Elliot was very helpful and not at all pushy. He showed us potential mattresses based on the dreams analysis machine and located them for us in the showroom so we did not have to wander around the who... See more
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An absolutely spectacular experience with Matt. He was super patient with us and guided through a number of mattresses until we found the one that was most ideal for us. A lovely man and and a great a... See more
Elliott was very good with us and answered all our questions. So we decided to go back the next day to place the order. He went the extra mile and explained all the order process and the delivery time... See more
Harry was absolutely brilliant! Me and my partner walked into dreams not knowing we was going to buy a bed and he helped us so much through the whole process, very professional! Helped us pick the rig... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Hampden Retail Park, BN23 6QU, Eastbourne, United Kingdom
- 01323 520813
4.8
Excellent
395 reviews
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Friendly staff and the installation…
Friendly staff and the installation team were great even though we had to keep postponing delivery due to building work.
August 18, 2025
Shopping for a new kingsize mattress…
Shopping for a new kingsize mattress along with new pillows was an enjoyable experience, thanks to the informed but not pushy sales assistant. Would thoroughly recommend.
August 31, 2025
Excellent range of mattresses
Excellent range of mattresses. Given time to choose. Felt there was a little extra sales emphasis on Tempur mattresses. We choose however a traditional pocket sprung mattress which we are very happy with. Sales assistant very helpful and delivery well communicated and effecient.
August 20, 2025
From the moment we walked into the shop…
From the moment we walked into the shop right up to the delivery every thing was perfect
August 20, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Cannot believe the mattress I bought to…
Cannot believe the mattress I bought to replace the one that was faulty,,it has got a fault on it,,really dreams should have replaced the complete bed as the mattress for the bed was not available anymore,,but we had to buy one ,,so not happy with this company. Also the mattress smelt musty .
August 18, 2025
Unprompted review
Reply from Dreams - Eastbourne
Hi Twinkle Toes,
I’m sorry to hear about the issue with your mattress. I’ve requested further information from Trustpilot and, once I receive this, I will be in touch with you to discuss the matter in more detail.
I look forward to speaking with you soon.
Thanks
Hassan
When the carpet warehouse had closed down - Dreams stepped in
Considering we had gone to the out of town shopping park to look at carpets only to find the carpet centre boarded up and we ended up buying a new mattress from the nearby Dreams store says a lot.
Sometimes we need to be sold a product and the staff at Dreams can do this. As shopping experiences go this was a positive one
August 14, 2025
Excellent service in store and…
Excellent service in store and excellent delivery men. I used the machine that tells you which bed to try and I did buy the one suggested. Friendly helpful service and I was not rushed into making the wrong choice.
Sleeping much better now (hope it lasts)
Wish that I had gone to Dreams before.........
August 13, 2025
Very happy customer
Great choice of mattresses, helpful and informative staff, great delivery and removal - and now a lovely night's sleep!
August 12, 2025
The bed that was delivered to me…
The bed that was delivered to me doesn't seem to be the bed I tried
August 11, 2025
No delay helpful service in store
No delay helpful service in store, on time delivery and speedy no fuss courteous installation in upstairs bedroom, with terms and conditions and guarantees clearly explained
August 3, 2025
Great service from start to finish
Great service from start to finish, excellent service from delivery guys too nice and friendly
August 3, 2025
great understanding from sales lady
great understanding from sales lady
the installation was superb by 2 really friendly people
the bed is very very good
August 3, 2025
The services rendered were professional…
The services rendered were professional and excellently delivered, from the contact in the office to the team that delivered and assembled it, they all did great. Thank you for providing us with the comfort.
August 1, 2025
Excellent staff
July 26, 2025
Visit to Eastbourne store
We visited the Eastbourne store and were seen by Kerry. My wife is disabled and on a mobility scooter but Kerry was a credit to the company and could not do enough to help. In the end we chose a new bed with Kerry’s help as she ran through all the attributes of those available. We were very impressed and happy with how she treated us.
July 17, 2025
Unprompted review
Mattress is it was stated to be.
Mattress is it was stated to be.
Comfortable and helps provide a good sleep.
Cannot ask for more!
July 13, 2025
Great crew & service
Honestly, I could not fault the staff for their professionalism coupled with friendliness specially Kate at the Hampden Park, Eastbourne branch. Delivery was on time and the boys delivered what I paid for. Great job everyone.
July 5, 2025
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