything worked well sales delivery…
Everything worked well sales delivery and installation
October 8, 2023
Satisfactory service
Well pleased with the sales team and the delivery was so non intrusive. All in all very happy throughout.Would use at Dreams,Dumfries again.
October 2, 2023
Bed and mattress are great
The bed and mattress we purchased were as good as we had hoped for.
The sales assistant who helped us choose our products was friendly and knowledgeable.
We will definitely return to Dreams in the future.
October 2, 2023
Buying my new bed was easy from the…
Buying my new bed was easy from the start. The shop assistant was very helpful and knowledgeable.
When the bed arrived the men made it up, they were tidy polite and quick.
The ottoman bed has great storage and looks great.
October 1, 2023
Dreams Dumfries
Made us feel important, a good personal service finding the correct mattress.
September 24, 2023
Chris and his team member in the…
Chris and his team member in the Dumfries store were brilliant! They helped me to find the perfect mattress within my price range, organised delivery for me and even found the perfect sofa. So pleased with the Dumfries team. Friendly, knowledgeable and very professional. All round great experience and I’m so happy with my new mattress and sofa. Delivery/assembly team were also superb. Thank you!
September 11, 2023
It all did what it said it would do and…
It all did what it said it would do and the guys delivered it fine in the allocated time.
August 21, 2023
1st class service from assistant in…
1st class service from assistant in shop, he was very patient, knowledgeable & helpful.
August 11, 2023
Mike GExcellent service and advice and a very…
Excellent service and advice and a very good range of beds.
August 3, 2023
Unprompted review
Having not bought a mattress for 10…
Having not bought a mattress for 10 years we didn't really have much idea where to start. Fortunately the shop assistant Robert was really helpful and knowledgeable. He took us through the whole range of different types of mattress' and explained the differences to us.
Suffice to say we were really happy with the buying experience and the new mattress is very comfortable.
June 25, 2023
Excellent service
Robert was excellent in showing us different beds whilst being really knowledgeable he made it a fun experience
July 16, 2023
Unprompted review
Excellent service when we visited the…
Excellent service when we visited the showroom We were made to feel very welcome. Because of the pre-purchase mattress check we were able to choose the ideal mattress that suited us - with no fuss at all
June 22, 2023
Dear Ms Sheila Anderson, Order Number: 888J006375I was attended to by the manager of the
I was attended to by the manager of the Dreams sore Dundee Kingsway. The Manager's professional manner and attitude was maintained from entering the store to departing. The first step was using the test bed to gauge your information was matched by the correct mattress to the person. The Manager's sales performance, patience, explanation and reassurance of purchase was also perfectly pitched.
July 8, 2023
Bed selection
The knowledge and experience of the products the salesman have are second to none. Excellent service from beginning to end.
July 8, 2023
Unprompted review
Great customer service and value for…
Great customer service and value for your money.would definitely buy from dreams again.
May 26, 2023
Great service in shop at Dumfries all…
Great service in shop at Dumfries all the way through to delivery . Even got a refund when spotted mattress cheaper online before my one was delivered.
May 2, 2023
Dreams bedd
I had to order another bed from dreams because of my health problems the bed I had was to high I had to climb into it and fall out of but my new bed is great and the staff are very friendly
April 19, 2023
Great sales person in shop very helpful…
Great sales person in shop very helpful and knowledgeable the bed was delivered as expected it's just the right size I've had best sleep in ages will recommend Dreams product and sales service. Thank you
April 13, 2023
Nice people, long delivery time
1. Dreams, Dumfries is good because a). the staff are nice, and, b). because they have a toilet which when you have to drive 30 odd miles to get there is invaluable.
2. Unfortunately our most recent visit was to say that we though they had delivered the wrong mattress. They did not quibble about this and found an alternative and arranged delivery. They gave us a whopping great discount which meant we were not out of pocket.
3. The only downside, which is perhaps not peculiar to Dreams, is that once ordered there is a considerable delay before it gets delivered. So as a result of this last visit (19th March, I think) our delivery is booked for 12th April.
March 19, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.