Excellent service. Lorna at Hereford was really knowledgeable, helpful and personable. Made us feel really comfortable. Very confident in the product we bought, and we were even happy to be shown a be... See more
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We were treated very respectfully and the sales assistant Anna was very helpful and patient with us. It was lovely to try the mattress out and compare it with others and this helped with our final dec... See more
Anna at the Hereford store was amazing for us! We went in not having a clue on what we wanted as we were coming from a 13+ year old mattress. Feels like she knew us really well after testing just a fe... See more
Goods delivered on time but the Mattress Cover purchased did not. We were told that it would be delivered by post, after numerous phone calls to the Hereford branch we were told that it had not been p... See more
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Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Salmon Retail Park, HR4 9SB, Hereford, United Kingdom
- 01432 279737
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Special mattress
Tried out two or three beds to see how we felt.Lady very helpful.Explained that my wife has allergies and Eczema and she suggested we opt for a mattress with inbuilt aloe Vera which we chose.
Excellent service
The salesperson in the store was amazing….knowledgeable and helpful and was good at selling beds! The whole experience was great….communication was excellent, particularly with delivery, and I felt like I was getting a really good deal by going into the store
An exceptional experience.
An exceptional experience in choosing the right mattress. Cannot fault the range on offer, the good advice given, and the whole process of purchasing the right mattress for me at Dreams.
Very helpful salesperson
Very helpful salesperson , bed delivered on time with no delays and no fuss.m
Excellent service in the Dreams shop…
Excellent service in the Dreams shop Hereford. The staff were all amazing. Delivery was prompt and efficient and yes, the mattress is most comfortable!
Very nice lady in Hereford store very…
Very nice lady in Hereford store very helpful and not pushy, delivery earlier time than stated but did check ok to deliver earlier, and nice, polite delivery driver. Lovely headboard very good price
I slept very well on my new bed
I slept very well on my new bed, so well, on the fourth night I fell out of bed when I turned over!!! I sustained bruising to both knees and my shoulder. It could have been a lot worse, but it proves I slept well!!!
Nice greeting
Nice greeting - useful information having quickly established what we were shopping for. Delivery team notified of time and carried up to bedroom and took off cellophane and took it away. All excellent.
Excellent service
Excellent service. Very professional, friendly, efficient. Delivery men were a delight. Very helpful, clean and tidied up after. All in all super delighted with my new bed. Thank you.
The staff member was so helpful
The staff member was so helpful, she matched us to what was in our budget but also the support of the mattress , she worked with us and we are very happy with our new bed
Thank you so much !
Having previously bought a mattress…
Having previously bought a mattress from Dreams 8 years ago we returned to buy a new mattress, the sales assistant was extremely knowledgeable. We were kept updated on the delivery etc, the delivery arrived on time, the 2 guys were very professional, overshoes, handwashing that kind of thing, can’t fault so far.
The ottoman bed base is extremely good, the mattress whilst well made we are finding to firm for our requirements and are not having a good nights sleep, mattress from same supplier as previous, we will return to Dreams in a couple of weeks with a view to changing the mattress for a softer version, more expensive but that’s life, so glad Dreams offer this service.
my experience at dreams was amazining sadly the machine to give a review is letting us all down
my experience at dreams was amazing. I did begin to write a review to tell you how fabulous your staff are in hereford, however the machine just cut out and I lost all the wonderful comments I had made.
outstanding, is all I can say. staff just amazing. helpful and so very kind.
I did not purchase on my first visit and made it clear I was looking for good deal. 3 weeks later I was back and purchased headboard and divan base.
again, staff outstanding. I wish give could give both ladies a bunch of flowers, at the very least.
Both your drivers were a delight. so helpful and kind, nothing was too much trouble.
I wold like to say more but in fear of losing this review as the last one just vanished off my screen.
thank you a million times. in haste to get this to you.thank you
A personalised service
Sandra was slick and professional but warm, friendly and personal. Choosing a mattress was really easy and not at all hurried or pressured.
Excellent service at the Hereford…
Excellent service at the Hereford store. Very professional and helpful. The guy who put the beds up was great and left no mess whatsoever. Everything arrived on the planned dates no complaints whatsoever. Excellent products.
Excellent service from start to finish.
The sales advisor was friendly & helpful & listened to our needs. Mattress was delivered as booked & the delivery men were friendly & helpful.
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