Thanks for such such friendly, consultative and informative advice as we searched for our son's bed. We were able to browse, ask any questions and didn't feel like we were being given the hard sel... See more
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Thank you to the team at Hedge end, especially Carl . He introduced himself with a welcoming smile . He took us to a sleep simulator, to find out what mattress would suit us best . He was very patient... See more
Very helpful staff who couldn’t do enough to help in our decision what ottoman bed to choose. Payment options were explained as well as protection cover. Delivery was available for our chosen da... See more
Carl at the Hedge End store is absolutely fantastic. Warm welcome each time & now brought multiple mattresses & beds from him, same experience each time. Nothing is too much trouble & great with kids.... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1B Bradbeers Retail Park, SO30 2QY, Hedge End, United Kingdom
- 02382 543449
4.8
Excellent
312 reviews
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Excellent customer service
December 4, 2024
Unprompted review
once again a thoroughly pleasant experience
Buying a new bed from Dreams was once again a thoroughly pleasant experience. The customer service in store and online is first class, the quality of the products excellent and the prices are good. We have now purchased from Dreams on 4 occasions and been wholly satisfied every time.
May 22, 2024
Unprompted review
Everything was good
October 20, 2024
Beautiful looking bed and a super comfortable mattress
This bed looks great and the mattress we chose has really met expectations. Good service from start to finish
October 18, 2024
Single bed. Half Price.
Bed base was the ottoman style and is both sturdy and appears it will be durable.
The mattress was half price on a promotion and was branded for the Paralympic team.
I’m sure the fantastic medal tally they all achieved was in part due to the comfort this mattress provided. Best nights sleep I’ve had in ages. Brilliant customer service by the staff at Hedge End and delivery was prompt and professionally completed.
October 12, 2024
Delivered on time by two friendly chaps…
Delivered on time by two friendly chaps and took old mattress away in it's green bag
October 11, 2024
Excellent experience. Terrific service
Excellent service from start to finish. Showroom staff very attentive and helpful without being intrusive or patronising. Delivery date has to be changed and was simple to effect. Delivery itself was on time, efficient and considerate.
October 6, 2024
Exceptional purchasing experience throughout. Most unusual these days.
Great service at the store. Exceptional communication during transit. Top drawer team delivering the mattresses: couldn’t be more helpful. Thank you.
September 28, 2024
DREAM BEDS
VERY HELPFUL STAFF AND VERY KNOWLEDGABLE.TO BE ABLE TO TRIAL THE BEST MATTRESS FOR US AND TO FIND THE CORRECT FIRMNESS WAS REALLY HELPFUL.SERVICE AND DELIVERY WERE EXCELLENT AND WE ARE VERY SATISFIED WITH OUR PURCHASES. THE DELIVERY MEN WERE EXCEPTIONAL
September 28, 2024
Delivery on time with polite and…
Delivery on time with polite and friendly service. Mattress very comfortable.
September 27, 2024
Dreams dream along on a new mattress
Had excellent support and help from julie a staff member in the hedgend Southampton branch.
Also delivered On schedule with the staff being very helpful to remove the old mattress and to bring in the new one.
Excellent service from the start to the finish.
September 21, 2024
Mattress
Easy n straightforward purchase. Delivered when stated, kept up to date. Excellent!
September 15, 2024
Claire really helped us figure out the…
Claire really helped us figure out the best for us. very helpful and kind, thank you again.
September 15, 2024
Unprompted review
Carl from dreams Hedge end .
Thank you to the team at Hedge end, especially Carl . He introduced himself with a welcoming smile . He took us to a sleep simulator, to find out what mattress would suit us best . He was very patient and helpful and at no point did we feel pressurised into making a purchase . Would definitely highly recommend this store
August 26, 2024
Unprompted review
Very happy with be whole process
Very happy with the whole process, from the purchase in store to the delivery, everyone was very efficient, courteous, and friendly.
September 1, 2024
Excellent service
Excellent service, advice and prompt delivery!! Carl was brilliant!!
September 1, 2024
An exceptional buying experience
Everything was made so simple & easy. From testing the mattresses & pillows, to arranging delivery & assembly. All the staff were wonderful & so helpful. Nothing was too much trouble. Last but not least excellent value for money
August 24, 2024
Shop assistant very knowledgeable even…
Shop assistant very knowledgeable even when I said mattress I wanted he instantly knew which one although it was a different name and suggested to use the dream bed to make sure it was correct for me could not have better service from carl
July 28, 2024
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