Great experience from meeting Hannah at the door using the machine to assist finding the right type of mattress. Hannah was extremely helpful and manage to find a mattress with a saving of £900 due t... See more
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Warm welcome when entering the store. Knowledgeable staff, good selection of products. The mattress test was very useful. Good quality products. Store was busy but not rushed. Impressed by management... See more
I was greeted by John who was friendly, professional and extremely helpful. He explained the sleep match system and offered me a pillow. He then showed me several mattress that best suited my need and... See more
The member of your staff that we dealt with Gerry went above and beyond with help, nothing was too much for her, we are very pleased with the treatment we were given
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 6 Solartron Retail Park, GU14 7QJ, Farnborough, United Kingdom
- 01252 372225
4.8
Excellent
517 reviews
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Reply from Dreams - Farnborough
Good Afternoon,
Thank you for taking the time to leave us your review.
I am sorry to hear that you have not been happy with the service received, I had tried to call you to discuss the matter further however I was not able to reach you.
I have now sent you an email to try and find out some further information and I look forward to speaking with you soon.
Many thanks,
Faye
Good experience
From the moment we walked through the showroom door until our new bed was delivered a couple of weeks later, everyone from Dreams was kind, respectful and very helpful. It was a good experience. Also, we like the bed.
November 1, 2024
Excellent service
Excellent service, efficient ordering and delivery. Store staff were super helpful, thank you Nigel. The delivery guys were lovely, prompt and very helpful.
November 10, 2024
Excellent from start to finish
From going into the store to delivery of bed was excellent. Store staff were lovely, delivery time excellent with no problems at all. Bed is lovely.
November 8, 2024
Dreams, farnborough store
The guys in their farnborough store were so helpful and new all about their products. The delivery guys were helpful,quick and kindly removed their shoes to install the mattress upstairs
November 8, 2024
Great quality, helpful, on time delivery
Nice staff, great variety and great delivery experience overall. Really pleased with the frame and mattress
November 8, 2024
Still getting used to the new mattress
Still getting used to the new mattress. Not bad so far
November 2, 2024
Excellent advice and support in the…
Excellent advice and support in the Farnborough shop. Quick delivery and assembly and the bed itself is fantastic.
November 3, 2024
Rally poor the Manager at farnborough…
Rally poor the Manager at farnborough was rude the driver just dumped the mattress on the door the only person home was a old lady poor customer service
November 1, 2024
Reply from Dreams - Farnborough
Good morning Mr King,
Thank you for leaving us your review and for speaking with me today.
I note that the free delivery was selected, and the store team did advise that the free delivery service was delivery to inside the door. We do offer a room of choice delivery service for a small fee and the store team did inform you of this, but this was not selected.
Many thanks,
Kishan
Superb from start to finish
Friendly informative non-pushy salesman gave me choices and time to consider and reconsider. Delivered bang on time and seriously the best sleep I had in ages!
And all very affordable with plenty of payment options. Really happy with Dreams.
November 1, 2024
Good selection of mattresses in store
Good selection of mattresses in store, most helpful assistant, good, accurate and careful delivery. Can't ask for more!
October 27, 2024
Purchased the TV bed
Purchased the TV bed
and not only is the mattress so comfortable but the TV rising up is like a spaceship. A good night’s sleep is priceless. Thank you!
October 20, 2024
The delivery date was a bit frustrating otherwise, the service and assembly were excellent.
Even though it took a bit longer to deliver. The service was excellent. Thank you.
October 5, 2024
Had such a lovely experience at the…
Had such a lovely experience at the Dreams in Farnborough. Mark was so helpful, letting us analyse our sleep positions and then using the data to recommend the best mattress for us!
We ended up getting the first mattress he showed us, waiting for it to be delivered next week and we’re so excited for a great nice sleep!
September 23, 2024
Unprompted review
bed for guest bedroom
Ordered a bed for guest bedroom
Very good value
Well made
Team who installed it were efficient and polite
Pleased with purchase
September 20, 2024
We are delighted with our Sofa Bed
We are delighted with our Sofa Bed. The staff in Farnborough were very helpful The delivery was exactly as we were told it would be. The 2 gentlemen who delivered and installed the sofa bed could not be faulted. This is not the first time we have used Dreams and we would not hesitate to use them again.
September 21, 2024
Very helpful in store
Very helpful in store. Happy with my purchase, buying the right pillow has helped the most
September 20, 2024
I really like the staff showed around…
I really like the staff showed around all over what I wanted to buy it. Staff was nice and polite. I did tryed new Hybird bed as well recommended by Staff.
I brought bed and mattresses and I really their services and I am really happy with it.
September 28, 2024
Happy shoping
From moment we entered your shop to the morning I woke up in my new bed everything went smoothly and exactly as it should. Thank you all very much.
September 28, 2024
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