I can’t fault the service! I had a wonderful experience from start to finish. Michael was incredibly patient and helpful, guiding us through the whole process and helping me find a mattress that is pe... See more
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Eleanor was friendly, informative and soothing to be around. She discussed her personal opinion, her professional knowledge, and her experiences with an upfrontness and humour that made the purchase... See more
A lovely and well-informed sales advisor. Very smartly presented, cheery and enthusiastic. Allowed us time to discuss our needs. She kindly walked us around the showroom, discussing the be... See more
First time used dreams wanted a sofa bed as daughter disabled one bedroom other daughter stays with her on occasions. A very helpful salesman listened . Was not pushy Demonstrated a couple I liked af... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Central Retail Park, PO9 1HH, Havant, United Kingdom
- 02392 474788
4.6
Excellent
141 reviews
Asks customers to review
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Was great help in the shop helping me…
Was great help in the shop helping me pick the right mattress for me and it's perfect
June 29, 2024
Patient and informative staff
Very helpful staff patient and informed…Overall a very good experience for me as I don’t particularly like shopping. But one needs a new bed so you have too . I was made to feel welcome and not rushed in my decision making.
June 11, 2024
Unprompted review
Dreams sofa bed
Very good quality product and very helpful local staff Dreams. Thank you!
May 19, 2024
I sleep much better on the new mattress…mattress
I sleep much better on the new mattress than on the old one. The only problem is that the new mattress is very heavy and this makes it very difficult for me to tuck in sheets
June 1, 2024
Dreams staff were welcoming…
Dreams staff were extremely welcoming and helpful they were knowledgeable and put us at ease it’s a big decision buying a new mattress and bed frame as well as a big expense the team made the decision process easy to understand well done Dreams
May 10, 2024
Unprompted review
Dreams
Your colleague was excellent. He explained everything clearly and produced the best offer for us.
March 17, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Dreams - Havant
Dear Mr Douglas
Thank you for your recent review. I am sorry for any issues you have had with your order.
You have advised it has taken too long to refund. Unfortunately, we do not seem to have any communication from you to request any form or refund.
I have sent you an email to request further information, and I look forward to hearing from you shortly.
Many thanks
Peter
Friendly team
The team in Havant not only looked after my partner and me, but our dog.
They had a great knowledge of what was available in our budget and explained in detail the benefits of the different beds
March 5, 2024
Unprompted review
Great service from start to finish
March 2, 2024
No Hassle Dreams
Ordering was straightforward and great value with good choice of otterman and mattress. All arrived on day requested and I was advised of time prior to delivery. Delivery was perfect and heavy items placed in bedroom. All was in good condition and safely wrapped for wet weather. Assembly was easy and exactly as I wanted. Highly recommend in future.
February 20, 2024
Dips in the mattress.
We were not told about the dips that would occur in the mattress. In fact these became apparent after one night. After ten days we now had a total of at least 15 dips in the mattress. Never ever had we had this happen so quickly. I would expect it after a few years but not one day so overall we are not happy. Would not recommend you to anyone.
February 16, 2024
Reply from Dreams - Havant
Hello Jill,
Thank you for speaking with me earlier, I am sorry to hear you are unhappy with your mattress however I am glad we have come to a suitable resolution.
I look forward to speaking with you soon.
Many thanks, Faye
Very happy with my new bed even on the…
Very happy with my new bed even on the first night I slept really well love it
February 3, 2024
Lovely respectful staff
January 19, 2024
Brilliant advice and support
December 1, 2023
Unprompted review
We were able to try out a variety of…
We were able to try out a variety of mattresses. Our chosen one was delivered on time.
December 2, 2023
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