Lovely guys at the Leeds Birstall store, only bobbed in to have a look at sizing for my daughter's bedroom ended up purchasing a tv bed for myself. Jav was lovely helped loads, showed us the tv worki... See more
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From the moment we entered the store we were greeted by Farina who was so smiley ,friendly and helpful and nothing too much trouble, her product knowledge was superb and she could answer all my quest... See more
Stephen made our experience at Dreams an easy and enjoyable one. He greeted us and helped a huge amount all whilst allowing us space to make choices ourself. When ordering he gave us all the informati... See more
What made our experience so good, was the young man that met us as we walked in, he was vert cheerful and very helpful and listened to what we wanted,as we'd already seen on the web page what we were... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 10 Birstall Retail Park, WF17 9DT, Leeds, United Kingdom
- 01135397784
4.7
Excellent
290 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellent service
Excellent communication regarding delivery time
Polite and professional delivery staff
Removal of all packaging
December 2, 2024
Great experience for start to finish
December 1, 2024
Helpful sales lady
Helpful sales lady who advised us whilst in store. We are having a very comfortable nights sleep now.
November 17, 2024
The assistant in the store was extremely friendly and helpful.VFirst of all the assistant in the store…
First of all the assistant in the store was extremely helpful and friendly.
The delivery of the bed was smooth and efficient.
And lastly the bed looks amazing and is so comfortable, and if it lasts as long as our last one, we may never need another bed.
On that point our last bed after fifteen years, is still in good condition and has been passed on to our grandson.
November 16, 2024
Excellent sales felt very valued.
Excellent sales felt very valued.
Fantastic delivery guys & kept me up to date with time of delivery. Stress free they took my mattress away & placed & unpacked my new mattress 👏
November 4, 2024
Excellent product knowledge from staff…
Excellent product knowledge from staff in store when choosing new mattresses. Quick delivery dates available. We were kept informed of delivery times and delivery team were punctual, efficient and friendly. Our new beds are amazing, didn’t realise how bad the old mattress were! Thankyou.
November 9, 2024
Great customer service in store…
The member of staff was very knowledgeable and helped us choose the right product for us. We really liked the beds in the shop and were impressed with our experience in store.
October 28, 2024
Unprompted review
Good service from ordering to receiving…
Good service from ordering to receiving the bed. Friendly people from the sales team and the delivery team. Lovely comfy bed.
October 25, 2024
Very friendly and helpful delivery men…
Very friendly and helpful delivery men no complaints whatsoever
October 20, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I purchase a £900 mattress from here
I purchase a £900 mattress from here
After 8 weeks I rang to complain about it dipping on the edge
An engineer came out and said there was nothing wrong
Rang Customer services again
4 times on hold for an hour each time to be cut off every time I got to position 2or 3
I will be taking this further.
Paul
October 15, 2024
Unprompted review
Reply from Dreams - Leeds Birstall
Good morning Paul,
Thank you for taking the time to leave us your review.
I am sorry to hear that you are experiencing an issue with your mattress.
In order to look into his matter in more detail, I have requested your order details via Trustpilot. I do hope to receive your order details soon.
Many thanks,
Kishan
Order and payment process was simple…
Order and payment process was simple and straightforward. My bed was delivered within the specified time slot. The gentleman that assembled my bed were polite, professional and full of useful tips. Whilst not the cheapest bed supplier l would highly recommended Dreams for the quality of their products and the level of service they provide.
October 5, 2024
Very happy with the salesperson and service the…
Very happy with the salesperson and the delivery men were very helpful
September 27, 2024
Excellent service from ordering instore…
Excellent service from ordering instore with friendly staff to great delivery team too. Thankyou ☺️
September 27, 2024
Great service!
Delivered at time stated and phoned to give an even tighter time scale. Delivered to the bedroom and old mattress removed. Feet covered so no dirt brought in from outside. Very pleasant delivery men. Delivered and gone within 20-30 mins.
And more to the point, a very comfy mattress!
September 14, 2024
Brilliant brilliant brilliant
So far there has been no problems.
I went with the recommendation from dreams rather than what the Sleepmatch machine.
The delivery guys were brilliant and their advice was very very helpful.
I’ve already recommended “Dreams” to every one I know, brilliant brilliant brilliant
September 8, 2024
Great service…
No pushy salesman delivered on time with delivery slot prompt excellent service
August 22, 2024
Very friendly 'experienced and helpful…
Very friendly 'experienced and helpful throughout the purchase.
August 26, 2024
Unprompted review
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