Dreams - Finchley Reviews 

135
TrustScore 4.5 out of 5

4.7

46 Ballards Lane, N3 2BB Finchley, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I had a really positive experience at Dreams Beds two days ago, thanks in large part to Arshil. He was extremely knowledgeable, professional, and very well spoken. He took the time to understand wha... See more

Rated 5 out of 5 stars

Salesman, Rease, came up and gave me a warm reception. He was very knowledgeable, patient and advised me of the Sleepmatch machine that could advise best type of bed for me, which was great. I was... See more

Rated 3 out of 5 stars

Updated: The service team has tried to make amends based on my previous review, and the quality of my mattresses and beds so far have been good. Also the delivery team was very good, so I've update... See more

Company replied

Rated 5 out of 5 stars

Excellent Delivery Service (in two). Driver's name: Octavian. THANK YOU ! Text received the day before with a 2 hour time slot followed by a call from the Driver 5 minutes before on the day of deliver... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • 46 Ballards Lane, N3 2BB, Finchley, United Kingdom

  • 02083 434747

4.7

Excellent

TrustScore 4.5 out of 5

135 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(135)

14,409 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Impressed.

Very person centred young man whom I dealt with. Provided me with lots of information re the different mattresses. At no time did he try to sell me any particular product. The final decision was entirely my own. He made the complete transaction very smooth from start to finish.
First impressions of shop staff and how they act makes or breaks a sale for me. Top marks to this young man.

February 9, 2024
Rated 2 out of 5 stars

Audrey & Ali saved the sale from a rude manager!

Sadly your manager Stephen (Fulcher) I believe his name to be had the people skills and social skills of an overpriced Turnip! Sad really as I had before having the displeasure of meeting the man a pleasant and very rewarding experience with his colleagues Audrey and Ali at Finchley Central store. Stephen thankfully wasn't at the store that particular day when we purchased one of your more expensive ranged Tempur kingsize mattresses. When we returned the following month to purchase a new double mattress for our teenage daughter who had just been involved in a serious road traffic accident, we were met when negotiating the price with Stephen your manager. Now I do like to haggle but I understand when a line is crossed. However, Stephen was nothing but rude, condescending, and rather peculiar if the truth be known. Nonetheless, it was his colleagues Audrey and Ali who saved the sale and we purchased another mattress at your Dreams store in Finchley. This means thanks to Audrey who for the life of me I can't understand why she shouldn't be running the place, Audrey managed to secure not one but both sales!

August 23, 2023
Unprompted review
Dreams - Finchley logo

Reply from Dreams - Finchley

Good afternoon Mario

Thank you for taking the time to speak to me today. I am sorry for the experience you had in our Finchley store. As discussed this has been passed onto the relevant senior personnel within our retail department, they will conduct a review with the store & manager concerned.

I am glad that as a result of our call, we came to a resolution which you deemed to be acceptable.

Should you need any further help or assistance, please do not hesitate to contact me.

Many thanks

Peter

Rated 5 out of 5 stars

Dreams have excellent beds compared to…

Dreams have excellent beds compared to other companies. I found their member of staff to be very helpful and professional. They answered all my questions and did not come across too pushy.

They even have a Dream Machine that you can lie in, which calculates the best mattresses that would suit you. Thank you Dreams!

January 3, 2024
Unprompted review
Rated 5 out of 5 stars

Service to dream for

My family has received an excellent service from this branch and specifically from the sales person Audrey.
She is very knowledgable, courteous and very patient. I felt I was rally catered for my needs in any respect. We ended up buying all four beds and mattresses from her and of-course Black Friday discounts helped. We are very happy with the purchasing process, delivery and the items. Thank you.

December 3, 2023
Rated 5 out of 5 stars

Excellence

Sales person very knowledgeable and easy to speak to. Price excellent. Delivery on time. And personel expert and very helpful

December 1, 2023
Rated 5 out of 5 stars

I recently visited Dream and was…

I recently visited Dream and was thoroughly impressed by their expansive selection of mattresses and the beautifully furnished store. The layout was intuitive and welcoming, allowing for easy navigation through a diverse range of products. From classic innerspring to innovative memory foam options, the variety catered to all preferences, each displayed with informative details. The store's ambiance added to the pleasant shopping experience, with each section thoughtfully arranged and inviting. The staff were knowledgeable and approachable, offering assistance without being overbearing. Dream stands out not just for its excellent product range but also for its commitment to customer service and a comfortable shopping environment. It's a top choice for anyone looking for a new mattress, combining quality, variety, and a welcoming atmosphere.

November 11, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing staff team

Very helpful and professional staff, really knew what they were talking about.
There was a lot of choice and the aftercare was exceptional.
I would totally recommend Dreams

November 11, 2023
Rated 5 out of 5 stars

Lovely service

I had a very fruitful visit at their Finchley Store. The gentleman who attended to me was very polite , respectful, helpful and patient. After about an hour or slightly longer, we walked out with the perfect mattress for us.

October 18, 2023
Rated 5 out of 5 stars

Great customer service in finchley…

Great customer service in finchley brunch from Steve, great delivery even earlier than I expected, because I received the mattress today is not possible to write review but i am sure we will love it.

October 23, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look