Thanks for such such friendly, consultative and informative advice as we searched for our son's bed. We were able to browse, ask any questions and didn't feel like we were being given the hard sel... See more
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Thank you to the team at Hedge end, especially Carl . He introduced himself with a welcoming smile . He took us to a sleep simulator, to find out what mattress would suit us best . He was very patient... See more
Very helpful staff who couldn’t do enough to help in our decision what ottoman bed to choose. Payment options were explained as well as protection cover. Delivery was available for our chosen da... See more
Carl at the Hedge End store is absolutely fantastic. Warm welcome each time & now brought multiple mattresses & beds from him, same experience each time. Nothing is too much trouble & great with kids.... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1B Bradbeers Retail Park, SO30 2QY, Hedge End, United Kingdom
- 02382 543449
4.8
Excellent
312 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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New bed and mattress
Really comfy bed and very practical with the storage. Very comfy mattress too, not to heavy to move.
Fabulous staff at the Hedge End store, very attentive, well worth visiting.
Different price ranges from inexpensive upto the Feather and Black range.
November 4, 2023
Great service from start to finish
Great service from start to finish; lovely mattress - I would definately recommend
October 25, 2023
Good Customer Service
October 22, 2023
Good service in the store
Good service in the store. Prompt delivery by very helpful team
October 21, 2023
Exceptional service!!!
Exceptional service!!!! It is rare to find companies and staff that care about customers these days but Dreams broke the mould and were amazing! Helpful, flexible and keen to deliver a high quality service. Having used an online company and had nothing but trouble, delays and zero customer service, Dreams were a breath of fresh air! I would 100% recommend them!
October 12, 2023
Heavenly Bed and Mattress
Not a particularly smooth buying process due to instore technical issues with the computers, payment system and phone lines. Contacting HO to pay the balance and make changes took an hour on hold, but colleague very helpful.
Aside from this, the store experience was excellent. Natalie was amazing. She recommended mattresses and expressed the pros and cons of each. She was enthusiastic and knowledgeable, making the whole process enjoyable. The Jay ottoman bed looks beautiful with ample storage. The Therapur mattress is amazing - so comfortable. Both are well made.
Delivery was brilliant. The guys were punctual, courteous and jovial. They showed respect for the property and were efficient.
I would highly recommend the Hedge End store and Dreams products.
September 29, 2023
Great sales and delivery people
Helpful sales people, fast delivery, polite and respectful delivery drivers
October 1, 2023
Excellent service from start to end
The staff were friendly, helpful & knowledgeable. I was given time to discuss my needs & directed to beds that would suit me. I experienced the mattress test before choosing a mattress.
The 2 guys who delivered my bed were efficient & helpful. I was so pleased that the old bed was taken away & parts recycled.
August 30, 2023
May use AI-assist with repliesRead more
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Customer service not forthcoming.
Replacement mattress delivered, once again binding loose and will have to be repaired. Dreams is not forthcoming when it comes to compensation in order to get a repair done. Once again, disappointing experience.
September 16, 2023
Unprompted review
Reply from Dreams - Hedge End
Good morning Kerry
I am sorry for the issues you have experienced. I need some additional details in order to contact you. I have requested these from Trustpilot & I look forward to being in contact with you shorty.
Many thanks
Peter
Julie from hedge end store
Julie from hedge end was really helpful and kind. Answered all questions that we had and didn’t feel pressured into a bigger order then we thought. Highly recommend
September 17, 2023
Unprompted review
Excellent transaction from beginning to end!
Excellent transaction from beginning to end. Shop staff were extremely helpful and professional, not pressurising in any way. Delivery team were very good and careful, pleasant and efficient
September 9, 2023
Excellent customer service
September 8, 2023
A good nights sleep
WE decided to change the mattress and now we have, you realise how bad the old one was.
August 26, 2023
excellent help from the staff
excellent help from the staff, not pushy but very helpful
August 5, 2023
Great value for money and great…
Great value for money and great customer service 👍 thanks 😊
July 28, 2023
Demonstration to find the right…
Demonstration to find the right matress, best and longest sleeps for a very long time, and her snoring has recused by 80%
July 16, 2023
Perfect!
Great experience in-store,help/advice was invaluable and if course the chance to try mattresses .As a result we have the perfect mattress for us.Quality product =great nights sleep.
July 13, 2023
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