Thanks for such such friendly, consultative and informative advice as we searched for our son's bed. We were able to browse, ask any questions and didn't feel like we were being given the hard sel... See more
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Thank you to the team at Hedge end, especially Carl . He introduced himself with a welcoming smile . He took us to a sleep simulator, to find out what mattress would suit us best . He was very patient... See more
Very helpful staff who couldn’t do enough to help in our decision what ottoman bed to choose. Payment options were explained as well as protection cover. Delivery was available for our chosen da... See more
Carl at the Hedge End store is absolutely fantastic. Warm welcome each time & now brought multiple mattresses & beds from him, same experience each time. Nothing is too much trouble & great with kids.... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1B Bradbeers Retail Park, SO30 2QY, Hedge End, United Kingdom
- 02382 543449
4.8
Excellent
312 reviews
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We tried out the various beds.
We tried out the various beds.
Chose the one we thought would be OK.
Payment and delivery was OK.
Still getting used to new mattress.
January 18, 2026
Easy process of choosing and purchasing…
Easy process of choosing and purchasing matress.
Special mention to Chad the delivery driver who made contact on day of delivery and was on time and super professional
January 4, 2026
Julie at the Hedge End store was a star!
Julie at the Hedge End store was extremely professional, friendly and knowledgeable without being pushy. We ended up buying a Tempur mattress and were very pleased with the service and welcome we received!
January 1, 2026
Unprompted review
buying and receiving my bed
from the lady who served me in the shop to the gentlemen who delivered and put the bed together I was more then pleased
December 11, 2025
JUSTYNA a member of staff was v helpful…
JUSTYNA a member of staff was v helpful all the way made our experience v pleasant and helped us to make our choices.
December 26, 2025
Unprompted review
Friendly and helpful staff
Friendly and helpful staff. We were pleased with the single mattress we bought in the sale. We were advised of the delivery date at time of purchase, with a 2 hour time slot the night before. A very courteous delivery driver called about 20 minutes beforehand and delivered without any problems. Thank you!
December 27, 2025
Hedge End 5 stars, customer service 2
The service I received from the Hedge End branch was five star, the follow up was less efficient. After a few days I warned Customer service that I was having problems getting used to the mattress. I received messages on the 6th, 9th and 18th October to say that they were extremely busy but they would get back. After the third such message I sent to say that I was getting over my initial problems but had removed the mattress cover because I suspected that was causing some of my difficulties. I said I appreciated that the accidental damage insurance was therefore no longer in force and asked for the balance of the premium to be refunded. They replied on the 22nd to say that they didn't understand. I repeated my request and was told that they would not refund the payment as more than 45 days had elapsed since placing the order. On 1st November I got another we are busy message. I would only give this service a couple of stars at the most.
September 18, 2025
As always 10/10
As always, the team were friendly, knowledgeable and well first in fitting and delivering absolute Credit to dreams wouldn’t shop anywhere else ever
November 22, 2025
Great product at a great price and the…
Great product at a great price and the staff were helpful and knowledgeable.
November 14, 2025
Excellent service, prompt delivery
From ordering in store to delivery was all very good service. Friendly staff. Excellent delivery service. Text to let us know time to expect it. Well packaged.
November 7, 2025
Good service
August 14, 2025
Earlier delivery
They rang me to tell me that my call was going to be a bit earlier than originally told. I was still at work so was able to ring a family member to wait at my house for the earlier delivery.
November 2, 2025
Had a great experience at dreams so…
Had a great experience at dreams so happy with my bed it's so comfortable the staff were very helpful but not pushy let us browse at are leisure but we're helpful when asked any questions great job dreams thank you
November 2, 2025
Hedge end Dreams
Thank you to the sales associate, Nikki! She was extremely helpful and friendly, taking the time to walk me and my partner through all the current offers. We really appreciated her knowledge and patience — she gave us a lot to think about, and we left feeling well-informed and valued.
October 26, 2025
Unprompted review
Excellent product and service
All good with price, service and delivery.
Bed as expected - comfortable
October 17, 2025
Excellent service throughout
Everything was speedy, professional and good communications throughout the purchase. All staff were extremely helpful, polite and efficient. No hiccups at all and very quick delivery.
October 11, 2025
Good sales persons and updates…
Good sales persons and updates provided. Email regarding final balance payment was very late and delayed our delivery date!
October 11, 2025
Just love my new bed
Just love my new bed. It’s so comfortable. The service I received when choosing it was so good, as was the delivery and installation.
October 3, 2025
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