Thanks for such such friendly, consultative and informative advice as we searched for our son's bed. We were able to browse, ask any questions and didn't feel like we were being given the hard sel... See more
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Thank you to the team at Hedge end, especially Carl . He introduced himself with a welcoming smile . He took us to a sleep simulator, to find out what mattress would suit us best . He was very patient... See more
Very helpful staff who couldn’t do enough to help in our decision what ottoman bed to choose. Payment options were explained as well as protection cover. Delivery was available for our chosen da... See more
Carl at the Hedge End store is absolutely fantastic. Warm welcome each time & now brought multiple mattresses & beds from him, same experience each time. Nothing is too much trouble & great with kids.... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1B Bradbeers Retail Park, SO30 2QY, Hedge End, United Kingdom
- 02382 543449
4.8
Excellent
312 reviews
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Delayed Delivery
When I ordered my new bed on 22 Feb I was told that delivery would be sometime in April - so approx two months after. However it didn't arrive until 20th June - almost four months after my purchase date, which I feel was unacceptable.
July 4, 2025
Reply from Dreams - Hedge End
Good afternoon Jacqueline,
Thank you for your recent review.
I am sorry that your order was affected by delays.
I have sent you an email to discuss this further as i was unable to contact you.
I look forward to your response.
Kind Regards,
Wayne
Sadly my new mattress from Dreams is no…
Sadly my new mattress from Dreams is no better than my old one despite costing 8 times as much
I went there to use the computer generated imaging that tells you what’s best for you as an individual
Didn’t work
June 28, 2025
Reply from Dreams - Hedge End
Good afternoon Christine,
Thank you for your recent review.
I am sorry to hear that you are finding your new mattress uncomfortable.
I have sent you an email to discuss this further with you.
I look forward to hearing from you.
Kind Regards,
Wayne
Great experience buying our new bed
Great experience buying our new bed. The help and advice was so helpful and we were not rushed into a decision. Got to try several mattress and the bed that you lay on to find the best mattress for you was amazing. Lovely coffee too!
June 7, 2025
'Dream...dream...zzzzzzzzzzz'
Not our first time for a visit to Dreams and again we were met by friendly, helpful staff with an excellent knowledge of the product range held in their store. With our decision made, the necessary formalities to seal the deal were taken and we left feeling a good night's sleep could soon be expected!
May 30, 2025
Unprompted review
Good service from start to finish…
Good service from start to finish right to when they put the mattresses on the bed
May 23, 2025
This store has upped its game!
This company has upped its game! Have bought from them in the past and it just felt like purchasing a bed. This time the attentive sales experience, customer focus, right through to the delivery and instalment of the bed felt very much like a personalised experience…..and all at at cheaper price than their competitors in the shop next door on the retail park. Thanks.
April 12, 2025
We got what we went for
We got what we went for The assistant was very knowledgeable and helpful
Delivery was on time Drivers were helpful and tidy and made it a pleasant experience
March 19, 2025
The member of your staff at the hedge…
The member of your staff at the hedge end branch was so informative and helpful that we went from viewing to purchasing a new mattress. Excellent service.The guy wasn't pushy which created a relaxing and informative experience.
Delivery was also excellent would recommend dreams, for future bed purchases to anyone.
March 4, 2025
Very pleased with purchase
Very helpful in store and user friendly website too. Really pleased with both bed and mattress. My daughter is very happy. Good selection of mattresses. Delivery date given on order and was kept to. Very helpful delivery team. Will shop again at Dreams if/when we need another bed.
March 30, 2025
Spare room mattress
Spare room mattress daughter has just been home for a week and loved the new mattress
March 29, 2025
Very helpful.politever and on time.
Very helpful.polite and on time.
Clean staff went very well and efficient.
March 23, 2025
Great product, great service
Really friendly and helpful staff, great product delivered on time.
March 20, 2025
Excellent customer service
Friendly and helpful staff. Excellent sales and delivery
Amazing products never had such a good nights sleep
March 15, 2025
Made the right choice
After a number of sleepless nights, decided to purchase a new modern bed. Tried a number of types and styles of beds and made the best choice that suited my needs. Having used the bed for a couple of weeks it was the right choice, having the best nights sleep for a long time.
March 13, 2025
good experience
all was great from start to finish.
good service in store from brandon.
delivery chaps great as well. kept very
well informed.
bed is lovely and comfy.
thank u
March 1, 2025
New mattress
Excellent customer service and they were very patient while we chose a mattress. Very informative and friendly with no pressure to buy. Delivery was on time and excellent service.
February 23, 2025
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