I was looking for a bed and mattress on Monday 18th may in Ipswich Dreams store, Ginny was extremely helpful, very knowledgeable about everything gave me good advice, I’m disabled so she was very pati... See more
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I purchased a new bed and frame and my experience at Dreams was second to none. The staff were so helpful and had the time to make sure the product chosen was right for me. The price was very comp... See more
If you’re in the market for a new mattress, Carol is the lady you need to look out for. Superb knowledge, wicked sense of humour, and down to earth nature. Could not fault her service. As a couple of... See more
Helpful staff. Quite a big order, but salesman unable to give much of a discount, especially as just not long after Black Friday, late Christmas season, and Boxing Day Sales imminent. NO other s... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Euro Retail Park, IP3 9SL, Ipswich, United Kingdom
- 01473350528
4.8
Excellent
255 reviews
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Very helpful staff in store..and delivery was exactly when stated and we were kept well informed
Very helpful staff in store..
December 19, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent Customer Service.
Update on review below;
Following my review, Dreams Customer First Specialist has been in touch to say that on further investigation of our complaint a decision was made that the mattress was indeed unacceptable. Therefore, we are pleased to say that we shall soon be in receipt of a replacement mattress. We are extremely pleased with this outcome. Thank you very much Dreams, for this fast resolution.
The Tempur matress is awful, big lump running along the middle of the mattress, but apparently that’s acceptable. The sides of the mattress are bulging out, that’s also acceptable. Would not use Dreams again.
June 16, 2024
Reply from Dreams - Ipswich
Good afternoon Terry,
Thank you for leaving us your feedback.
I am so glad we could speak today and put a plan of action in place. I look forward to seeing this through to resolution for you.
I have sent you an email confirming what we discussed so please feel free to send me an email if you do have any questions or queries.
Many thanks,
Kishan
happy customer
Delivery was on time and everything went smoothly. The driver was very helpful, explained about turning the mattress and made sure I was happy with everything before he left. Thank you so much Dreams. Would not hesitate to recommend.
November 15, 2024
Excellent service from day one
Excellent service from day one. The store assistant was extremely helpful & understanding of mobility issues.
The delivery service kept me well informed about dates & times. The delivery staff were helpful & considerate.
November 5, 2024
Turned upon time was very helpful and…
Turned upon time was very helpful and mattress is very comfortable
November 9, 2024
Customer service
The customer service in the shop. Time scale for delivery and bed delivered on time and put up old one taken. Excellent in all areas
October 30, 2024
I need to change the mattress,because…
Changed my mattress because my first choice was to firm. Dreams and the staff at Ipswich were very helpful ,i have now pick a mattress more suitable . Needless to say i am very happy.
November 2, 2024
Reply from Dreams - Ipswich
Good afternoon Brian,
Thank you for taking the time to leave us your feedback.
I am sorry to hear that you are finding your new mattress to be too firm.
I am aware that you have now raised the exchange for your mattress. I have sent you an email so if you do require any assistance going forward, you can of course reach out to me.
Many thanks,
Kishan
A good sleep as expected on a quality…
A good sleep as expected on a quality mattress
October 26, 2024
Great service from start to finish.
Great service from start to finish.
In store, very helpful and friendly.
Delivery…the delivery men kept me updated on delivery time and when they arrived they were so helpful and friendly
October 18, 2024
Superlative service. Ten out of 10
Tony and Scott were helpful, supportive, listened to our perspectives and respected our home.
October 8, 2024
Get your mattress from Dreams!
We were served by Dom in the Ipswich store- extremely helpful and friendly and helped us get a good deal! We were even offered a drink, also baring in mind we were the last customers of the day and didnt get into the store until around 6pm.
October 9, 2024
Unprompted review
Everything was excellent from the start to the finish
Everything was excellent from the initial choice making, to ordering, to being kept informed and then the delivery and removal and recycling of the old mattress. Couldn't have been more efficient.
September 27, 2024
Friendly and helpful team.
September 22, 2024
Paid £225 each for a couple of double…
Paid £225 each for a couple of double mattres. Very comfortable, highly pleased with purchase.
September 22, 2024
Sweet Dreams
Firstly my experience at Dreams was a real pleasure, The staff are very well chosen and they made me feel as though I was among friends, I had a lady called Carol look after my needs, she obviously knows her job inside out and helped me choose my new mattress to perfection, I have slept like a top from day one, thank you Dreams.
September 20, 2024
Was delivered on time by very helpful…
Was delivered on time by very helpful staff is comfortable and easy to use
September 14, 2024
Could not fault the service of at the…
Could not fault the service of at the moment the product
September 13, 2024
very helpfully sales person
very helpfully sales person, answered all my questions
August 29, 2024
Unprompted review
It was a good service talked through…
It was a good service talked through about the different beds which we felt we weren't being rushed into buying .
August 9, 2024
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