Dreams - Farnborough Reviews 

515
TrustScore 5 out of 5

4.8

Unit 6 Solartron Retail Park, GU14 7QJ Farnborough, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Great experience from meeting Hannah at the door using the machine to assist finding the right type of mattress. Hannah was extremely helpful and manage to find a mattress with a saving of £900 due t... See more

Rated 5 out of 5 stars

Warm welcome when entering the store. Knowledgeable staff, good selection of products. The mattress test was very useful. Good quality products. Store was busy but not rushed. Impressed by management... See more

Rated 5 out of 5 stars

I was greeted by John who was friendly, professional and extremely helpful. He explained the sleep match system and offered me a pillow. He then showed me several mattress that best suited my need and... See more

Rated 5 out of 5 stars

The member of your staff that we dealt with Gerry went above and beyond with help, nothing was too much for her, we are very pleased with the treatment we were given


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 6 Solartron Retail Park, GU14 7QJ, Farnborough, United Kingdom

  • 01252 372225

4.8

Excellent

TrustScore 5 out of 5

515 reviews

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4.8

All reviews

(515)

14,501 reviews in the last 12 months

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Rated 5 out of 5 stars

Dreams Farnborough were brilliant with…

Dreams Farnborough were brilliant with the recent purchase of our superb super king bed!
No pressure sales tactics or made to feel awkward, John guided us through the process, chipping in with his knowledge of the beds and how they would fit in with our needs and preferences.
The bed was delivered on time as expected and is of the highest quality.
Thanks John and the team.

October 11, 2025
Rated 5 out of 5 stars

The service we received at Dreams in Farnborough.

The service we received at Dreams in Farnborough was excellent, we tried the sleep match mattress out which narrowed the selection down to a few mattress. The customer service agent was very polite and knowledgeable. The delivery guys were polite and took great care within our property. Definitely recommend Dreams Farnborough.

October 10, 2025
Rated 5 out of 5 stars

They did very well helping us choose a…

They did very well helping us choose a new Bed & Headboard. We found them to be knowledgeable about the many products we viewed, and advised trying out each bed for comfort. We shall certainly be visiting there again.

October 19, 2024
Rated 5 out of 5 stars

Dreams at Farnborough

Dreams at Farnborough! Greeted with a ready smile from Karen who was really kind and helpful from start to finish, nothing too much trouble. Two new beds ordered, delivered promptly and kept informed by driver. Very good, professional Company. Wish there were more Karen’s around, to make shopping as easy as possible.

October 3, 2025
Rated 5 out of 5 stars

We brought 2 mattresses and clare…

We brought 2 mattresses and clare served us both times ,she was friendly and helpful and made the whole experience a joy should we need another we will look for her .the delivery guys were great ,so all in great experience.

September 20, 2025
Rated 5 out of 5 stars

Exceptional Service from Dreams!

Exceptional Service from Dreams!
I recently ordered a bed from Dreams, and I’m so impressed with their service. The delivery was prompt, the team was professional, and they set everything up quickly without any hassle. The bed itself is incredibly comfortable and high-quality. Plus, the follow-up email was a nice touch to ensure I was happy with my purchase. Highly recommend Dreams for anyone looking for a smooth, stress-free experience!

September 14, 2025
Rated 5 out of 5 stars

Dreams ottoman bed

Bed delivered on time in a convenient slot, rapidly assembled and all waste/wrappings disposed of. Very comfortable bed that provides plenty of storage underneath and fits the style of the room perfectly. Excellent service from ordering to delivery

September 6, 2025
Rated 3 out of 5 stars

Great service and didn’t have to wait…

Great service and didn’t have to wait to long for the bed base

August 14, 2025
Dreams - Farnborough logo

Reply from Dreams - Farnborough

Good morning Mr Wilson,

Thank you for taking the time to leave us a review and for speaking with me this morning.
It’s nice to hear you have had a positive experience and are happy with the service.

All the best

Regards,

Hassan

Rated 5 out of 5 stars

Glen was fab!

Visited the Farnborough branch today and all I can say is wow! We did not buy anything however Glen was fantastic, amazing product knowledge, not pushy and also extremely personable. We will definitely be going back to purchase our mattress and new bed.

August 13, 2025
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