Thanks for such such friendly, consultative and informative advice as we searched for our son's bed. We were able to browse, ask any questions and didn't feel like we were being given the hard sel... See more
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Thank you to the team at Hedge end, especially Carl . He introduced himself with a welcoming smile . He took us to a sleep simulator, to find out what mattress would suit us best . He was very patient... See more
Very helpful staff who couldn’t do enough to help in our decision what ottoman bed to choose. Payment options were explained as well as protection cover. Delivery was available for our chosen da... See more
Carl at the Hedge End store is absolutely fantastic. Warm welcome each time & now brought multiple mattresses & beds from him, same experience each time. Nothing is too much trouble & great with kids.... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1B Bradbeers Retail Park, SO30 2QY, Hedge End, United Kingdom
- 02382 543449
4.8
Excellent
312 reviews
Asks customers to review
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Very warm welcome to the store
Very warm welcome to the store
To get us started with choosing the right mattress for us we tried the sleep match bed
With the added help and advice from Julie we are very pleased with our purchase
We were Given time to try numerous mattresses with out pressure
September 5, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Absolutely appalling
Absolutely appalling! I ordered two beds on 22nd June was told six weeks delivery. Was given a date then on the day no beds just a mattress. Mattress delivered then I was told 30th September delivery which I accepted although I was unhappy, now I’m told and only because I contacted them that they have no stock available and we are looking at the 1st November. It’s disgusting and they have taken full payment from me as well.
September 23, 2025
Unprompted review
Reply from Dreams - Hedge End
Good Afternoon Alison
Thank you for taking the time to leave your review.
I am sorry to hear that you are not happy with the service received, I have requested some further information from Trustpilot and I look forward to speaking with you soon.
Kind Regards,
Nick
Customer care
Customer care, attention to detail, knowledgeable. Delivery great, bed assembled. Covered shoes, all very impressive. Will recommend you!!
Thank you.
September 19, 2025
Amazing service
Julie, at our local dreams at hedge end Southampton was amazing! There was no pressure to purchase although very knowledgeable and happy to answer questions about. Very good experience!!
September 6, 2025
Unprompted review
Good instore experience at our local…
Good instore experience at our local Dreams, great price for what we bought an orthopedic mattress and an ottoman style bed. Delivered on time, well packaged with clear instructions to install the new bed.
August 31, 2025
Just brill.
August 22, 2025
Unprompted review
From start to finish and walking out…
From start to finish and walking out very happy with purchase
August 11, 2025
A very good experience
Customer service personnel were extremely knowledgeable and helped us to make our choice. We are very pleased with our purchase. Delivery was on time and like clockwork so again, well done Dreams, we would definitely recommend.
July 17, 2025
Excellent
Excellent
Originally sent the wrong colour bedside cabinets but rectified the problem very quickly. Very happy with the service👍
August 11, 2025
Had a brilliant experience with dreams…
Had a brilliant experience with dreams when I went to purchase a mattress.
Very friendly staff. A tester bed to diagnose the type of mattress needed. Offered coffee or tea. All in all a very nice experience. Will definitely go there again when needed and will recommend to friends.
August 5, 2025
Unprompted review
Carl at the Hedge End store is…
Carl at the Hedge End store is absolutely fantastic. Warm welcome each time & now brought multiple mattresses & beds from him, same experience each time. Nothing is too much trouble & great with kids. Wouldn’t go anywhere else.
July 19, 2025
Unprompted review
Very Helpful
The staff were so helpful & knowledgeable, we never felt hurried & tried (& retried!) many beds before making a decision with their guidance.
July 25, 2025
Recent ottoman bed purchase
Purchase and delivery of an ottoman bed went very smoothly. Very helpful and pleasant staff. I only went in to enquire about their beds and ended up buying a showroom display model (50%) of the normal price which was delivered and assembled free of charge
July 14, 2025
Simple straightforward advice and…
Simple straightforward advice and testing of mattresses.
Quick no fuss delivery
July 20, 2025
The sales staff were helpful and…
The sales staff were helpful and patient in us making our choice and purchase on the day. The delivery team arrived on time, bringing in the new mattress and removing the old. We are both very pleased with what we bought.
June 15, 2025
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