Thanks for such such friendly, consultative and informative advice as we searched for our son's bed. We were able to browse, ask any questions and didn't feel like we were being given the hard sel... See more
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Thank you to the team at Hedge end, especially Carl . He introduced himself with a welcoming smile . He took us to a sleep simulator, to find out what mattress would suit us best . He was very patient... See more
Very helpful staff who couldn’t do enough to help in our decision what ottoman bed to choose. Payment options were explained as well as protection cover. Delivery was available for our chosen da... See more
Carl at the Hedge End store is absolutely fantastic. Warm welcome each time & now brought multiple mattresses & beds from him, same experience each time. Nothing is too much trouble & great with kids.... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1B Bradbeers Retail Park, SO30 2QY, Hedge End, United Kingdom
- 02382 543449
4.8
Excellent
312 reviews
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Another bed from Dreams
Brilliant.
The bed looks great
The two guys were polite, friendly and professional.
More than happy with the experience.
April 28, 2024
Sales lady Julie at Hedge End extremely…
Sales lady Julie at Hedge End extremely helpful and welcoming. Pleased with bed head purchased.
Geoff
April 26, 2024
Great customer service and quick…
Great customer service and quick delivery. Drivers where great.
April 20, 2024
Brilliant
Great service in store and always there to help if needed. Great selection and good prices. Very helpful staff and delivery staff who set the bed up as well. Would definitely recommend.
April 7, 2024
Perfect from start to finish.
From first contact in the showroom, to delivery and assembly, the process was smooth and all staff exemplary
March 5, 2024
Professional friendly service from all involved
Very helpful staff who couldn’t do enough to help in our decision what ottoman bed to choose.
Payment options were explained as well as protection cover.
Delivery was available for our chosen date.
The delivery drivers / fitters were friendly and went out of their way to ensure the bed was built in a professional way and all the packing was removed and the room left clean and tidy.
The quality of the bed is first class.
February 1, 2024
We had an absolutely fantastic shopping experience - outstanding customer service
We had an absolutely fantastic experience at the Hedge End Dreams store - went in to browse for my teenage son and was so impressed by the range of products, the pricing and most importantly the tremendous customer service and help, I ended up buying a beautiful bed! Can't recommend enough - would definitely return to this store for any future requirements.
February 3, 2024
Unprompted review
Great service and product
Very clean, tidy and well presented store. Clearly labelled and priced. Great service. Quick and professional delivery. We should have gone to dreams ages ago! Very pleased with our Tempur matress.
January 21, 2024
Amazing experience with Dreams at Hedge…
Amazing experience with Dreams at Hedge End. I was approached by Julie and she was incredible, her knowledge and advice was second to none and she has a great calming nature about her. I felt under no pressure to buy anything which then led to me buying the perfect mattress and bed for me. I’ve only had it 4 days and the improvements are incredible! Highly recommend.
December 28, 2023
Unprompted review
Fabulous customer service from Dreams…
Fabulous customer service from Dreams Hedge End Southampton.
Even though we wandered in at the end of the evening... We didn't feel rushed, they let us try a range if beds and even provided hot chocolate for my kids! Made an order and delivery was excellent very pleased with our purchases.
December 21, 2023
Excellent service and fantastic product.
Excellent service from start to finish, product is well made and the instructions were easy to follow. Delivery team were amazing and very helpful, would highly recommend to anyone. Definite value for money, Thank you 😊
December 11, 2023
Knowledgeable staff.
Knowledgeable pacient staff. Good service, good product and speedy delivery.
December 2, 2023
From start to finish Dreams (Hedge End)…
From start to finish Dreams (Hedge End) were great no pressure with purchasing anything but were on hand when I had questions. The delievery team were fantastic with going the extra mile.
December 10, 2023
Excellent service provided instore and…
Excellent service provided instore and online using the Price Promise for Black Friday prior to Mattress delivery, many thanks
November 16, 2023
Unprompted review
Attentive and friendly customer service…
Attentive and friendly customer service at every stage from showroom advice and ordering (loved the complimentary coffee!) to delivery. The product seems to be of good quality and well made and we are getting a good night's sleep- the best recommendation a bed can have!!
November 5, 2023
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