Dreams - Leeds Birstall Reviews 

290
TrustScore 4.5 out of 5

4.7

Unit 10 Birstall Retail Park, WF17 9DT Leeds, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Lovely guys at the Leeds Birstall store, only bobbed in to have a look at sizing for my daughter's bedroom ended up purchasing a tv bed for myself. Jav was lovely helped loads, showed us the tv worki... See more

Rated 5 out of 5 stars

From the moment we entered the store we were greeted by Farina who was so smiley ,friendly and helpful and nothing too much trouble, her product knowledge was superb and she could answer all my quest... See more

Rated 5 out of 5 stars

Stephen made our experience at Dreams an easy and enjoyable one. He greeted us and helped a huge amount all whilst allowing us space to make choices ourself. When ordering he gave us all the informati... See more

Rated 5 out of 5 stars

What made our experience so good, was the young man that met us as we walked in, he was vert cheerful and very helpful and listened to what we wanted,as we'd already seen on the web page what we were... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 10 Birstall Retail Park, WF17 9DT, Leeds, United Kingdom

  • 01135397784

4.7

Excellent

TrustScore 4.5 out of 5

290 reviews

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4.7

All reviews

(290)

14,895 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stephen the Dream star

We were met at the door by an Advisor named Stephen and he was very helpful in his approach. He asked if we would like any assistance rather than just imposing himself on us. We used the sleep match to find a suitable mattress for our sleeping habits and we were shown around each of them. We weren’t immediately shown to the one of most value, rather the ones that were available with good discounts. We explained that our wedding would is upcoming so he worked with us to choose an affordable way of payment. Great service all round.

August 24, 2024
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service, friendly and helpful as well as having good knowledge of products on offer. Delivery spot on for time allocated, friendly and helpful guys.

August 24, 2024
Rated 5 out of 5 stars

The worker

The worker, Miya, was remarkable, answered all the questions, she was friendly and professional, there are no issues with the product.

July 19, 2024
Rated 5 out of 5 stars

Excellent Service

Excellent Service. The lady ensured we made the right choice by listening to us and then giving advice. She was very welcoming but not pushy and gave us the time we needed to choose the right bed/matress.

June 26, 2024
Rated 5 out of 5 stars

Very satisfied customer

We were welcomed and left to look round at no point did we feel pressured to purchase products. We looked at Dreams first then four competitors stores. Deciding Dreams were better quality with free delivery.
Other stores were charging delivery we compared like for like prices Dreams were the best. We found buying at Dreams a pleasure.
We were also impressed with quick delivery 5 days. The delivery team were equally polite. They respected our property and explaining about leaving the mattress for two hours.
The most important part of the experience was we were not pressured into buying.

July 21, 2024
Rated 5 out of 5 stars

Very happy customer

Had great service from dreams. Helped me choose the perfect bed. Delivered right on time quickly and professionally. They even put my mattress back on. Took all rubbish away.
Great price too. So much rubbish service these days, well done dreams for bucking the trend.

July 23, 2024
Rated 4 out of 5 stars

the mattress is great if I'm totally…

the mattress is great if I'm totally honest the only slight niggle is that my old mattress was a lot heavier and because this is a lot lighter every time I lift it to tuck the sheets under it moves all over the place must be new technology my old one was about 9 years old but this new one is comfortable.

July 12, 2024
Rated 3 out of 5 stars

Bed wonderful but unfortunately my free…

Bed wonderful but unfortunately my free mattress toppers have still not arrived. Been waiting 3 wks now

July 7, 2024
Dreams - Leeds Birstall logo

Reply from Dreams - Leeds Birstall

Good afternoon Mrs O’Neill,

Thank you for taking the time to leave us your review.

I am very sorry to hear that you have not received your mattress protectors.

I did try to call you a short while ago but as I was unable to reach you, I have sent you an email.

I have put a solution in place for you and will be in touch with tracking details once I have received them.

Many thanks,

Kishan

Rated 4 out of 5 stars

Bed Excellent but very expensive pillow not so good.

The staff knew the information for all products but not sure if what they say is completely accurate. I bought a pillow at £150 that was supposed to be cooling as you slept. This was the first time I've been able to use it in the hot weather as it's the first time it's been warm on an evening. Seems just like any other pillow. Definitely doesn't cool. The bed we purchased was very good though

June 25, 2024
Rated 5 out of 5 stars

Was wonderful experience

Was wonderful experience - Stephen was so friendly, approachable, relatable, warm and welcoming and would highly recommend his knowledge and expertise. Everything was fully explained easily and clearly!

June 24, 2024
Unprompted review

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