Everything went smoothly with the delivery. Quality of purchase really good. Pleased with everything that Dreams provided from quality service to politeness of helpful delivery people. Many thanks - w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The service we received in the store was excellent. Chris helped us select the right bed for us. Delivery was on schedule and the delivery men were efficient and knowledgeable about the product. Good... See more
Sales pitch was ok, Lady named Chris, there were mattresses with different features to try. Delivery we would have liked some paperwork to show that what was delivered was what we had ordered. W... See more
2025 - our first experience of Dreams. We had barely made it through the door before being greeted by a member of staff. Her knowledge was excellent and she guided us through the process of find... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Salmon Retail Park, HR4 9SB, Hereford, United Kingdom
- 01432 279737
4.7
Excellent
411 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you Chris for the great service
Totally satisfied with the very friendly and meticulous professional service provided by Chris at the Hereford Dreams store.
September 20, 2025
Unprompted review
A major purchase without stress
A great experience in the store. Came away happy we had the right bed for our needs. Delivery highly efficient and timely.
September 21, 2025
Friendly and efficient service
Friendly and efficient service, and they narrowed down the range of products for me to choose from.
August 27, 2025
Unprompted review
Very comfortable bed
Very helpful staff, delivery guys were helpful, the bed is amazing. So comfortable
August 29, 2025
Great shop assistant
Great shop assistant. Friendly, knowledgeable, not aggressive, lead to the correct decision with no hassle. Delivery arranged with no fuss. Van arrived easily within the time given. 2 men were helpful and I feel went well beyond their requirements, taking away all packing materials, and by the way the bed is super comfortable . Would recommend fully.
September 6, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
They came on time put the bed together…
They came on time put the bed together but the draws was still fastened shut so was not very happy about that
Just had a call from them and they have sorted thank you very much
August 14, 2025
Reply from Dreams - Hereford
Good afternoon Diane,
Thank you for taking the time to leave your recent review.
I am sorry to hear that the drawers were still fastened.
I appreciate you taking the time to speak to me earlier and hope that we have come to a suitable resolution regarding this.
I have sent you an email to follow up our discussion.
Please feel free to get back to me if you wish to discuss this further.
Kind Regards,
Wayne
We have not slept on them ourselves but…
We have not slept on them ourselves but someone who has said they were very comfortable
August 13, 2025
Excellent buying experience
Sandy in the Hereford store was really helpful and ensured I had all the information I needed to choose the perfect bed for me. I was able to choose a date to work with buying a new house in Cornwall. The bed arrived on time and the team who delivered it were excellent too. They were respectful and careful. They took time to explain everything. The bed is absolutely perfect.
August 11, 2025
Great service and products!
Great service and products!
The team was really helpful and got us the right mattress for our needs. Took time to make sure we got the right thing and explained everything about delivery etc clearly. Would recommend
August 11, 2025
Brilliant friendly knowledgeable
Brilliant friendly, knowledgeable staff. Choosing a mattress isn’t in my opinion easy or exciting but the staff were very good with explaining the different options and made us feel welcome during our visit. We were made welcome and felt like we had time spent helping us to make the right decision.
August 2, 2025
Unprompted review
Good value mattresses
Good value mattresses: able to try before buying plus a generous trial period.
July 26, 2025
Everyone we dealt with did their job…
Everyone we dealt with did their job spot on. Very pleased so far 😀.
July 25, 2025
Couldn’t ask for a better service than….
Couldn’t ask for a better service than I had. Would definitely recommend to anyone .
Best nights sleep I had in a long time.
July 26, 2025
Reply from Dreams - Hereford
Good morning HLR,
Thank you for your recent review.
I am sorry to hear you are unhappy with your recent deliver.
I have tried to call you to discuss this but was unable to reach you. I have also sent you an email should you wish to discuss this further.
I look forward to hearing from you.
Kind Regards,
Wayne
The bed of my dreams
Shop: very pleasant and knowledgeable staff. Good choice. Good atmosphere.
Delivery: quick and more than satisfactory.
Bed: should have done this long ago.
All in all: highly recommendable!
June 20, 2025
Excellent service
Very helpful & informed assistant in store. Our matresses came when they were promised & delivery was quick & prfessional.
June 4, 2025
Knowledgeable & pleasant staff
Knowledgeable & pleasant staff. Delivery & installation as arranged.
June 14, 2025
Super Experience
Super team, in particular, Lorna, who supported us through our bed buying experience. Returned to purchase pillows and a mattress protector.
June 1, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.