Dreams - Liverpool Edge Lane Reviews 

288
TrustScore 4.5 out of 5

4.7

Liverpool Shopping Park, L13 4DL Liverpool, GB


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Rated 5 out of 5 stars

The sales person who helped me was Alfie. He was so helpful but was not one those assistants who was constantly hovering around you but you would only have to ask him a question about a bed and he wou... See more

Rated 5 out of 5 stars

Went to Liverpool branch staff was amazing especially the lad that served us nothing was to much trouble for him he really did earn his wages that day with me lol I have a lot of back problems so fi... See more

Rated 5 out of 5 stars

We were greeted and welcomed by Jen and her colleague as soon as we walked into the store. They saw that my mum had mobility issues and said they’d allow us the time to check out the reclining bed... See more

Rated 5 out of 5 stars

Great service from the dream team in liverpool edge lane.!! . Great choices to choose from and great offers .Jennie was fantastic and helpful, defo recommend 👍👍👍


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Liverpool Shopping Park, L13 4DL, Liverpool, United Kingdom

  • 01514338915

4.7

Excellent

TrustScore 4.5 out of 5

288 reviews

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4.7

All reviews

(288)

14,501 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jenny

Jenny, the assistant who helped me choose my new mattress was extremely helpful with me as i suffer from a few health conditions therefore picking a new mattress was important to me.
I got to try a few different mattresses and she gave me good advice about each one, she gave me plenty of time to make my mind up and i finally decided on purchasing a silent night mattress, it is absolutely amazing, well worth every pennny, i love it.

April 11, 2025
Rated 5 out of 5 stars

Very welcome

As soon as we walked in, we were greeted by Jenny, who made us feel welcome right away. She listened to our needs, guided us through the options, and made sure we felt no pressure. I mentioned to Jenny that I was looking to upgrade my other son to a double bed in a few weeks and asked her to call me if any offers came up. Jenny kept me in the loop, and overall, I would give her a 10/10 review. Also the delivery team who we had constant updates of delivery.

April 6, 2025
Rated 5 out of 5 stars

Mattress Purchase

Had a great experience at Dreams, Edge Lane Liverpool. John was incredibly helpful, friendly, and made the whole process stress-free. He really took the time to understand what we needed and gave honest, thoughtful advice. Excellent customer service — highly recommend!

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

Satisfied

Staff were very nice. Pleased with extras, pillows etc. delivery guys respectful. Nothing to complain about at all. Very satisfied

March 16, 2025
Rated 5 out of 5 stars

10 out of 10

The service in store and on delivery was second to none.
They catered for all our needs
And the delivery people where fast clean and very professional

February 19, 2025
Rated 5 out of 5 stars

A Dream experience !

Had a great experience speaking with Linda. She made feel welcome and put us at ease whilst trying out different mattresses. She was very helpful and her knowledge on the products was second to none.
We would definitely recommend Dreams Liverpool Edge Lane.

January 23, 2025
Rated 5 out of 5 stars

Excellent staff and wide range of products

the way John helped us select the mattress and for being patient throughout our extensive visit and endless queries. only one draw back is the pricing and clearance sale adverts are a bit misleading, I assume its the marketing strategy..but overall staff attitude is great ,,,

February 4, 2025
Rated 5 out of 5 stars

Dreams beds

The staff at the showroom were very helpful and courteous. The delivery team were efficient and helpful throughout the delivery.

February 2, 2025
Rated 5 out of 5 stars

Great service and wonderful mattress

We went into the shop without the intention to buy but we were really happy with the Flaxby mattress and it was a great price so we ordered it. Delivery was quick with the removal of the old mattress. Both Jen in the store and the delivery people were great and I couldn't be more pleased with my mattress and the service from Dreams.

January 12, 2025
Rated 5 out of 5 stars

Best bed I've ever bought

Delivery as promised. Arrived in time and the delivery men were very courteous. I don't know how they managed to get my massive old bed out but they did it! New bed lovely and comfortable and I can say without a doubt it's the best bed and mattress I've ever bought.

January 26, 2025
Rated 5 out of 5 stars

New Mattress

Linda was Lovely!Very informative and patient when we were buying our new mattress. Couldn't wait for it to be delivered and we weren't disappointed. Having comfortable, great nights sleep every night.Heavenly!!!! Our Mattress was purchased at Dreams ,Edge Lane, Liverpool.

December 31, 2024

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