Thanks for such such friendly, consultative and informative advice as we searched for our son's bed. We were able to browse, ask any questions and didn't feel like we were being given the hard sel... See more
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Thank you to the team at Hedge end, especially Carl . He introduced himself with a welcoming smile . He took us to a sleep simulator, to find out what mattress would suit us best . He was very patient... See more
Very helpful staff who couldn’t do enough to help in our decision what ottoman bed to choose. Payment options were explained as well as protection cover. Delivery was available for our chosen da... See more
Carl at the Hedge End store is absolutely fantastic. Warm welcome each time & now brought multiple mattresses & beds from him, same experience each time. Nothing is too much trouble & great with kids.... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1B Bradbeers Retail Park, SO30 2QY, Hedge End, United Kingdom
- 02382 543449
4.8
Excellent
312 reviews
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Very helpful staff
Very helpful staff, they made me feel very welcome and they showed me a wide range of mattresses.
August 16, 2024
experts in the bedding field
Brilliant sales team new exactly what I wanted and took the time to listen to what I wanted.
August 16, 2024
Excellent staff and services.
Excellent staff and services.
High quality and good value of products
August 16, 2024
Excellent Service
Brandon was the store assistant who helped us at the weekend to select our new bed and mattress. He greeted us in a warm and friendly manner once we had entered the store, offering his assistance which was much appreciated.
He was very knowledgeable and informative with the requirements we described to him. He was patient and offered excellent advice. He took us through the whole process of finding the correct mattress from start to finish, including our sleep patterns. He was able to match this up with the bed frame we wanted, showing us a complete range available to us. We were impressed with the short delivery time.
Overall, this was a very easy and an enjoyable experience thanks to Brandon's excellent service. He is a credit to the Dreams Family.
Thanks Brandon
August 3, 2024
Unprompted review
Great all round service.
Great service in store, friendly delivery staff, comfortable beds!
July 20, 2024
Short delivery timeline
I was so pleased to know I could get a bed delivered within 10 days and was greeted by a lovely associate who made my experience quick and efficient.
July 5, 2024
I would give minus 5 if I could we…
I would give minus 5 if I could we bought a mattress from dreams and it was very uncomfortable and caused my back and hip pain to be worse went back to the store they told us to go on line weren't as helpful as they were when selling the bed funny that so we did and they were very short and abrupt and was told to choose wisely as won't be able to change again so we went back bought a more dearer mattress as they said when I chosen a cheaper one they don't give any money back and this one after a very short while not only still hurts my back and hip but has sagged badly even though we turn it never ever get a mattress from here
August 2, 2023
Unprompted review
What more can i say about Karl
What more can i say about Karl, he was the absolute gentleman and so professional/caring, would recommend to all.
June 22, 2024
Excellent service and product.
Ordered a new bed recently. Assistant in Hedge End store was very knowledgeable and helpful. Delivery was within time frame, the guys that delivered the new bed were friendly and helpful and as we were putting the bed frame together ourselves gave us some good hints and tips. Very happy with service and product and wouldn't hesitate to buy from Dreams again.
June 23, 2024
May use AI-assist with repliesRead more
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Support throughout the process
While our first mattress wasn't quite right for us, with the 100-night guarantee we were able to consider a better match for us. Thank you Dreams!
June 2, 2024
Reply from Dreams - Hedge End
Good afternoon Douglas,
Thank you for leaving us your review and for speaking with me today.
I am sorry you had not been able to reach us on the phone and I am sorry that you are not getting on with your mattress.
I am really glad that we will be able to look at assisting you through our 100-night comfort guarantee.
I have sent you an email confirming the plan of action and look forward to hearing from you soon.
Many thanks,
Kishan
Most helpful staff (coffee included)…
Most helpful staff (coffee included) the bed is the most comfortable I have ever had, thank you
June 16, 2024
My perfect mattress
My timing was perfect as there was a sale on. Met a lovely young man who made me feel very relaxed and provided me with great advice. Also did the computerised sleep test so knew what type of mattress to look for. All in all a great experience and a great nights sleep.
June 16, 2024
Very helpful knowledge staff in particular Julie
I had to make my order online due to phone issues at the store and needing to check measurements at home, but thanks to Julie at the Hedge End store who could not of been more helpful. She was very knowledgeable and showed us a variety of beds/mattresses to choose from but also a range of pillows. It was an easy, enjoyable experience choosing what we needed, compiling the order. Thanks to Julie.
May 17, 2024
New mattress
The assistant was very nice and not pushy at all, she advised us on what we needed after using the sleep match machine, we looked around the store at our own pace trying what the lady advised us on, the mattress we chose is lovely, comfortable and we are getting a good nights sleep
May 19, 2024
100%
Friendly, helpful and caring. Would definitely recommend. The best shopping experience I’ve had in along time.
May 2, 2024
Fab service thank you
Julia at Hedge End store was lovely. She did not over pressure sell but was clear what options were available and what guarantees were available. She explained the sleep easy system which was fun. Thank you would definetly recommend if trying to source a new mattress thank you
May 14, 2024
Unprompted review
Outstanding customer service
Outstanding customer service, all questions answered with patience, care and excellent product knowledge.
May 6, 2024
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