Everything went smoothly with the delivery. Quality of purchase really good. Pleased with everything that Dreams provided from quality service to politeness of helpful delivery people. Many thanks - w... See more
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The service we received in the store was excellent. Chris helped us select the right bed for us. Delivery was on schedule and the delivery men were efficient and knowledgeable about the product. Good... See more
Sales pitch was ok, Lady named Chris, there were mattresses with different features to try. Delivery we would have liked some paperwork to show that what was delivered was what we had ordered. W... See more
2025 - our first experience of Dreams. We had barely made it through the door before being greeted by a member of staff. Her knowledge was excellent and she guided us through the process of find... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Salmon Retail Park, HR4 9SB, Hereford, United Kingdom
- 01432 279737
4.7
Excellent
411 reviews
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Good Experience …
The service we received in the store was excellent. Chris helped us select the right bed for us. Delivery was on schedule and the delivery men were efficient and knowledgeable about the product. Good experience all round.
June 4, 2026
Everything went smoothly with the…
Everything went smoothly with the delivery. Quality of purchase really good. Pleased with everything that Dreams provided from quality service to politeness of helpful delivery people. Many thanks - will recommend!
June 20, 2026
Sales pitch was ok
Sales pitch was ok, Lady named Chris, there were mattresses with different features to try.
Delivery we would have liked some paperwork to show that what was delivered was what we had ordered. We would have liked the protective corners of the mattress to have been removed once the mattress was on the bed, we are elderly and the mattress is heavy.
The mattress is 3 inches shorter than the bed, our previous one wasn’t.
We phoned a couple of days before delivery and to specify the afternoon for delivery, I had a meeting with a police lady in the morning. The person who
Answered the phone ( not Chris) was unhelpful, spoke of extra charge and having to change the date.
May 31, 2026
All the staff in the shop and delivery…
All the staff in the shop and delivery guys was all very polite and friendly.
May 11, 2026
We needed two new mattress.
We were able to get the right mattress, for both of us , with there advice and clear guidance, a very positive experience.
April 23, 2026
Very helpful staff at Hereford branch.
May 1, 2026
My experience was made enjoyable by…
My experience was made enjoyable by Anne the sales assistant in my local Dreams store. She was extremely polite and helpful and even offered me a cup of tea!
Also the delivery guys were very polite and efficient and also left no mess behind which was appreciated.
April 25, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Specified NOT a firm mattress
Specified NOT a firm mattress, as it would be on a pine slatted base.
First night I had difficulty getting off bed in morning, stiff, and couldn’t stand properly.
Second night ached from neck to knees, robotic movements.
I realised that I could not use this new mattress
I have not suffered from back problems before.
I returned to store to check the mattress that I had tried. It wasn’t as firm, owing to some traffic on it, I believe it’s on sprung edge base, so far less firm.
I asked for call back from customer service - no call - I rang back a FEW days later to request mattress change.
Currently sleeping on duvets on bedroom floor until soft new mattress arrives.
Shocking customer service, no call back after some days waiting.
April 19, 2026
Reply from Dreams - Hereford
Hi J Jones,
Thank you for taking the time to leave a review, your feedback is greatly appreciated.
I attempted to contact you today to discuss this further, but unfortunately I was unable to reach you, so I have followed up with an email instead.
I look forward to hearing from you soon.
Regards,
Hassan
Friendly service excellent
Friendly service, great product knowledge,
Good prices.
April 8, 2026
Unprompted review
Great advice and Service
Great advice when visiting store has resulted in the most comfortable mattress in years!
April 2, 2026
Very comfortable bed
March 22, 2026
Very attentive service
Very attentive service. I’m not convinced the machine for suggesting which mattress we needed really made any difference, but it was fun. Large selection of mattresses on display to be tried.
September 13, 2025
Excellent service
The service was excellent. Very friendly and professional assistant. Explained all the products we were interested in. Delivery was quick and efficient.
February 28, 2026
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